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Low technology and eHealth literacy among older adults in retirement communities hinder engagement with digital tools. To address this, we designed an LLM-powered chatbot prototype using a human-centered approach for a local retirement…
In the era of digital transformation, customer service is of paramount importance to the success of organizations, and to meet the growing demand for immediate responses and personalized assistance 24 hours a day, chatbots have become a…
This work introduces LAB (Large-scale Alignment for chatBots), a novel methodology designed to overcome the scalability challenges in the instruction-tuning phase of large language model (LLM) training. Leveraging a taxonomy-guided…
Interactive user interfaces have increasingly explored AI's role in enhancing communication efficiency and productivity in collaborative tasks. The emergence of Large Language Models (LLMs) such as ChatGPT has revolutionized conversational…
Large Language Models have found application in various mundane and repetitive tasks including Human Resource (HR) support. We worked with the domain experts of SAP SE to develop an HR support chatbot as an efficient and effective tool for…
Real-world simultaneous machine translation (SimulMT) systems face more challenges than just the quality-latency trade-off. They also need to address issues related to robustness with noisy input, processing long contexts, and flexibility…
In 2025, Large Language Model (LLM) services have launched a new feature -- AI video chat -- allowing users to interact with AI agents via real-time video communication (RTC), just like chatting with real people. Despite its significance,…
Large Language Models (LLMs), such as ChatGPT, exhibit advanced capabilities in generating text, images, and videos. However, their effective use remains constrained by challenges in prompt formulation, personalization, and opaque…
This full research-to-practice paper explores approaches for developing course chatbots by comparing low-code platforms and custom-coded solutions in educational contexts. With the rise of Large Language Models (LLMs) like GPT-4 and LLaMA,…
Large Language Models (LLMs) are a transformational technology, fundamentally changing how people obtain information and interact with the world. As people become increasingly reliant on them for an enormous variety of tasks, a body of…
Large Language Models (LLMs) have demonstrated remarkable performance across various information-seeking and reasoning tasks. These computational systems drive state-of-the-art dialogue systems, such as ChatGPT and Bard. They also carry…
In recent years, Large Language Models (LLMs) like ChatGPT have seen considerable advancements and have been applied in diverse fields. Built on the Transformer architecture, these models are trained on extensive datasets, enabling them to…
This paper takes an exploratory approach to examine the use of ChatGPT for pattern mining. It proposes an eight-step collaborative process that combines human insight with AI capabilities to extract patterns from known uses. The paper…
A concise overview is provided of selected theoretical models of communication competence in the fields of linguistics, interpersonal communication, second language use, and human-robot interaction. The following practical research…
As Large-Scale Language Models (LLMs) continue to evolve, they demonstrate significant enhancements in performance and an expansion of functionalities, impacting various domains, including education. In this study, we conducted interviews…
Generative Large Language Models (gLLMs), such as ChatGPT, are increasingly being used in communication research for content analysis. Studies show that gLLMs can outperform both crowd workers and trained coders, such as research…
Recent Large Language Models (LLMs) have shown remarkable capabilities in mimicking fictional characters or real humans in conversational settings. However, the realism and consistency of these responses can be further enhanced by providing…
Digital twin technology is a transformative innovation driving the digital transformation and intelligent optimization of manufacturing systems. By integrating real-time data with computational models, digital twins enable continuous…
Large Language Models (LLMs), such as ChatGPT, have demonstrated the capability to generate human like, natural responses across a range of tasks, including task oriented dialogue and question answering. However, their application in real…
The primary aim of this research was to address the limitations observed in the medical knowledge of prevalent large language models (LLMs) such as ChatGPT, by creating a specialized language model with enhanced accuracy in medical advice.…