English
Related papers

Related papers: Benchmarking and Learning Real-World Customer Serv…

200 papers

To solve complex tasks, large language models (LLMs) often require multiple rounds of interactions with the user, sometimes assisted by external tools. However, current evaluation protocols often emphasize benchmark performance with…

Computation and Language · Computer Science 2024-03-13 Xingyao Wang , Zihan Wang , Jiateng Liu , Yangyi Chen , Lifan Yuan , Hao Peng , Heng Ji

The rapid evolution of Large Language Models (LLMs) has accelerated the transition from conversational chatbots to general agents. However, effectively balancing empathetic communication with budget-aware decision-making remains an open…

Computation and Language · Computer Science 2026-02-27 Ning Gao , Wei Zhang , Yuqin Dai , Ling Shi , Ziyin Wang , Yujie Wang , Wei He , Jinpeng Wang , Chaozheng Wang

Deep research agents powered by Large Language Models (LLMs) can perform multi-step reasoning, web exploration, and long-form report generation. However, most existing systems operate in an autonomous manner, assuming fully specified user…

Computation and Language · Computer Science 2026-01-13 Yingchaojie Feng , Qiang Huang , Xiaoya Xie , Zhaorui Yang , Jun Yu , Wei Chen , Anthony K. H. Tung

Large Language Models (LLMs) are becoming increasingly powerful and capable of handling complex tasks, e.g., building single agents and multi-agent systems. Compared to single agents, multi-agent systems have higher requirements for the…

Computation and Language · Computer Science 2024-08-29 Wei Wang , Dan Zhang , Tao Feng , Boyan Wang , Jie Tang

Large language models (LLMs) are increasingly deployed in realworld applications, yet concerns about their fairness persist especially in highstakes domains like criminal justice, education, healthcare, and finance. This paper introduces…

Computation and Language · Computer Science 2025-08-15 Hugo Massaroli , Leonardo Iara , Emmanuel Iarussi , Viviana Siless

Large Audio-Language Models (LALMs) have demonstrated strong performance in audio understanding and generation. Yet, our extensive benchmarking reveals that their behavior is largely generic (e.g., summarizing spoken content) and fails to…

Computation and Language · Computer Science 2026-01-08 Yuwen Wang , Xinyuan Qian , Tian-Hao Zhang , Jiaran Gao , Yuchen Pan , Xin Wang , Zhou Pan , Chen Wei , Yiming Wang

In light of the rapid adoption of AI coding assistants, LLM-assisted development has become increasingly prevalent, creating an urgent need for robust evaluation of generated code quality. Existing benchmarks often require extensive manual…

Software Engineering · Computer Science 2025-05-21 Yuancheng Jiang , Roland Yap , Zhenkai Liang

The Natural Conversation Benchmark (NC-Bench) introduces a new approach to evaluating the general conversational competence of large language models (LLMs). Unlike prior benchmarks that focus on the content of model behavior, NC-Bench…

Computation and Language · Computer Science 2026-03-10 Robert J. Moore , Sungeun An , Farhan Ahmed , Jay Pankaj Gala

Large language model (LLM) simulations of human behavior have the potential to revolutionize the social and behavioral sciences, if and only if they faithfully reflect real human behaviors. Current evaluations of simulation fidelity are…

Computation and Language · Computer Science 2026-04-14 Tiancheng Hu , Joachim Baumann , Lorenzo Lupo , Nigel Collier , Dirk Hovy , Paul Röttger

Current benchmarks are inadequate for evaluating progress in reinforcement learning (RL) for large language models (LLMs).Despite recent benchmark gains reported for RL, we find that training on these benchmarks' training sets achieves…

Machine Learning · Computer Science 2025-10-14 Zihan Chen , Yiming Zhang , Hengguang Zhou , Zenghui Ding , Yining Sun , Cho-Jui Hsieh

Cyber threat intelligence (CTI) is crucial in today's cybersecurity landscape, providing essential insights to understand and mitigate the ever-evolving cyber threats. The recent rise of Large Language Models (LLMs) have shown potential in…

Cryptography and Security · Computer Science 2024-11-12 Md Tanvirul Alam , Dipkamal Bhusal , Le Nguyen , Nidhi Rastogi

Large Language Models (LLMs) have the potential to semi-automate some process mining (PM) analyses. While commercial models are already adequate for many analytics tasks, the competitive level of open-source LLMs in PM tasks is unknown. In…

Computation and Language · Computer Science 2024-07-19 Alessandro Berti , Humam Kourani , Wil M. P. van der Aalst

Large language models (LLMs) achieve impressive scores on standard benchmarks yet routinely fail questions that any human would answer correctly in seconds. We introduce BrainBench, a benchmark of 100 brainteaser questions spanning 20…

Artificial Intelligence · Computer Science 2026-03-18 Yuzhe Tang

Large language models (LLMs) have achieved near-human performance across diverse reasoning tasks, yet their deployment on resource-constrained Internet-of-Things (IoT) devices remains impractical due to massive parameter footprints and…

Machine Learning · Computer Science 2025-11-07 Mingyu Sung , Vikas Palakonda , Suhwan Im , Sunghwan Moon , Il-Min Kim , Sangseok Yun , Jae-Mo Kang

Multimodal Large Language Models (MLLMs) have significantly progressed in offline video understanding. However, applying these models to real-world scenarios, such as autonomous driving and human-computer interaction, presents unique…

Computer Vision and Pattern Recognition · Computer Science 2025-04-18 Zhenpeng Huang , Xinhao Li , Jiaqi Li , Jing Wang , Xiangyu Zeng , Cheng Liang , Tao Wu , Xi Chen , Liang Li , Limin Wang

Recent advances in large language models (LLMs) have enabled the emergence of general-purpose agents for automating end-to-end machine learning (ML) workflows, including data analysis, feature engineering, model training, and competition…

Artificial Intelligence · Computer Science 2025-09-12 Hangyi Jia , Yuxi Qian , Hanwen Tong , Xinhui Wu , Lin Chen , Feng Wei

The rapid evolution of Multimodal Large Language Models (MLLMs) has brought substantial advancements in artificial intelligence, significantly enhancing the capability to understand and generate multimodal content. While prior studies have…

Artificial Intelligence · Computer Science 2024-09-30 Lin Li , Guikun Chen , Hanrong Shi , Jun Xiao , Long Chen

Evaluating the reasoning abilities of large language models (LLMs) solely from final answers can obscure failures in intermediate steps, especially in multi-hop QA benchmarks without step-level annotations. To address this gap, we introduce…

Computation and Language · Computer Science 2026-05-27 Xiaojie Gu , Sherry T. Tong , Aosong Feng , Sophia Simeng Han , Jinghui Lu , Yingjian Chen , Yusuke Iwasawa , Yutaka Matsuo , Chanjun Park , Rex Ying , Irene Li

We introduce AudioCapBench, a benchmark for evaluating audio captioning capabilities of large multimodal models. \method covers three distinct audio domains, including environmental sound, music, and speech, with 1,000 curated evaluation…

The rapid advancement of Large Language Models (LLMs) has outpaced the scalability of traditional evaluation benchmarks, which remain heavily dependent on labor-intensive expert curation. We address this bottleneck with Conv-to-Bench, a…