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We introduce SCUBA, a benchmark designed to evaluate computer-use agents on customer relationship management (CRM) workflows within the Salesforce platform. SCUBA contains 300 task instances derived from real user interviews, spanning three…

Artificial Intelligence · Computer Science 2025-10-01 Yutong Dai , Krithika Ramakrishnan , Jing Gu , Matthew Fernandez , Yanqi Luo , Viraj Prabhu , Zhenyu Hu , Silvio Savarese , Caiming Xiong , Zeyuan Chen , Ran Xu

Usability testing with experts and potential users can assess the effectiveness, efficiency, and user satisfaction of graphical user interfaces (GUIs) but doing so remains a costly and time-intensive process. Prior work has used computer…

Computation and Language · Computer Science 2026-04-30 Alice Gao , Weixi Tong , Rishab Vempati , Katharina Reinecke , R. Benjamin Shapiro , Tianyi Zhang , Jason Wu

Computer-use agents (CUAs) automate on-screen work, as illustrated by GPT-5.4 and Claude. Yet their reliability on complex, low-frequency interactions is still poor, limiting user trust. Our analysis of failure cases from advanced models…

Computer Vision and Pattern Recognition · Computer Science 2026-05-13 Miaosen Zhang , Xiaohan Zhao , Zhihong Tan , Zhou Huoshen , Yijia Fan , Yifan Yang , Kai Qiu , Bei Liu , Justin Wagle , Chenzhong Yin , Mingxi Cheng , Ji Li , Qi Dai , Chong Luo , Xu Yang , Xin Geng , Baining Guo

We introduce GUI-360$^\circ$, a large-scale, comprehensive dataset and benchmark suite designed to advance computer-using agents (CUAs). CUAs present unique challenges and is constrained by three persistent gaps: a scarcity of real-world…

Computer-use agents face a fundamental limitation. They rely exclusively on primitive GUI actions (click, type, scroll), creating brittle execution chains prone to cascading failures. While API-driven agents harness rich capabilities…

Computer Vision and Pattern Recognition · Computer Science 2026-05-27 Yuhao Yang , Zhen Yang , Zi-Yi Dou , Anh Nguyen , Keen You , Omar Attia , Andrew Szot , Michael Feng , Ram Ramrakhya , Alexander Toshev , Chao Huang , Yinfei Yang , Zhe Gan

Computer Use Agents (CUAs) are designed to autonomously operate digital interfaces, yet they often fail to reliably determine whether a given task has been completed. We present an autonomous evaluation and feedback framework that uses…

Artificial Intelligence · Computer Science 2025-11-26 Marta Sumyk , Oleksandr Kosovan

Computer-Using Agents (CUAs) aim to autonomously operate computer systems to complete real-world tasks. However, existing agentic systems remain difficult to scale and lag behind human performance. A key limitation is the absence of…

Computer-Using Agents (CUAs) are rapidly extending large language models (LLMs) beyond text-based reasoning toward action execution in more complex environments, such as web browsers and graphical user interfaces (GUIs). However, existing…

Computer-use agents (CUAs) hold great promise for automating complex desktop workflows, yet progress toward general-purpose agents is bottlenecked by the scarcity of continuous, high-quality human demonstration videos. Recent work…

Machine Learning · Computer Science 2026-03-26 Xiangru Jian , Shravan Nayak , Kevin Qinghong Lin , Aarash Feizi , Kaixin Li , Patrice Bechard , Spandana Gella , Sai Rajeswar

Autonomous agents that navigate Graphical User Interfaces (GUIs) to automate tasks like document editing and file management can greatly enhance computer workflows. While existing research focuses on online settings, desktop environments,…

Agents for computer use (ACUs) are an emerging class of systems capable of executing complex tasks on digital devices -- such as desktops, mobile phones, and web platforms -- given instructions in natural language. These agents can automate…

Computer-use agent (CUA) frameworks, powered by large language models (LLMs) or multimodal LLMs (MLLMs), are rapidly maturing as assistants that can perceive context, reason, and act directly within software environments. Among their most…

Cryptography and Security · Computer Science 2025-10-13 Weidi Luo , Qiming Zhang , Tianyu Lu , Xiaogeng Liu , Bin Hu , Hung-Chun Chiu , Siyuan Ma , Yizhe Zhang , Xusheng Xiao , Yinzhi Cao , Zhen Xiang , Chaowei Xiao

While GUI agents have shown impressive capabilities in common computer-use tasks such as OSWorld, current benchmarks mainly focus on isolated and single-application tasks. This overlooks a critical real-world requirement of coordinating…

Artificial Intelligence · Computer Science 2026-05-01 Jinchao Li , Yunxin Li , Chenrui Zhao , Zhenran Xu , Baotian Hu , Min Zhang

Evaluating Computer Use Agents (CUAs) on interactive environments is fraught with methodological pitfalls that the field has yet to systematically address. We show that a 1MB replay script that blindly executes a recorded action sequence…

Software Engineering · Computer Science 2026-05-12 Pierluca D'Oro , Sneha Silwal , William Wong , Yuxuan Sun , Fanyi Xiao , Manchen Wang , Eric Gan , Allen Bolourchi , Joseph Tighe

Computer-use agents(CUAs)are moving frombounded benchmarks toward real software environments, wherethey operate browsers, desktops, mobile applications, flesystems,terminals, and tool backends. In such settings, reliability isno longer…

Computation and Language · Computer Science 2026-05-11 Zejian Chen , Zhanyuan Liu , Chaozhuo Li , Mengxiang Han , Songyang Liu , Litian Zhang , Feng Gao , Yiming Hei , Xi Zhang

Vision-language models have demonstrated impressive capabilities as computer-use agents (CUAs) capable of automating diverse computer tasks. As their commercial potential grows, critical details of the most capable CUA systems remain…

Computer Use Agents (CUAs) operate interfaces by pointing, clicking, and typing -- mirroring interactions of sighted users (SUs) who can thus monitor CUAs and share control. CUAs do not reflect interactions by blind and low-vision users…

Human-Computer Interaction · Computer Science 2026-02-11 Ananya Gubbi Mohanbabu , Rosiana Natalie , Brandon Kim , Anhong Guo , Amy Pavel

Computer-Use Agents (CUA) are becoming increasingly capable of autonomously operating digital environments through Graphical User Interfaces (GUI). Yet, most GUI remain designed primarily for humans--prioritizing aesthetics and…

Computer Vision and Pattern Recognition · Computer Science 2025-11-20 Kevin Qinghong Lin , Siyuan Hu , Linjie Li , Zhengyuan Yang , Lijuan Wang , Philip Torr , Mike Zheng Shou

Healthcare administration accounts for over $1 trillion in annual spending, making it a promising target for LLM-based computer-use agents (CUAs). While clinical applications of LLMs have received significant attention, no benchmark exists…

Autonomous agents must know how to explore user interfaces (UIs) for reliable task solving, yet systematic evaluation of this crucial phase is lacking. We introduce UIExplore-Bench, the first benchmark explicitly dedicated to UI…

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