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The rapid convergence of artificial intelligence (AI) toward conversational chatbot interfaces marks a critical moment for the industry. This paper argues that the chatbot paradigm is not a neutral interface choice, but a dominant…

Computers and Society · Computer Science 2026-05-11 Sourojit Ghosh , Pranav Narayanan Venkit , Sanjana Gautam , Avijit Ghosh

We introduce Brain-Artificial Intelligence Interfaces (BAIs) as a new class of Brain-Computer Interfaces (BCIs). Unlike conventional BCIs, which rely on intact cognitive capabilities, BAIs leverage the power of artificial intelligence to…

Human-Computer Interaction · Computer Science 2024-03-18 Anja Meunier , Michal Robert Žák , Lucas Munz , Sofiya Garkot , Manuel Eder , Jiachen Xu , Moritz Grosse-Wentrup

Wellbeing AI has been becoming a new trend in individuals' mental health, organizational health, and flourishing our societies. Various applications of wellbeing AI have been introduced to our daily lives. While social relationships within…

Computers and Society · Computer Science 2022-03-15 Hiro Taiyo Hamada , Ryota Kanai

Development in digital technologies has continuously reshaped how individuals seek and receive social and emotional support. While online platforms and communities have long served this need, the increased integration of general-purpose…

This paper investigates the potential of LLM-based conversational agents (CAs) to enhance critical reflection and mitigate design fixation in group design work. By challenging AI-generated recommendations and prevailing group opinions,…

Human-Computer Interaction · Computer Science 2024-06-18 Soohwan Lee , Seoyeong Hwang , Kyungho Lee

The construction industry is characterized by both high physical and psychological risks, yet supports of mental health remain limited. While advancements in artificial intelligence (AI), particularly large language models (LLMs), offer…

Human-Computer Interaction · Computer Science 2025-06-10 Fan Yang , Yuan Tian , Jiansong Zhang

There has been vast literature that studies Conversational Agents (CAs) in facilitating older adults' health. The vast and diverse studies warrants a comprehensive review that concludes the main findings and proposes research directions for…

Human-Computer Interaction · Computer Science 2025-04-01 Jiaxin An , Siqi Yi , Yao Lyu , Houjiang Liu , Yan Zhang

The development of sophisticated artificial intelligence (AI) conversational agents based on large language models raises important questions about the relationship between human norms, values, and practices and AI design and performance.…

Computers and Society · Computer Science 2025-05-30 Rachel Katharine Sterken , James Ravi Kirkpatrick

Chatbots are conversational software applications designed to interact dialectically with users for a plethora of different purposes. Surprisingly, these colloquial agents have only recently been coupled with computational models of…

Artificial Intelligence · Computer Science 2024-08-07 Federico Castagna , Nadin Kokciyan , Isabel Sassoon , Simon Parsons , Elizabeth Sklar

Conversational Artificial Intelligence (AI) systems have recently sky-rocketed in popularity and are now used in many applications, from car assistants to customer support. The development of conversational AI systems is supported by a…

Human-Computer Interaction · Computer Science 2020-12-23 Johan Aronsson , Philip Lu , Daniel Strüber , Thorsten Berger

Recent advances in Large Language Models (LLMs) have propelled conversational AI from traditional dialogue systems into sophisticated agents capable of autonomous actions, contextual awareness, and multi-turn interactions with users. Yet,…

Artificial Intelligence · Computer Science 2025-04-25 Emre Can Acikgoz , Cheng Qian , Hongru Wang , Vardhan Dongre , Xiusi Chen , Heng Ji , Dilek Hakkani-Tür , Gokhan Tur

Explainable AI (XAI) techniques aim to provide insights into predictive models and enhance user performance, yet they often fall short of these expectations. Conversational XAI assistants promise to overcome such limitations, but empirical…

Machine Learning · Computer Science 2026-05-21 Sven Kruschel , Julian Rosenberger , Lasse Bohlen , Mathias Kraus , Patrick Zschech

Dialogue systems have many applications such as customer support or question answering. Typically they have been limited to shallow single turn interactions. However more advanced applications such as career coaching or planning a trip…

Surveys and interviews are widely used for collecting insights on emerging or hypothetical scenarios. Traditional human-led methods often face challenges related to cost, scalability, and consistency. Recently, various domains have begun to…

Human-Computer Interaction · Computer Science 2025-03-05 Jiangbo Yu , Jinhua Zhao , Luis Miranda-Moreno , Matthew Korp

The rapid advancement of chat-based language models has led to remarkable progress in complex task-solving. However, their success heavily relies on human input to guide the conversation, which can be challenging and time-consuming. This…

Artificial Intelligence · Computer Science 2023-11-03 Guohao Li , Hasan Abed Al Kader Hammoud , Hani Itani , Dmitrii Khizbullin , Bernard Ghanem

Artificial Intelligence (AI) is being increasingly deployed in practical applications. However, there is a major concern whether AI systems will be trusted by humans. In order to establish trust in AI systems, there is a need for users to…

Artificial Intelligence · Computer Science 2021-02-16 Quratul-ain Mahesar , Simon Parsons

As AI systems take on greater autonomy, a quiet anxiety has settled over the HCI community: human agency is eroding. Users no longer control execution, interfaces recede, and machines decide. We argue that this anxiety, while…

Human-Computer Interaction · Computer Science 2026-05-15 Mengke Wu , Mike Yao

Effective communication in serious illness and palliative care is essential but often under-taught due to limited access to training resources like standardized patients. We present PAL (Palliative Assisted Learning-bot), a conversational…

Human-Computer Interaction · Computer Science 2025-11-12 Neil K. R. Sehgal , Hita Kambhamettu , Allen Chang , Andrew Zhu , Lyle Ungar , Sharath Chandra Guntuku

Conversational chatbots are Artificial Intelligence (AI)-powered applications that assist users with various tasks by responding in natural language and are prevalent across different industries. Most of the chatbots that we encounter on…

Human-Computer Interaction · Computer Science 2020-12-17 Sarada Devaram

Conversational agents (CAs) represent an emerging research field in health information systems, where there are great potentials in empowering patients with timely information and natural language interfaces. Nevertheless, there have been…

Artificial Intelligence · Computer Science 2021-05-21 Thuy-Trinh Nguyen , Kellie Sim , Anthony To Yiu Kuen , Ronald R. O'donnell , Suan Tee Lim , Wenru Wang , Hoang D. Nguyen