Related papers: Identifying Constructive Conflict in Online Discus…
Detecting controversy in general web pages is a daunting task, but increasingly essential to efficiently moderate discussions and effectively filter problematic content. Unfortunately, controversies occur across many topics and domains,…
Political discourse on social media has grown increasingly toxic, with electoral periods amplifying partisan hostility and cross-group attacks. Yet it remains unclear whether toxicity in online political speech reflects how partisans…
Social media platforms are often blamed for exacerbating political polarization and worsening public dialogue. Many claim that hyperpartisan users post pernicious content, slanted to their political views, inciting contentious and toxic…
The rise of misinformation and fake news in online political discourse poses significant challenges to democratic processes and public engagement. While debunking efforts aim to counteract misinformation and foster fact-based dialogue,…
Online commenting platforms have commonly developed systems to address online harms by removing and down-ranking content. An alternative, under-explored approach is to focus on up-ranking content to proactively prioritize prosocial…
Toxicity detection algorithms, originally designed with reactive content moderation in mind, are increasingly being deployed into proactive end-user interventions to moderate content. Through a socio-technical lens and focusing on contexts…
The presence of toxic content has become a major problem for many online communities. Moderators try to limit this problem by implementing more and more refined comment filters, but toxic users are constantly finding new ways to circumvent…
Generative AI chatbots have proven surprisingly effective at persuading people to change their beliefs and attitudes in lab settings. However, the practical implications of these findings are not yet clear. In this work, we explore the…
Online political hostility is pervasive, yet it remains unclear how toxicity varies across campaign issues and political ideology, and what psychosocial signals and framing accompany toxic expression online. In this work, we present a…
YouTube is a major social media platform that plays a significant role in digital culture, with content creators at its core. These creators often engage in controversial behaviour to drive engagement, which can foster toxicity. This paper…
There is an ongoing debate about how to moderate toxic speech on social media and the impact of content moderation on online discourse. This paper proposes and validates a methodology for measuring the content-moderation-induced distortions…
To promote constructive discussion of controversial topics online, we propose automatic reframing of disagreeing responses to signal receptiveness to a preceding comment. Drawing on research from psychology, communications, and linguistics,…
Lack of moderation in online communities enables participants to incur in personal aggression, harassment or cyberbullying, issues that have been accentuated by extremist radicalisation in the contemporary post-truth politics scenario. This…
Incivility remains a major challenge for online discussion platforms, to such an extent that even conversations between well-intentioned users can often derail into uncivil behavior. Traditionally, platforms have relied on moderators to --…
Online toxic content has grown into a pervasive phenomenon, intensifying during times of crisis, elections, and social unrest. A significant amount of research has been focused on detecting or analyzing toxic content using machine-learning…
Online discussions are often characterized by strong behavioral asymmetries: a relatively small fraction of users actively produces content, while the majority primarily consumes and redistributes it. Here we propose a community-detection…
Growing evidence shows that proactive content moderation supported by AI can help improve online discourse. However, we know little about designing these systems, how design impacts efficacy and user experience, and how people perceive…
Understanding online conversations has attracted research attention with the growth of social networks and online discussion forums. Content analysis of posts and replies in online conversations is difficult because each individual…
The rise of social media has been argued to intensify uncivil and hostile online political discourse. Yet, to date, there is a lack of clarity on what incivility means in the political sphere. In this work, we utilize a multidimensional…
Moderation is crucial to promoting healthy on-line discussions. Although several `toxicity' detection datasets and models have been published, most of them ignore the context of the posts, implicitly assuming that comments maybe judged…