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The use of large language model (LLM)-based AI chatbots among college students has increased rapidly, yet little is known about how individual psychological attributes shape students' interaction patterns with these technologies. This…

Computers and Society · Computer Science 2026-01-09 Ziqi Lin , Taiyu Hou

Existing English-teaching chatbots rarely incorporate empathy explicitly in their feedback, but empathetic feedback could help keep students engaged and reduce learner anxiety. Toward this end, we propose the task of negative emotion…

Computation and Language · Computer Science 2024-04-23 Li Siyan , Teresa Shao , Zhou Yu , Julia Hirschberg

Newcomers onboarding to Open Source Software (OSS) projects face many challenges. Large Language Models (LLMs), like ChatGPT, have emerged as potential resources for answering questions and providing guidance, with many developers now…

Software Engineering · Computer Science 2025-02-12 Italo Santos , Katia Romero Felizardo , Igor Steinmacher , Marco A. Gerosa

As Large-Scale Language Models (LLMs) continue to evolve, they demonstrate significant enhancements in performance and an expansion of functionalities, impacting various domains, including education. In this study, we conducted interviews…

Human-Computer Interaction · Computer Science 2024-07-18 He Zhang , Jingyi Xie , Chuhao Wu , Jie Cai , ChanMin Kim , John M. Carroll

The application of generative artificial intelligence in Creativity Support Tools (CSTs) presents the challenge of interfacing two black boxes: the user's mind and the machine engine. According to Artificial Cognition, this challenge…

Human-Computer Interaction · Computer Science 2026-02-03 Umberto Domanti , Lorenzo Campidelli , Sergio Agnoli , Antonella De Angeli

Emojis, which encapsulate semantics beyond mere words or phrases, have become prevalent in social network communications. This has spurred increasing scholarly interest in exploring their attributes and functionalities. However,…

Computation and Language · Computer Science 2025-04-08 Yuhang Zhou , Paiheng Xu , Xiyao Wang , Xuan Lu , Ge Gao , Wei Ai

As the wide adoption of intelligent chatbot in human daily life, user demands for such systems evolve from basic task-solving conversations to more casual and friend-like communication. To meet the user needs and build emotional bond with…

Computation and Language · Computer Science 2020-01-06 Danning Zheng , Ruihua Song , Tianran Hu , Hao Fu , Jin Zhou

Conversational AI chatbots have become increasingly common within the customer service industry. Despite improvements in their emotional development, they often lack the authenticity of real customer service interactions or the competence…

Human-Computer Interaction · Computer Science 2025-02-14 Antonin Brun , Ruying Liu , Aryan Shukla , Frances Watson , Jonathan Gratch

Millions of users form emotional attachments to AI companions like Character AI, Replika, and ChatGPT. When these relationships end through model updates, safety interventions, or platform shutdowns, users receive no closure, reporting…

Human-Computer Interaction · Computer Science 2026-02-11 Rachel Poonsiriwong , Chayapatr Archiwaranguprok , Pat Pataranutaporn

A concise overview is provided of selected theoretical models of communication competence in the fields of linguistics, interpersonal communication, second language use, and human-robot interaction. The following practical research…

Human-Computer Interaction · Computer Science 2025-11-06 Goran Bubas

The advent of generative AI tools has had a profound impact on societies globally, transcending geographical boundaries. Understanding these tools' global reception and utilization is crucial for service providers and policymakers in…

Computers and Society · Computer Science 2025-03-24 Taichi Murayama , Kunihiro Miyazaki , Yasuko Matsubara , Yasushi Sakurai

Generative AI is transforming the educational landscape, raising significant concerns about cheating. Despite the widespread use of multiple-choice questions in assessments, the detection of AI cheating in MCQ-based tests has been almost…

Artificial Intelligence · Computer Science 2024-12-13 Alona Strugatski , Giora Alexandron

Natural Language Generation tools, such as chatbots that can generate human-like conversational text, are becoming more common both for personal and professional use. However, there are concerns about their trustworthiness and ethical…

Human-Computer Interaction · Computer Science 2023-10-13 Beatriz Cabrero-Daniel , Andrea Sanagustín Cabrero

Objective: Domestic abuse cases have risen significantly over the last four years, in part due to the COVID-19 pandemic and the challenges for victims and survivors in accessing support. In this study, we investigate the role that chatbots…

Computers and Society · Computer Science 2024-02-28 Rahime Belen Saglam , Jason R. C. Nurse , Lisa Sugiura

Generative AI is changing the way that many disciplines are taught, including computer science. Researchers have shown that generative AI tools are capable of solving programming problems, writing extensive blocks of code, and explaining…

Human-Computer Interaction · Computer Science 2024-02-14 Bailey Kimmel , Austin Geisert , Lily Yaro , Brendan Gipson , Taylor Hotchkiss , Sidney Osae-Asante , Hunter Vaught , Grant Wininger , Chase Yamaguchi

The escalating demand for personalized AI chatbot interactions, capable of dynamically adapting to user emotional states and real-time requests, has highlighted critical limitations in current development paradigms. Existing methodologies,…

Human-Computer Interaction · Computer Science 2025-10-21 Pooja Rangarajan , Jacob Boyle

Understanding how users authentically interact with Large Language Models (LLMs) remains a significant challenge in human-computer interaction research. Most existing studies rely on self-reported usage patterns or controlled experimental…

Computers and Society · Computer Science 2025-09-18 Kalyani Khona

In recent years, we have seen an influx in reliance on AI assistants for information seeking. Given this widespread use and the known challenges AI poses for Black users, recent efforts have emerged to identify key considerations needed to…

Human-Computer Interaction · Computer Science 2025-04-21 Lisa Egede , Ebtesam Al Haque , Gabriella Thompson , Alicia Boyd , Angela D. R. Smith , Brittany Johnson

Large language models have been demonstrated to be valuable in different fields. ChatGPT, developed by OpenAI, has been trained using massive amounts of data and simulates human conversation by comprehending context and generating…

Computation and Language · Computer Science 2023-04-05 Ali Borji

Generative AI (genAI) tools, such as ChatGPT or Copilot, are advertised to improve developer productivity and are being integrated into software development. However, misaligned trust, skepticism, and usability concerns can impede the…

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