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Customer churn prediction is a valuable task in many industries. In telecommunications it presents great challenges, given the high dimensionality of the data, and how difficult it is to identify underlying frustration signatures, which may…

Methodology · Statistics 2022-09-07 Rafael A. Moral , Zhi Chen , Shuai Zhang , Sally McClean , Gabriel R. Palma , Brahim Allan , Ian Kegel

Management and efficient operations in critical infrastructure such as Smart Grids take huge advantage of accurate power load forecasting which, due to its nonlinear nature, remains a challenging task. Recently, deep learning has emerged in…

Machine Learning · Computer Science 2019-07-23 Alberto Gasparin , Slobodan Lukovic , Cesare Alippi

Predicting crime using machine learning and deep learning techniques has gained considerable attention from researchers in recent years, focusing on identifying patterns and trends in crime occurrences. This review paper examines over 150…

Machine Learning · Computer Science 2023-06-16 Varun Mandalapu , Lavanya Elluri , Piyush Vyas , Nirmalya Roy

Financial markets are difficult to predict due to its complex systems dynamics. Although there have been some recent studies that use machine learning techniques for financial markets prediction, they do not offer satisfactory performance…

Statistical Finance · Quantitative Finance 2022-01-31 Jia Wang , Tong Sun , Benyuan Liu , Yu Cao , Degang Wang

Customer retention is one of the primary goals in the area of customer relationship management. A mass of work exists in which machine learning models or business rules are established to predict churn. However, targeting users at an early…

Computers and Society · Computer Science 2018-02-27 Kun Hu , Zhe Li , Ying Liu , Luyin Cheng , Qi Yang , Yan Li

Traffic prediction plays an essential role in intelligent transportation system. Accurate traffic prediction can assist route planing, guide vehicle dispatching, and mitigate traffic congestion. This problem is challenging due to the…

Signal Processing · Electrical Eng. & Systems 2021-03-22 Xueyan Yin , Genze Wu , Jinze Wei , Yanming Shen , Heng Qi , Baocai Yin

As online platforms are striving to get more users, a critical challenge is user churn, which is especially concerning for new users. In this paper, by taking the anonymous large-scale real-world data from Snapchat as an example, we develop…

Social and Information Networks · Computer Science 2019-10-04 Carl Yang , Xiaolin Shi , Jie Luo , Jiawei Han

It is of high interest for a company to identify customers expected to bring the largest profit in the upcoming period. Knowing as much as possible about each customer is crucial for such predictions. However, their demographic data,…

Machine Learning · Computer Science 2018-03-30 Jelena Stojanovic , Djordje Gligorijevic , Zoran Obradovic

Discrete-choice models are used in economics, marketing and revenue management to predict customer purchase probabilities, say as a function of prices and other features of the offered assortment. While they have been shown to be…

Artificial Intelligence · Computer Science 2023-08-11 Hanzhao Wang , Zhongze Cai , Xiaocheng Li , Kalyan Talluri

This paper presents a novel approach to predicting buying intent and product demand in e-commerce settings, leveraging a Deep Q-Network (DQN) inspired architecture. In the rapidly evolving landscape of online retail, accurate prediction of…

Machine Learning · Computer Science 2025-06-24 Aditi Madhusudan Jain

Automated next-best action recommendation for each customer in a sequential, dynamic and interactive context has been widely needed in natural, social and business decision-making. Personalized next-best action recommendation must involve…

Machine Learning · Computer Science 2022-04-06 Longbing Cao , Chengzhang Zhu

We present a neural network for predicting purchasing intent in an Ecommerce setting. Our main contribution is to address the significant investment in feature engineering that is usually associated with state-of-the-art methods such as…

Machine Learning · Computer Science 2018-07-24 Humphrey Sheil , Omer Rana , Ronan Reilly

Deep learning has proved itself to be a powerful tool to develop data-driven signal processing algorithms for challenging engineering problems. By learning the key features and characteristics of the input signals, instead of requiring a…

Information Theory · Computer Science 2021-01-05 Emil Björnson , Pontus Giselsson

Off-the-shelf machine learning algorithms for prediction such as regularized logistic regression cannot exploit the information of time-varying features without previously using an aggregation procedure of such sequential data. However,…

Applications · Statistics 2019-09-26 C. Gary Mena , Arno De Caigny , Kristof Coussement , Koen W. De Bock , Stefan Lessmann

A success factor for modern companies in the age of Digital Marketing is to understand how customers think and behave based on their online shopping patterns. While the conventional method of gathering consumer insights through…

Machine Learning · Computer Science 2020-10-07 Sohini Roychowdhury , Wenxi Li , Ebrahim Alareqi , Akhilesh Pandita , Ao Liu , Joakim Soderberg

Customer churn describes terminating a relationship with a business or reducing customer engagement over a specific period. Customer acquisition cost can be five to six times that of customer retention, hence investing in customers with…

Machine Learning · Computer Science 2023-04-25 David Hason Rudd , Huan Huo , Guandong Xu

Telecommunication networks play a critical role in modern society. With the arrival of 5G networks, these systems are becoming even more diversified, integrated, and intelligent. Traffic forecasting is one of the key components in such a…

Machine Learning · Computer Science 2020-09-22 Marcus Kalander , Min Zhou , Chengzhi Zhang , Hanling Yi , Lujia Pan

The increasing need for robustness, reliability, and determinism in wireless networks for industrial and mission-critical applications is the driver for the growth of new innovative methods. The study presented in this work makes use of…

Networking and Internet Architecture · Computer Science 2025-12-04 Gabriele Formis , Amanda Ericson , Stefan Forsstrom , Kyi Thar , Gianluca Cena , Stefano Scanzio

Crowd behaviour analysis is essential to numerous real-world applications, such as public safety and urban planning, and therefore has been studied for decades. In the last decade or so, the development of deep learning has significantly…

Computer Vision and Pattern Recognition · Computer Science 2025-05-27 Jiangbei Yue , He Wang

We investigate response selection for multi-turn conversation in retrieval-based chatbots. Existing studies pay more attention to the matching between utterances and responses by calculating the matching score based on learned features,…

Computation and Language · Computer Science 2021-01-18 Yongkang Liu , Shi Feng , Daling Wang , Kaisong Song , Feiliang Ren , Yifei Zhang
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