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This paper addresses the critical challenge of building consumer trust in AI-powered customer engagement by emphasising the necessity for transparency and accountability. Despite the potential of AI to revolutionise business operations and…

Computers and Society · Computer Science 2024-10-04 Tara DeZao

Conversation logs from AI platforms are increasingly used to measure occupational exposure to artificial intelligence, but the users observed in these logs are not the workforce. We show that platform-derived exposure scores combine…

Artificial Intelligence · Computer Science 2026-05-28 Michelle Yin , Burhan Ogut

Recent advances in generative AI technologies like large language models have boosted the incorporation of AI assistance in writing workflows, leading to the rise of a new paradigm of human-AI co-creation in writing. To understand how…

Computation and Language · Computer Science 2024-10-08 Zhuoyan Li , Chen Liang , Jing Peng , Ming Yin

As large language models (LLMs) increasingly shape how users form, refine, and extend their goals, attributing contributions in human-AI collaboration becomes critical for users calibrating their own reliance and for evaluators assessing…

Computation and Language · Computer Science 2026-05-21 Eunsu Kim , Jessica R. Mindel , Kyungjin Kim , Sherry Tongshuang Wu

AI coding agents are increasingly acting as autonomous contributors by generating and submitting pull requests (PRs). However, we lack empirical evidence on how these agent-generated PRs differ from human contributions, particularly in how…

Software Engineering · Computer Science 2026-04-07 Daniel Ogenrwot , John Businge

Companies claim to "democratise" artificial intelligence (AI) when they donate AI open source software (OSS) to non-profit foundations or release AI models, among others, but what does this term mean and why do they do it? As the impact of…

Computers and Society · Computer Science 2024-09-27 Cailean Osborne

While artificial intelligence has the potential to process vast amounts of data, generate new insights, and unlock greater productivity, its widespread adoption may entail unforeseen consequences. We identify conditions under which AI, by…

Artificial Intelligence · Computer Science 2025-01-22 Andrew J. Peterson

In pseudonymous online fora like Reddit, the benefits of self-disclosure are often apparent to users (e.g., I can vent about my in-laws to understanding strangers), but the privacy risks are more abstract (e.g., will my partner be able to…

Human-Computer Interaction · Computer Science 2024-12-20 Isadora Krsek , Anubha Kabra , Yao Dou , Tarek Naous , Laura A. Dabbish , Alan Ritter , Wei Xu , Sauvik Das

This paper presents a philosophical and experimental study of fairness interventions in AI classification, centered on the explainability of corrective methods. We argue that ensuring fairness requires not only satisfying a target…

Machine Learning · Computer Science 2025-12-04 Thomas Souverain , Johnathan Nguyen , Nicolas Meric , Paul Égré

About 32% of a software practitioners' day involves seeking and using information to support task completion. Although the information needs of software practitioners have been studied extensively, the impact of AI-assisted tools on their…

Software Engineering · Computer Science 2025-04-28 Ebtesam Al Haque , Chris Brown , Thomas D. LaToza , Brittany Johnson

Knowing more about the data used to build AI systems is critical for allowing different stakeholders to play their part in ensuring responsible and appropriate deployment and use. Meanwhile, a 2023 report shows that data transparency lags…

Computers and Society · Computer Science 2024-09-06 Sophia Worth , Ben Snaith , Arunav Das , Gefion Thuermer , Elena Simperl

Generative artificial intelligence (AI) facilitates content production and enhances ideation capabilities, which can significantly influence developer productivity and participation in software development. To explore its impact on…

Software Engineering · Computer Science 2026-05-15 Fangchen Song , Ashish Agarwal , Wen Wen

This essay identifies a failure mode of AI chat systems that we term attribution laundering: the model performs substantive cognitive work and then rhetorically credits the user for having generated the resulting insights. Unlike…

Artificial Intelligence · Computer Science 2026-04-15 Aaron Tuor , claude. ai

Enterprise API design is often bottlenecked by the tension between rapid feature delivery and the rigorous maintenance of usability standards. We present an industrial case study evaluating an AI-assisted design workflow trained on API…

Software Engineering · Computer Science 2026-03-16 Mak Ahmad , Andrew Macvean , JJ Geewax , David Karger

As AI-enhanced academic search systems become increasingly popular among researchers, investigating their AI transparency is crucial to ensure trust in the search outcomes, as well as the reliability and integrity of scholarly work. This…

Computers and Society · Computer Science 2024-08-21 Yifan Liu , Peter Sullivan , Luanne Sinnamon

[Context] AI assistants, like GitHub Copilot and Cursor, are transforming software engineering. While several studies highlight productivity improvements, their impact on maintainability requires further investigation. [Objective] This…

Software Engineering · Computer Science 2026-02-27 Markus Borg , Dave Hewett , Nadim Hagatulah , Noric Couderc , Emma Söderberg , Donald Graham , Uttam Kini , Dave Farley

Calls for transparency in AI systems are growing in number and urgency from diverse stakeholders ranging from regulators to researchers to users (with a comparative absence of companies developing AI). Notions of transparency for AI abound,…

Cryptography and Security · Computer Science 2025-02-03 Peter Hall , Olivia Mundahl , Sunoo Park

In the early 1980s, Open Source Software emerged as a revolutionary concept amidst the dominance of proprietary software. What began as a revolutionary idea has now become the cornerstone of computer science. Amidst OSS projects, AI is…

Software Engineering · Computer Science 2026-02-23 Matteo Esposito , Andrea Janes , Valentina Lenarduzzi , Davide Taibi

The rapid integration of large language models (LLMs) into everyday workflows has transformed how individuals perform cognitive tasks such as writing, programming, analysis, and multilingual communication. While prior research has focused…

Artificial Intelligence · Computer Science 2026-04-29 Hyunwoo Kim , Harin Yu , Hanau Yi

Artificial Intelligence (AI) is rapidly integrating into various aspects of our daily lives, influencing decision-making processes in areas such as targeted advertising and matchmaking algorithms. As AI systems become increasingly…

Artificial Intelligence · Computer Science 2025-03-11 Md. Tanzib Hosain , Mehedi Hasan Anik , Sadman Rafi , Rana Tabassum , Khaleque Insia , Md. Mehrab Siddiky
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