Related papers: Content Moderation Futures
Online abuse is becoming an increasingly prevalent issue in modern-day society, with 41 percent of Americans having experienced online harassment in some capacity in 2021. People who identify as women, in particular, can be subjected to a…
How communities respond to diverse societal challenges, from economic crises to political upheavals, is shaped by their collective minds - shared representations of ongoing events and current topics. In turn, collective minds are shaped by…
Current online moderation follows a one-size-fits-all approach, where each intervention is applied in the same way to all users. This naive approach is challenged by established socio-behavioral theories and by recent empirical results that…
If public trust is lost in a new technology early in its life cycle it can take much more time for the benefits of that technology to be realised. Eventually tens-of-millions of people will collectively have the power to determine…
Moderating content in social media platforms is a formidable challenge due to the unprecedented scale of such systems, which typically handle billions of posts per day. Some of the largest platforms such as Facebook blend machine learning…
South Korea's City P illustrates how lofty goals of digital solidarity can falter when challenged by local governance realities. Drawing on Hansmann's ownership theory, collaborative governance concepts, and platform cooperativism, we…
Autonomous mechanisms have been proposed to regulate certain aspects of society and are already being used to regulate business organisations. We take seriously recent proposals for algorithmic regulation of society, and we identify the…
Social media platforms have become critical spaces for discussing mental health concerns, including eating disorders. While these platforms can provide valuable support networks, they may also amplify harmful content that glorifies…
As generative AI technologies are pressed into service in workplace settings, current approaches to account for the contexts in which such technologies are used fall short of users' expectations and needs. This paper empirically…
The psychological costs of the attention economy are often considered through the binary of harmful design and healthy use, with digital well-being chiefly characterised as a matter of personal responsibility. This article adopts an…
Social media platforms increasingly employ proactive moderation techniques, such as detecting and curbing toxic and uncivil comments, to prevent the spread of harmful content. Despite these efforts, such approaches are often criticized for…
This chapter focuses on the intersection of user experience (UX) and wellbeing in the context of content moderation. Human content moderators play a key role in protecting end users from harm by detecting, evaluating, and addressing content…
Smart cities that make broad use of digital technologies have been touted as possible solutions for the population pressures faced by many cities in developing countries and may help meet the rising demand for services and infrastructure.…
Most aspects of our lives are governed by large, highly developed institutions that integrate several governance tasks under one authority structure. But theorists differ as to the mechanisms that drive the development of such concentrated…
There is a rapidly growing need for multimodal content moderation (CM) as more and more content on social media is multimodal in nature. Existing unimodal CM systems may fail to catch harmful content that crosses modalities (e.g., memes or…
Governance institutions must respond to societal risks, including those posed by generative AI. This study empirically examines how public trust in institutions and AI technologies, along with perceived risks, shape preferences for AI…
Understanding the collective dynamics behind the success of ideas, products, behaviors, and social actors is critical for decision-making across diverse contexts, including hiring, funding, career choices, and the design of interventions…
Social technologies are the systems, interfaces, features, infrastructures, and architectures that allow people to interact with each other online. These technologies dramatically shape the fabric of our everyday lives, from the information…
Social media technologies are increasingly utilized by patients, leading to development of online social groups where patients share experiences and offer support to their peers on these platforms. There is limited research investigating…
Social media platforms increasingly rely on crowdsourced moderation systems like Community Notes to combat misinformation at scale. However, these systems face challenges from rater bias and potential manipulation, which may undermine their…