Related papers: Benchmarking and Learning Real-World Customer Serv…

Knowledge-intensive question answering is central to large language models (LLMs) and is typically assessed using static benchmarks derived from sources like Wikipedia and textbooks. However, these benchmarks fail to capture evolving…

As Large Language Models (LLMs) evolve from static dialogue interfaces to autonomous general agents, effective memory is paramount to ensuring long-term consistency. However, existing benchmarks primarily focus on casual conversation or…

Recent advancements in large language models (LLMs) have demonstrated significant progress in math and code reasoning capabilities. However, existing code benchmark are limited in their ability to evaluate the full spectrum of these…

Large language models (LLMs) are essential tools that users employ across various scenarios, so evaluating their performance and guiding users in selecting the suitable service is important. Although many benchmarks exist, they mainly focus…

Evaluating the performance of LLMs in multi-turn human-agent interactions presents significant challenges, particularly due to the complexity and variability of user behavior. In this paper, we introduce HammerBench, a novel benchmark…

Human feedback is crucial in the interactions between humans and Large Language Models (LLMs). However, existing research primarily focuses on benchmarking LLMs in single-turn dialogues. Even in benchmarks designed for multi-turn dialogues,…

Evaluating the quality of open-domain chatbots has become increasingly reliant on LLMs acting as automatic judges. However, existing meta-evaluation benchmarks are static, outdated, and lacking in multilingual coverage, limiting their…

Continual learning (CL) is a paradigm that aims to replicate the human ability to learn and accumulate knowledge continually without forgetting previous knowledge and transferring it to new tasks. Recent instruction tuning (IT) involves…

Full-duplex spoken dialogue systems promise to transform human-machine interaction from a rigid, turn-based protocol into a fluid, natural conversation. However, the central challenge to realizing this vision, managing overlapping speech,…

Bargaining is often regarded as a logical arena rather than an art or a matter of intuition, yet Large Language Models (LLMs) still struggle to navigate it due to limited strategic depth and difficulty adapting to complex human factors.…

Current language models (LMs) excel at reasoning over prompts using pre-trained knowledge. However, real-world tasks are far more complex and context-dependent: models must learn from task-specific context and leverage new knowledge beyond…

Multimodal large language models (MLLMs) are expected to jointly interpret vision, audio, and language, yet existing video benchmarks rarely assess fine-grained reasoning about human speech. Many tasks remain visually solvable or only…

Large Language Models (LLMs) have demonstrated strong capabilities in natural language reasoning, yet their application to Cyber Threat Intelligence (CTI) remains limited. CTI analysis involves distilling large volumes of unstructured…

In real-world task-oriented dialogue (TOD) settings, agents are required to strictly adhere to complex instructions while conducting multi-turn conversations with customers. These instructions are typically presented in natural language…

Benchmarks are the de facto standard for tracking progress in large language models (LLMs), yet static test sets can rapidly saturate, become vulnerable to contamination, and are costly to refresh. Scalable evaluation of open-ended items…

Large language models (LLMs) have shown increasing capability in problem-solving and decision-making, largely based on the step-by-step chain-of-thought reasoning processes. However, evaluating these reasoning abilities has become…

As AI agents increasingly operate in open, real-world environments, they require a deep synergy of multimodal perception, tool invocation with multi-hop reasoning, and dynamic interaction with users. However, existing benchmarks fail to…

While Large Language Models (LLMs) show significant potential in hardware engineering, current benchmarks suffer from saturation and limited task diversity, failing to reflect LLMs' performance in real industrial workflows. To address this…

Speech Language Models (SLMs) have made significant progress in spoken language understanding. Yet it remains unclear whether they can fully perceive non lexical vocal cues alongside spoken words, and respond with empathy that aligns with…

Existing benchmarks in e-commerce primarily focus on basic user intents, such as finding or purchasing products. However, real-world users often pursue more complex goals, such as applying vouchers, managing budgets, and finding…