English
Related papers

Related papers: Beyond IVR Touch-Tones: Customer Intent Routing us…

200 papers

People judge interactions with large language models (LLMs) as successful when outputs match what they want, not what they type. Yet LLMs are trained to predict the next token solely from text input, not underlying intent. Because written…

Computation and Language · Computer Science 2026-03-13 Nadav Kunievsky , James A. Evans

Routing incoming queries to the most cost-effective LLM while maintaining response quality poses a fundamental challenge in optimizing performance-cost trade-offs for large-scale commercial systems. We present IPR\, -- \,a…

The fusion of human-centric design and artificial intelligence (AI) capabilities has opened up new possibilities for next-generation autonomous vehicles that go beyond transportation. These vehicles can dynamically interact with passengers…

Human-Computer Interaction · Computer Science 2023-10-13 Can Cui , Yunsheng Ma , Xu Cao , Wenqian Ye , Ziran Wang

Visual navigation is an essential skill for home-assistance robots, providing the object-searching ability to accomplish long-horizon daily tasks. Many recent approaches use Large Language Models (LLMs) for commonsense inference to improve…

Robotics · Computer Science 2024-10-15 Xinxin Zhao , Wenzhe Cai , Likun Tang , Teng Wang

Large Language Model (LLM) has transformative potential in various domains, including recommender systems (RS). There have been a handful of research that focuses on empowering the RS by LLM. However, previous efforts mainly focus on LLM as…

Information Retrieval · Computer Science 2025-03-11 Qidong Liu , Xiangyu Zhao , Yuhao Wang , Yejing Wang , Zijian Zhang , Yuqi Sun , Xiang Li , Maolin Wang , Pengyue Jia , Chong Chen , Wei Huang , Feng Tian

The rapid evolution of LLMs represents an impactful paradigm shift in digital interaction and content engagement. While they encode vast amounts of human-generated knowledge and excel in processing diverse data types, they often face the…

Human-Computer Interaction · Computer Science 2024-11-20 Anna Bodonhelyi , Efe Bozkir , Shuo Yang , Enkelejda Kasneci , Gjergji Kasneci

A long-standing challenge in developing accurate recommendation models is simulating user behavior, mainly due to the complex and stochastic nature of user interactions. Towards this, one promising line of work has been the use of Large…

Information Retrieval · Computer Science 2025-09-15 Himanshu Thakur , Eshani Agrawal , Smruthi Mukund

Deep Research (DR) agents extend Large Language Models (LLMs) beyond parametric knowledge by autonomously retrieving and synthesizing evidence from large web corpora into long-form reports, enabling a long-horizon agentic paradigm. However,…

Artificial Intelligence · Computer Science 2026-02-04 Haohao Luo , Zexi Li , Yuexiang Xie , Wenhao Zhang , Yaliang Li , Ying Shen

Effective patient communication is pivotal in healthcare, yet traditional medical training often lacks exposure to diverse, challenging interpersonal dynamics. To bridge this gap, this study proposes the use of Large Language Models (LLMs)…

Large language model (LLM) powered chatbots are primarily text-based today, and impose a large interactional cognitive load, especially for exploratory or sensemaking tasks such as planning a trip or learning about a new city. Because the…

Human-Computer Interaction · Computer Science 2023-12-04 Xiao Ma , Swaroop Mishra , Ariel Liu , Sophie Su , Jilin Chen , Chinmay Kulkarni , Heng-Tze Cheng , Quoc Le , Ed Chi

Motivated by the substantial achievements observed in Large Language Models (LLMs) in the field of natural language processing, recent research has commenced investigations into the application of LLMs for complex, long-horizon sequential…

Robotics · Computer Science 2023-08-29 Zhehua Zhou , Jiayang Song , Kunpeng Yao , Zhan Shu , Lei Ma

Interacting with Large Language Models (LLMs) for text editing on mobile devices currently requires users to break out of their writing environment and switch to a conversational AI interface. In this paper, we propose to control the LLM…

Human-Computer Interaction · Computer Science 2025-02-12 Tim Zindulka , Jannek Sekowski , Florian Lehmann , Daniel Buschek

Large language models (LLMs) have demonstrated remarkable capabilities in handling complex dialogue tasks without requiring use case-specific fine-tuning. However, analyzing live dialogues in real-time necessitates low-latency processing…

Computation and Language · Computer Science 2025-03-10 Xuanqing Liu , Luyang Kong , Wei Niu , Afshin Khashei , Belinda Zeng , Steve Johnson , Jon Jay , Davor Golac , Matt Pope

Multimodal recommender systems (MRS) integrate heterogeneous user and item data, such as text, images, and structured information, to enhance recommendation performance. The emergence of large language models (LLMs) introduces new…

Information Retrieval · Computer Science 2025-05-16 Alejo Lopez-Avila , Jinhua Du

This paper presents the design and evaluation of a novel multi-level LLM interface for supermarket robots to assist customers. The proposed interface allows customers to convey their needs through both generic and specific queries. While…

Robotics · Computer Science 2026-02-17 Chandran Nandkumar , Luka Peternel

Route recommendation aims to provide users with optimal travel plans that satisfy diverse and complex requirements. Classical routing algorithms (e.g., shortest-path and constraint-aware search) are efficient but assume structured inputs…

Artificial Intelligence · Computer Science 2025-10-08 Tao Zhe , Rui Liu , Fateme Memar , Xiao Luo , Wei Fan , Xinyue Ye , Zhongren Peng , Dongjie Wang

Large Language Models (LLMs) are transforming personalized search, recommendations, and customer interaction in e-commerce. Customers increasingly shop across multiple devices, from voice-only assistants to multimodal displays, each…

Information Retrieval · Computer Science 2025-11-20 Mariya Hendriksen , Svitlana Vakulenko , Jordan Massiah , Gabriella Kazai , Emine Yilmaz

Large Language Models (LLMs) are increasingly expected to handle complex decision-making tasks, yet their ability to perform structured resource allocation remains underexplored. Evaluating their reasoning is also difficult due to data…

Artificial Intelligence · Computer Science 2025-08-11 Sankarshan Damle , Boi Faltings

Recent advances in recommendation with large language models (LLMs) often rely on either commonsense augmentation at the item-category level or implicit intent modeling on existing knowledge graphs. However, such approaches struggle to…

Information Retrieval · Computer Science 2026-03-13 Wenqing Zheng , Noah Fatsi , Daniel Barcklow , Dmitri Kalaev , Steven Yao , Owen Reinert , C. Bayan Bruss , Daniele Rosa