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In AI-assisted decision-making, it is crucial but challenging for humans to achieve appropriate reliance on AI. This paper approaches this problem from a human-centered perspective, "human self-confidence calibration". We begin by proposing…
Complementary collaboration between humans and AI is essential for human-AI decision making. One feasible approach to achieving it involves accounting for the calibrated confidence levels of both AI and users. However, this process would…
Providing well-calibrated AI confidence can help promote users' appropriate trust in and reliance on AI, which are essential for AI-assisted decision-making. However, calibrating AI confidence -- providing confidence score that accurately…
Today, AI is being increasingly used to help human experts make decisions in high-stakes scenarios. In these scenarios, full automation is often undesirable, not only due to the significance of the outcome, but also because human experts…
In AI-assisted decision-making, it is critical for human decision-makers to know when to trust AI and when to trust themselves. However, prior studies calibrated human trust only based on AI confidence indicating AI's correctness likelihood…
In AI-assisted decision-making, it is crucial but challenging for humans to appropriately rely on AI, especially in high-stakes domains such as finance and healthcare. This paper addresses this problem from a human-centered perspective by…
In many practical applications of AI, an AI model is used as a decision aid for human users. The AI provides advice that a human (sometimes) incorporates into their decision-making process. The AI advice is often presented with some measure…
Artificial Intelligence (AI) systems are increasingly used for decision-making across domains, raising debates over the information and explanations they should provide. Most research on Explainable AI (XAI) has focused on feature-based…
In settings where human decision-making relies on AI input, both the predictive accuracy of the AI system and the reliability of its confidence estimates influence decision quality. We highlight the role of AI metacognitive sensitivity --…
Productive human-AI collaboration requires appropriate reliance, yet contemporary AI systems are often miscalibrated, exhibiting systematic overconfidence or underconfidence. We investigate whether humans can learn to mentally recalibrate…
Whenever an AI model is used to predict a relevant (binary) outcome in AI-assisted decision making, it is widely agreed that, together with each prediction, the model should provide an AI confidence value. However, it has been unclear why…
Decision support systems enhanced by Artificial Intelligence (AI) are increasingly being used in high-stakes scenarios where errors or biased outcomes can have significant consequences. In this work, we explore the conditions under which…
Whenever a binary classifier is used to provide decision support, it typically provides both a label prediction and a confidence value. Then, the decision maker is supposed to use the confidence value to calibrate how much to trust the…
Appropriate reliance is critical to achieving synergistic human-AI collaboration. For instance, when users over-rely on AI assistance, their human-AI team performance is bounded by the model's capability. This work studies how the…
Human-AI collaboration for decision-making strives to achieve team performance that exceeds the performance of humans or AI alone. However, many factors can impact success of Human-AI teams, including a user's domain expertise, mental…
Human-AI collaboration increasingly drives decision-making across industries, from medical diagnosis to content moderation. While AI systems promise efficiency gains by providing automated suggestions for human review, these workflows can…
In a human-AI collaboration, users build a mental model of the AI system based on its reliability and how it presents its decision, e.g. its presentation of system confidence and an explanation of the output. Modern NLP systems are often…
Several strands of research have aimed to bridge the gap between artificial intelligence (AI) and human decision-makers in AI-assisted decision-making, where humans are the consumers of AI model predictions and the ultimate decision-makers…
While human-AI decision-making research has primarily used trust measurements to assess the practical usage of AI systems by their end-users, recent empirical evidence suggests that trust measurements do not inform users' appropriate…
Explosive growth in big data technologies and artificial intelligence [AI] applications have led to increasing pervasiveness of information facets and a rapidly growing array of information representations. Information facets, such as…