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In this paper, we conduct a sentence level sentiment analysis on the product reviews from Amazon and thorough analysis on the model interpretability. For the sentiment analysis task, we use the BiLSTM model with attention mechanism. For the…

Computation and Language · Computer Science 2021-11-12 Xuechun Li , Xueyao Sun , Zewei Xu , Yifan Zhou

Aspect-based sentiment analysis (ABSA), a popular research area in NLP has two distinct parts -- aspect extraction (AE) and labeling the aspects with sentiment polarity (ALSA). Although distinct, these two tasks are highly correlated. The…

Computation and Language · Computer Science 2020-05-15 Navonil Majumder , Rishabh Bhardwaj , Soujanya Poria , Amir Zadeh , Alexander Gelbukh , Amir Hussain , Louis-Philippe Morency

Aspect Based Sentiment Analysis (ABSA) tasks involve the extraction of fine-grained sentiment tuples from sentences, aiming to discern the author's opinions. Conventional methodologies predominantly rely on supervised approaches; however,…

Computation and Language · Computer Science 2024-04-23 Kevin Scaria , Abyn Scaria , Ben Scaria

Multi-source Opinion Summarization (M-OS) extends beyond traditional opinion summarization by incorporating additional sources of product metadata such as descriptions, key features, specifications, and ratings, alongside reviews. This…

Computation and Language · Computer Science 2025-07-08 Anuj Attri , Arnav Attri , Pushpak Bhattacharyya , Suman Banerjee , Amey Patil , Muthusamy Chelliah , Nikesh Garera

Product information extraction is crucial for e-commerce services, but obtaining high-quality labeled datasets remains challenging. We present a systematic approach for generating synthetic e-commerce product data using Large Language…

Computation and Language · Computer Science 2026-01-09 Virginia Negri , Víctor Martínez Gómez , Sergio A. Balanya , Subburam Rajaram

Todays world is a world of Internet, almost all work can be done with the help of it, from simple mobile phone recharge to biggest business deals can be done with the help of this technology. People spent their most of the times on surfing…

Computation and Language · Computer Science 2014-06-17 Richa Sharma , Shweta Nigam , Rekha Jain

Previous work on review summarization focused on measuring the sentiment toward the main aspects of the reviewed product or business, or on creating a textual summary. These approaches provide only a partial view of the data: aspect-based…

Computation and Language · Computer Science 2021-06-15 Roy Bar-Haim , Lilach Eden , Yoav Kantor , Roni Friedman , Noam Slonim

Opinion mining is the branch of computation that deals with opinions, appraisals, attitudes, and emotions of people and their different aspects. This field has attracted substantial research interest in recent years. Aspect-level (called…

Computation and Language · Computer Science 2022-12-29 Subhasis Dasgupta , Jaydip Sen

The application and usage of opinion mining, especially for business intelligence, product recommendation, targeted marketing etc. have fascinated many research attentions around the globe. Various research efforts attempted to mine…

Information Retrieval · Computer Science 2015-07-30 Ahmad Kamal

We propose a practical approach by integrating Large Language Models (LLMs) with a framework designed to navigate the complexities of Airbnb customer support operations. In this paper, our methodology employs a novel reformatting technique,…

Artificial Intelligence · Computer Science 2025-10-14 Hanchen Su , Wei Luo , Wei Han , Yu Elaine Liu , Yufeng Wayne Zhang , Cen Mia Zhao , Ying Joy Zhang , Yashar Mehdad

This paper provides a comprehensive survey of sentiment analysis within the context of artificial intelligence (AI) and large language models (LLMs). Sentiment analysis, a critical aspect of natural language processing (NLP), has evolved…

Computation and Language · Computer Science 2024-09-17 Shailja Gupta , Rajesh Ranjan , Surya Narayan Singh

The topic of aspect-based sentiment analysis (ABSA) has been explored for a variety of industries, but it still remains much unexplored in finance. The recent release of data for an open challenge (FiQA) from the companion proceedings of…

Computation and Language · Computer Science 2018-08-27 Steve Yang , Jason Rosenfeld , Jacques Makutonin

Aspect-based Sentiment Analysis (ABSA) extracts fine-grained opinions toward specific aspects within text but remains largely English-focused despite major advances in transformer-based and instruction-tuned models. This work presents a…

Computation and Language · Computer Science 2026-04-30 Jakob Fehle , Nils Constantin Hellwig , Udo Kruschwitz , Christian Wolff

Evaluating text summarization has been a challenging task in natural language processing (NLP). Automatic metrics which heavily rely on reference summaries are not suitable in many situations, while human evaluation is time-consuming and…

Computation and Language · Computer Science 2024-07-02 Huyen Nguyen , Haihua Chen , Lavanya Pobbathi , Junhua Ding

We study the problem of opinion highlights generation from large volumes of user reviews, often exceeding thousands per entity, where existing methods either fail to scale or produce generic, one-size-fits-all summaries that overlook…

Computation and Language · Computer Science 2025-11-04 Mir Tafseer Nayeem , Davood Rafiei

Aspect-based Sentiment Analysis (ABSA) is a crucial NLP task that extracts fine-grained opinions and sentiments from text, such as product reviews and customer feedback. Existing methods often trade off efficiency for performance:…

Computation and Language · Computer Science 2025-08-15 Adamu Lawan , Juhua Pu , Haruna Yunusa , Muhammad Lawan , Mahmoud Basi , Muhammad Adam

Aspect-Based Sentiment Analysis (ABSA) is increasingly crucial in Natural Language Processing (NLP) for applications such as customer feedback analysis and product recommendation systems. ABSA goes beyond traditional sentiment analysis by…

Computation and Language · Computer Science 2024-10-29 Adamu Lawan , Juhua Pu , Haruna Yunusa , Jawad Muhammad , Aliyu Umar

Accurate and complete product descriptions are crucial for e-commerce, yet seller-provided information often falls short. Customer reviews offer valuable details but are laborious to sift through manually. We present PRAISE: Product Review…

Computation and Language · Computer Science 2025-06-24 Adnan Qidwai , Srija Mukhopadhyay , Prerana Khatiwada , Dan Roth , Vivek Gupta

Aspect-based Sentiment Analysis (ABSA) aims to determine sentiment polarity toward specific aspects in text. Existing methods enrich semantic and syntactic representations through external knowledge or GNNs, but the growing diversity of…

Artificial Intelligence · Computer Science 2025-12-01 Xinran Li , Xiaowei Zhao , Yubo Zhu , Zhiheng Zhang , Zhiqi Huang , Hongkun Song , Jinglu Hu , Xinze Che , Yifan Lyu , Yong Zhou , Xiujuan Xu

Large language models (LLMs) have shown remarkable capabilities in generating user summaries from a long list of raw user activity data. These summaries capture essential user information such as preferences and interests, and therefore are…

Machine Learning · Computer Science 2024-09-09 Chao Wang , Neo Wu , Lin Ning , Jiaxing Wu , Luyang Liu , Jun Xie , Shawn O'Banion , Bradley Green