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Autonomous multi-agent systems (MAS) are useful for automating complex tasks but raise trust concerns due to risks such as miscoordination or goal misalignment. Explainability is vital for users' trust calibration, but explainable MAS face…
Agentic AI enables LLM to dynamically reason, plan, and interact with tools to solve complex tasks. However, agentic workflows often require many iterative reasoning steps and tool invocations, leading to significant operational expense,…
Artificial intelligence (AI) is increasingly being considered to assist human decision-making in high-stake domains (e.g. health). However, researchers have discussed an issue that humans can over-rely on wrong suggestions of the AI model…
Generating regulatorily compliant Suspicious Activity Report (SAR) remains a high-cost, low-scalability bottleneck in Anti-Money Laundering (AML) workflows. While large language models (LLMs) offer promising fluency, they suffer from…
Understanding the behavior of large language models (LLMs) is crucial for ensuring their safe and reliable use. However, existing explainable AI (XAI) methods for LLMs primarily rely on word-level explanations, which are often…
Explaining multi-agent systems (MAS) is urgent as these systems become increasingly prevalent in various applications. Previous work has proveided explanations for the actions or states of agents, yet falls short in understanding the…
Offline data are both valuable and practical resources for teaching robots complex behaviors. Ideally, learning agents should not be constrained by the scarcity of available demonstrations, but rather generalize beyond the training…
Large Language Models (LLMs) are increasingly deployed in contact-center Quality Assurance (QA) to automate agent performance evaluation and coaching feedback. While LLMs offer unprecedented scalability and speed, their reliance on…
Explainable Artificial Intelligence (XAI) is a set of techniques that allows the understanding of both technical and non-technical aspects of Artificial Intelligence (AI) systems. XAI is crucial to help satisfying the increasingly important…
Commercial insurance underwriting is a labor-intensive process that requires manual review of extensive documentation to assess risk and determine policy pricing. While AI offers substantial efficiency improvements, existing solutions lack…
Counterfactual explanations offer actionable insights by illustrating how changes to inputs can lead to different outcomes. However, these explanations often suffer from ambiguity and impracticality, limiting their utility for non-expert…
Agentic workflows -- where multiple large language model (LLM) instances interact to solve tasks -- are increasingly built on feedback mechanisms, where one model evaluates and critiques another. Despite the promise of feedback-driven…
With the rapid advancement of Large Language Models (LLMs) and Artificial Intelligence (AI) agents, agentic workflows are showing transformative potential in education. This study introduces the Agentic Workflow for Education (AWE), a…
LLM-based agents represent a paradigm shift in AI, enabling autonomous systems to plan, reason, and use tools while interacting with dynamic environments. This paper provides the first comprehensive survey of evaluation methods for these…
Cross-domain misinformation detection is challenging, as misinformation arises across domains with substantial differences in knowledge and discourse. Existing methods often rely on single-perspective cues and struggle to generalize to…
Counterfactual explanations are increasingly used as an Explainable Artificial Intelligence (XAI) technique to provide stakeholders of complex machine learning algorithms with explanations for data-driven decisions. The popularity of…
Optimizing ranking systems based on user interactions is a well-studied problem. State-of-the-art methods for optimizing ranking systems based on user interactions are divided into online approaches - that learn by directly interacting with…
Automated intrusion-style workflows require LLM agents to reason over partial observations, tool outputs, and executable artifacts under bounded budgets. A single LLM instance often compresses evidence extraction, planning, execution, and…
The recent adoption of machine learning as a tool in real world decision making has spurred interest in understanding how these decisions are being made. Counterfactual Explanations are a popular interpretable machine learning technique…
Counterfactual explanations have emerged as a prominent method in Explainable Artificial Intelligence (XAI), providing intuitive and actionable insights into Machine Learning model decisions. In contrast to other traditional feature…