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The emergence of Generative AI (Gen AI) and Large Language Models (LLMs) has enabled more advanced chatbots capable of human-like interactions. However, these conversational agents introduce a broader set of operational risks that extend…
Enterprise chatbots, powered by generative AI, are emerging as key applications to enhance employee productivity. Retrieval Augmented Generation (RAG), Large Language Models (LLMs), and orchestration frameworks like Langchain and Llamaindex…
Risk and Quality (R&Q) assurance in highly regulated industries requires constant navigation of complex regulatory frameworks, with employees handling numerous daily queries demanding accurate policy interpretation. Traditional methods…
Large Language Models (LLMs) have proven immensely beneficial in education by capturing vast amounts of literature-based information, allowing them to generate context without relying on external sources. In this paper, we propose a…
Conversational systems or chatbots are an example of AI-Infused Applications (AIIA). Chatbots are especially important as they are often the first interaction of clients with a business and are the entry point of a business into the AI…
With the rise of online education platforms, there is a growing abundance of educational content across various domain. It can be difficult to navigate the numerous available resources to find the most suitable training, especially in…
Retrieval-Augmented Generation (RAG) systems and large language model (LLM)-powered chatbots have significantly advanced conversational AI by combining generative capabilities with external knowledge retrieval. Despite their success,…
In the rapidly evolving landscape of cyber security, intelligent chatbots are gaining prominence. Artificial Intelligence, Machine Learning, and Natural Language Processing empower these chatbots to handle user inquiries and deliver threat…
As smart tourism evolves, AI-powered chatbots have become indispensable for delivering personalized, real-time assistance to travelers while promoting sustainability and efficiency. However, these systems are increasingly vulnerable to…
Recent advances in large multimodal models have enabled new opportunities in embodied AI, particularly in robotic manipulation. These models have shown strong potential in generalization and reasoning, but achieving reliable and responsible…
In this paper, we explore the integration of Large Language Models (LLMs) with Retrieval-Augmented Generation (RAG) to enhance automated design and software development in the automotive industry. We present two case studies: a…
Large Language Models (LLMs) have significantly enhanced conversational Artificial Intelligence(AI) chatbots; however, domain-specific accuracy and the avoidance of factual inconsistencies remain pressing challenges, particularly for large…
Large Language Model (LLM)-based question-answering systems offer significant potential for automating customer support and internal knowledge access in small businesses, yet their practical deployment remains challenging due to…
Advancements in large language models (LLMs) have enabled the development of intelligent educational tools that support inquiry-based learning across technical domains. In cybersecurity education, where accuracy and safety are paramount,…
Patients must possess the knowledge necessary to actively participate in their care. We present NoteAid-Chatbot, a conversational AI that promotes patient understanding via a novel 'learning as conversation' framework, built on a…
Conversational AI chatbots are transforming industries by streamlining customer service, automating transactions, and enhancing user engagement. However, evaluating these systems remains a challenge, particularly in financial services,…
Objective: This study aims to develop and validate an evaluation framework to ensure the safety and reliability of mental health chatbots, which are increasingly popular due to their accessibility, human-like interactions, and context-aware…
While multimodal conversation agents are gaining importance in several domains such as retail, travel etc., deep learning research in this area has been limited primarily due to the lack of availability of large-scale, open chatlogs. To…
Dialogue safety remains a pervasive challenge in open-domain human-machine interaction. Existing approaches propose distinctive dialogue safety taxonomies and datasets for detecting explicitly harmful responses. However, these taxonomies…
UI automation tests play a crucial role in ensuring the quality of mobile applications. Despite the growing popularity of machine learning techniques to generate these tests, they still face several challenges, such as the mismatch of UI…