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Generative AI is quickly becoming an integral part of people's everyday workflows. Early evidence has shown that while generative AI can increase individual-level productivity, it does so at the cost of collective diversity, potentially…
Recent advancements in generative artificial intelligence (AI) have transformed collaborative work processes, yet the impact on team performance remains underexplored. Here we examine the role of generative AI in enhancing or replacing…
Generative AI is rapidly transforming how organizations create value and evaluate talent. While large language models enhance baseline output quality, they simultaneously introduce ambiguity in assessing human creativity, as observable…
Generative Artificial Intelligence (GenAI) is transforming how firms create, process, and apply knowledge, yet little is known about the heterogeneity of its productivity effects across users. We report results from a randomized controlled…
Generative AI is rapidly reshaping creative work, raising critical questions about its beneficiaries and societal implications. This study challenges prevailing assumptions by exploring how generative AI interacts with diverse forms of…
As telecommunications networks become increasingly complex, the integration of advanced technologies such as network digital twins and generative artificial intelligence (AI) emerges as a pivotal solution to enhance network operations and…
Generative artificial intelligence (GenAI) is increasingly used to support a wide range of human tasks, yet empirical evidence on its effect on creativity remains scattered. Can GenAI generate ideas that are creative? To what extent can it…
We study the staggered introduction of a generative AI-based conversational assistant using data from 5,172 customer support agents. Access to AI assistance increases worker productivity, as measured by issues resolved per hour, by 15\% on…
Generative Artificial Intelligence (Generative AI) is a collection of AI technologies that can generate new information such as texts and images. With its strong capabilities, Generative AI has been actively studied in creative design…
The rise of Generative AI (GenAI) is reshaping how workers contribute to shared projects. While workers can use GenAI to boost productivity or reduce effort, managers may use it to replace some workers entirely. We present a theoretical…
Traditionally, AI has been modeled within economics as a technology that impacts payoffs by reducing costs or refining information for human agents. Our position is that, in light of recent advances in generative AI, it is increasingly…
Generative Artificial Intelligence (GAI) has made outstanding strides in recent years, with a good-sized impact on software product management. Drawing on pertinent articles from 2016 to 2023, this systematic literature evaluation reveals…
Creativity is core to being human. Generative artificial intelligence (GenAI) holds promise for humans to be more creative by offering new ideas, or less creative by anchoring on GenAI ideas. We study the causal impact of GenAI on the…
Usability inspection is a well-established technique for identifying interaction issues in software interfaces, thereby contributing to improved product quality. However, it is a costly process that requires time and specialized knowledge…
Generative AI is increasingly transforming creativity into a hybrid human-artificial process, but its impact on the quality and diversity of creative output remains unclear. We study collective creativity using a controlled word-guessing…
Generative AI (GenAI) systems offer opportunities to increase user productivity in many tasks, such as programming and writing. However, while they boost productivity in some studies, many others show that users are working ineffectively…
Generative AI is altering work processes, task composition, and organizational design, yet its effects on employment and the macroeconomy remain unresolved. In this review, we synthesize theory and empirical evidence at three levels. First,…
6G networks are envisioned to enable a wide range of applications, such as autonomous vehicles and smart cities. However, this rapid expansion of network topologies makes the management of 6G wireless networks more complex and leads to…
A growing body of empirical research suggests that generative AI narrows performance gaps between novice and expert workers on routine tasks--the so-called "equalizer" effect. This paper challenges the generality of that conclusion. Drawing…
New systems employ Machine Learning to sift through large knowledge sources, creating flexible Large Language Models. These models discern context and predict sequential information in various communication forms. Generative AI, leveraging…