Related papers: Navigating Equity and Reflexive Practices in Gigwo…
Models that top leaderboards often perform unsatisfactorily when deployed in real world applications; this has necessitated rigorous and expensive pre-deployment model testing. A hitherto unexplored facet of model performance is: Are our…
EmpathiCH aims at bringing together and blend different expertise to develop new research agenda in the context of "Empathy-Centric Design at Scale". The main research question is to investigate how new technologies can contribute to the…
Society currently lives in a world of tailorable systems in which end-users are able to transform their working environment while achieving their tasks, day to day and over the time. Tailorability is most of the time achieved through…
Despite the widespread use of artificial intelligence (AI), designing user experiences (UX) for AI-powered systems remains challenging. UX designers face hurdles understanding AI technologies, such as pre-trained language models, as design…
Social coding platforms such as GitHub have become defacto environments for collaborative programming and open source. When these platforms do not support specific cognitive styles, they create barriers to programming for some populations.…
Efforts in the recommendation community are shifting from the sole emphasis on utility to considering beyond-utility factors, such as fairness and robustness. Robustness of recommendation models is typically linked to their ability to…
The risk of isolation in virtual reality (VR) stems from the immersive nature of the technology. VR can transport users to entirely virtual environments, often disconnecting them from the physical world and real-life interactions.…
Shifting travel from private cars to public transport is critical for meeting climate and related mobility goals, yet passengers will only choose transit if it offers a consistently positive experience. Previous studies of passenger…
With the servitization of business, understanding how users experience services becomes a crucial success factor for companies. Therefore, there is a need to include feedback from user experiences in the software engineering process.…
Ride-hailing platforms (e.g., Uber, Lyft) have transformed urban mobility by enabling ride-sharing, which holds considerable promise for reducing both travel costs and total vehicle miles traveled (VMT). However, the fragmentation of these…
The metaverse and digital, virtual environments have been part of recent history as places in which people can socialize, work and spend time playing games. However, the infancy of the development of these digital, virtual environments…
The widespread adoption of battery electric vehicles (BEVs) holds promise for mitigating emission-related health impacts, particularly for low-income communities disproportionately affected by exposure to traffic-related air pollution.…
The field of user experience (UX) based on the design philosophy of "user-centered design" is moving towards the intelligence era. Still, the existing UX paradigm mainly aims at non-intelligent systems and lacks a systematic approach to UX…
Gig economy consists of two market groups connected via an intermediary. Popular examples are rideshares where passengers and drivers are mediated via platforms such as Uber and Lyft. In a duopoly market, the platforms must compete to…
Co-design practices have been used for decades to support participatory engagement in design work. However, despite a wide range of materials that describe the design and commitments of numerous co-design experiences, few descriptions of…
User studies are crucial for meeting user needs. In user studies, real experimental scenarios and participants are constructed and recruited. However, emerging and unfamiliar studies face limitations, including safety concerns and iterative…
Current technologies have enabled us to track and quantify our physical state and behavior. Self-tracking aims to achieve increased awareness to decrease undesired behaviors and lead to a healthier lifestyle. However, inappropriately…
Ridesharing services have revolutionized personal mobility, offering convenient on-demand transportation anytime. While early proponents of ridesharing suggested that these services would reduce the overall carbon emissions of the…
Within the evolving field of digital intervention, serious games emerge as promising tools for evidence-based interventions. Research indicates that gamified therapy, whether employed independently or in conjunction with online…
Formative feedback is widely recognized as one of the most effective drivers of student learning, yet it remains difficult to implement equitably at scale. In large or low-resource courses, instructors often lack the time, staffing, and…