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LLM-powered agents are beginning to automate user's tasks across the open web, often with access to user resources such as emails and calendars. Unlike standard LLMs answering questions in a controlled ChatBot setting, web agents act "in…

Artificial Intelligence · Computer Science 2026-02-17 Jaechul Roh , Eugene Bagdasarian , Hamed Haddadi , Ali Shahin Shamsabadi

LLM-based agents are becoming central to software engineering tasks, yet evaluating them remains fragmented and largely model-centric. Existing studies overlook how architectural components, such as planners, memory, and tool routers, shape…

Software Engineering · Computer Science 2026-01-28 Débora Souza , Patrícia Machado

Usability testing is a fundamental yet challenging (e.g., inflexible to iterate the study design flaws and hard to recruit study participants) research method for user experience (UX) researchers to evaluate a web design. Recent advances in…

Human-Computer Interaction · Computer Science 2025-04-08 Yuxuan Lu , Bingsheng Yao , Hansu Gu , Jing Huang , Jessie Wang , Yang Li , Jiri Gesi , Qi He , Toby Jia-Jun Li , Dakuo Wang

The evolution of Large Language Models (LLMs) into autonomous agents necessitates the management of extensive, dynamic contexts. Current benchmarks, however, remain largely static, relying on passive retrieval tasks that fail to simulate…

Computation and Language · Computer Science 2026-02-02 Shicheng Fang , Yuxin Wang , Xiaoran Liu , Jiahao Lu , Chuanyuan Tan , Xinchi Chen , Yining Zheng , Xuanjing Huang , Xipeng Qiu

Traditional customer support systems, such as Interactive Voice Response (IVR), rely on rigid scripts and lack the flexibility required for handling complex, policy-driven tasks. While large language model (LLM) agents offer a promising…

Computation and Language · Computer Science 2026-01-05 Sumanth Balaji , Piyush Mishra , Aashraya Sachdeva , Suraj Agrawal

Agents based on Large Language Models (LLMs) have shown promise for performing sophisticated software engineering tasks autonomously. In addition, there has been progress towards developing agents that can perform parts of the research…

Computation and Language · Computer Science 2026-04-23 Nicholas Edwards , Yukyung Lee , Yujun Audrey Mao , Yulu Qin , Sebastian Schuster , Najoung Kim

Graphical User Interface (GUI) agents show strong capabilities for automating web tasks, but existing interactive benchmarks primarily target benign, predictable consumer environments. Their effectiveness in high-stakes, investigative…

Artificial Intelligence · Computer Science 2026-04-16 Renqi Chen , Zeyin Tao , Jianming Guo , Jing Wang , Zezhou Xu , Jingzhe Zhu , Qingqing Sun , Tianyi Zhang , Shuai Chen

LLM-based agents have emerged as promising tools, which are crafted to fulfill complex tasks by iterative planning and action. However, these agents are susceptible to undesired planning hallucinations when lacking specific knowledge for…

Computation and Language · Computer Science 2024-06-24 Ruixuan Xiao , Wentao Ma , Ke Wang , Yuchuan Wu , Junbo Zhao , Haobo Wang , Fei Huang , Yongbin Li

The expanding integration of Large Language Models (LLMs) into recommender systems poses critical challenges to evaluation reliability. This paper identifies and investigates a previously overlooked issue: benchmark data leakage in…

Machine Learning · Computer Science 2026-05-27 Mingqiao Zhang , Qiyao Peng , Yinghui Wang , Hongtao Liu , Yumeng Wang

Most recent web agent research has focused on navigation and transaction tasks, with little emphasis on extracting structured data at scale. We present WebLists, a benchmark of 200 data-extraction tasks across four common business and…

Modern Large Language Model (LLM) agents promise end to end assistance with real-world software tasks, yet existing benchmarks evaluate LLM agents almost exclusively in pre-baked environments where every dependency is pre-installed. To fill…

Software Engineering · Computer Science 2025-07-15 Avi Arora , Jinu Jang , Roshanak Zilouchian Moghaddam

LLM agents have begun to find real security vulnerabilities that human auditors and automated fuzzers missed for decades, in source-available targets where the analyst can build and instrument the code. In practice the work is split among…

Cryptography and Security · Computer Science 2026-04-23 Hanzhi Liu , Chaofan Shou , Xiaonan Liu , Hongbo Wen , Yanju Chen , Ryan Jingyang Fang , Yu Feng

Pre-trained large language models (LLMs) have recently achieved better generalization and sample efficiency in autonomous web automation. However, the performance on real-world websites has still suffered from (1) open domainness, (2)…

Machine Learning · Computer Science 2024-02-27 Izzeddin Gur , Hiroki Furuta , Austin Huang , Mustafa Safdari , Yutaka Matsuo , Douglas Eck , Aleksandra Faust

Autonomous agents powered by large language models (LLMs) show promising potential in assistive tasks across various domains, including mobile device control. As these agents interact directly with personal information and device settings,…

Machine Learning · Computer Science 2026-01-28 Juyong Lee , Dongyoon Hahm , June Suk Choi , W. Bradley Knox , Kimin Lee

Hallucinations pose critical risks for large language model (LLM)-based agents, often manifesting as hallucinative actions resulting from fabricated or misinterpreted information within the cognitive context. While recent studies have…

Artificial Intelligence · Computer Science 2025-07-29 Weichen Zhang , Yiyou Sun , Pohao Huang , Jiayue Pu , Heyue Lin , Dawn Song

Interactive agent benchmarks map an agent run to a binary outcome through outcome checks. When these checks rely on surface level signals or fail to capture the agent's actual action path, they cannot reliably determine whether the run…

Artificial Intelligence · Computer Science 2026-05-12 Shanshan Gao , Liyi Zhou

The rapid growth of AI agent ecosystems is transforming how complex tasks are delegated and executed, creating a new challenge of identifying suitable agents for a given task. Unlike traditional tools, agent capabilities are often…

Artificial Intelligence · Computer Science 2026-04-27 Bin Wu , Arastun Mammadli , Xiaoyu Zhang , Emine Yilmaz

Evaluating large language model (LLM)-based multi-agent systems remains a critical challenge, as these systems must exhibit reliable coordination, transparent decision-making, and verifiable performance across evolving tasks. Existing…

Artificial Intelligence · Computer Science 2026-01-21 YenTing Lee , Keerthi Koneru , Zahra Moslemi , Sheethal Kumar , Ramesh Radhakrishnan

The BrowserGym ecosystem addresses the growing need for efficient evaluation and benchmarking of web agents, particularly those leveraging automation and Large Language Models (LLMs). Many existing benchmarks suffer from fragmentation and…

General-purpose agents perform tasks in unfamiliar environments without domain-specific manual customization. Yet no study has systematically measured how agent architecture shapes performance across heterogeneous protocols and diverse…