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Echoing the history of search engines and social media content rankings, the advent of large language models (LLMs) has led to a push for increased personalization of model outputs to individual users. In the past, personalized…

Computers and Society · Computer Science 2023-11-28 Tomo Lazovich

Evaluating large language model (LLM) based chat assistants is challenging due to their broad capabilities and the inadequacy of existing benchmarks in measuring human preferences. To address this, we explore using strong LLMs as judges to…

The integration of Large Language Models (LLMs) into the healthcare domain has the potential to significantly enhance patient care and support through the development of empathetic, patient-facing chatbots. This study investigates an…

Computation and Language · Computer Science 2024-05-28 Man Luo , Christopher J. Warren , Lu Cheng , Haidar M. Abdul-Muhsin , Imon Banerjee

Recent research highlights the significant potential of ChatGPT for text annotation in social science research. However, ChatGPT is a closed-source product which has major drawbacks with regards to transparency, reproducibility, cost, and…

Computation and Language · Computer Science 2025-02-26 Ross Deans Kristensen-McLachlan , Miceal Canavan , Márton Kardos , Mia Jacobsen , Lene Aarøe

Large language models (LLMs) are increasingly used to simulate social behaviour, yet their political biases and interaction dynamics in debates remain underexplored. We investigate how LLM type and agent gender attributes influence…

Artificial Intelligence · Computer Science 2025-06-16 Aishwarya Bandaru , Fabian Bindley , Trevor Bluth , Nandini Chavda , Baixu Chen , Ethan Law

Alignment research on large language models (LLMs) increasingly depends on understanding how these systems are used in everyday contexts. Yet naturalistic interaction data is difficult to access due to privacy constraints and platform…

Human-Computer Interaction · Computer Science 2026-03-24 Cathy Mengying Fang , Sheer Karny , Chayapatr Archiwaranguprok , Yasith Samaradivakara , Pat Pataranutaporn , Pattie Maes

The landscape of software developer learning resources has continuously evolved, with recent trends favoring engaging formats like video tutorials. The emergence of Large Language Models (LLMs) like ChatGPT presents a new learning paradigm.…

Software Engineering · Computer Science 2024-10-14 Ahmad Tayeb , Mohammad D. Alahmadi , Elham Tajik , Sonia Haiduc

Human-LLM conversations are increasingly becoming more pervasive in peoples' professional and personal lives, yet many users still struggle to elicit helpful responses from LLM Chatbots. One of the reasons for this issue is users' lack of…

Computation and Language · Computer Science 2025-06-26 Rupak Sarkar , Bahareh Sarrafzadeh , Nirupama Chandrasekaran , Nagu Rangan , Philip Resnik , Longqi Yang , Sujay Kumar Jauhar

Chatbots' role in fostering self-reflection is now widely recognized, especially in inducing users' behavior change. While the benefits of 24/7 availability, scalability, and consistent responses have been demonstrated in contexts such as…

Human-Computer Interaction · Computer Science 2024-05-27 Riku Arakawa , Hiromu Yakura

Educational chatbots come with a promise of interactive and personalized learning experiences, yet their development has been limited by the restricted free interaction capabilities of available platforms and the difficulty of encoding…

Chatbots have shown promise as tools to scale qualitative data collection. Recent advances in Large Language Models (LLMs) could accelerate this process by allowing researchers to easily deploy sophisticated interviewing chatbots. We test…

Human-Computer Interaction · Computer Science 2024-12-05 Alejandro Cuevas , Jennifer V. Scurrell , Eva M. Brown , Jason Entenmann , Madeleine I. G. Daepp

Large Language Models (LLMs) are frequently discussed in academia and the general public as support tools for virtually any use case that relies on the production of text, including software engineering. Currently there is much debate, but…

Software Engineering · Computer Science 2024-05-22 Ranim Khojah , Mazen Mohamad , Philipp Leitner , Francisco Gomes de Oliveira Neto

The development of large language models (LLMs), such as GPT, has enabled the construction of several socialbots, like ChatGPT, that are receiving a lot of attention for their ability to simulate a human conversation. However, the…

Computation and Language · Computer Science 2025-01-22 Yankai Zeng , Abhiramon Rajashekharan , Kinjal Basu , Huaduo Wang , Joaquín Arias , Gopal Gupta

As Large Language Models (LLMs) become a primary interface between users and the web, companies face growing economic incentives to embed commercial influence into AI-mediated conversations. We present two preregistered experiments (N =…

Computers and Society · Computer Science 2026-04-07 Francesco Salvi , Alejandro Cuevas , Manoel Horta Ribeiro

This study investigated how perceived workload, satisfaction, performance expectancy, and risk-benefit perception influenced users' trust in Chat Generative Pre-Trained Transformer (ChatGPT). We aimed to understand the nuances of user…

Computers and Society · Computer Science 2023-11-13 Hamid Shamszare , Avishek Choudhury

Large Language Models (LLMs) have showcased remarkable capabilities in various Natural Language Processing tasks. For automatic open-domain dialogue evaluation in particular, LLMs have been seamlessly integrated into evaluation frameworks,…

Computation and Language · Computer Science 2024-07-08 John Mendonça , Alon Lavie , Isabel Trancoso

Sycophancy, the tendency of LLM-based chatbots to express excessive agreement with their users, even when inappropriate, is emerging as a significant risk in human-AI interactions. However, the extent to which this affects human-LLM…

Human-Computer Interaction · Computer Science 2026-02-12 Jessica Y. Bo , Majeed Kazemitabaar , Mengqing Deng , Michael Inzlicht , Ashton Anderson

Recent advancements have showcased the capabilities of Large Language Models like GPT4 and Llama2 in tasks such as summarization, translation, and content review. However, their widespread use raises concerns, particularly around the…

Artificial Intelligence · Computer Science 2024-09-25 Tony Ma

Large language models (LLMs) have raised hopes for automated end-to-end fact-checking, but prior studies report mixed results. As mainstream chatbots increasingly ship with reasoning capabilities and web search tools -- and millions of…

Computation and Language · Computer Science 2025-11-25 Matthew R. DeVerna , Kai-Cheng Yang , Harry Yaojun Yan , Filippo Menczer

A chatbot that converses like a human should be goal-oriented (i.e., be purposeful in conversation), which is beyond language generation. However, existing dialogue systems often heavily rely on cumbersome hand-crafted rules or costly…

Computation and Language · Computer Science 2020-05-27 Jianfeng Liu , Feiyang Pan , Ling Luo