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Online community moderators are on the front lines of combating problems like hate speech and harassment, but new modes of interaction can introduce unexpected challenges. In this paper, we consider moderation practices and challenges in…
As content moderation becomes a central aspect of all social media platforms and online communities, interest has grown in how to make moderation decisions contestable. On social media platforms where individual communities moderate their…
Many have criticized the centralized and unaccountable governance of prominent online social platforms, leading to renewed interest in platform governance that incorporates multiple centers of power. Decentralization of power can arise…
Open digital public infrastructure needs community management to ensure accountability, sustainability, and robustness. Yet open-source projects often rely on centralized decision-making, and the determinants of successful community…
Decentralizing the governance of social computing systems to communities promises to empower them to make independent decisions, with nuance and in accordance with their values. Yet, communities do not govern in isolation. Many problems…
Shortcomings of current models of moderation have driven policy makers, scholars, and technologists to speculate about alternative models of content moderation. While alternative models provide hope for the future of online spaces, they can…
Online participatory media platforms that enable one-to-many communication among users, see a significant amount of user generated content and consequently face a problem of being able to recommend a subset of this content to its users. We…
Social platforms, and the online communities that use them, are evolving at a rapid pace. As a result, research and development regarding how to moderate online communities is being out-paced. In this paper, we present a novel framework…
Online spaces involve diverse communities engaging in various forms of collaboration, which naturally give rise to discussions, some of which inevitably escalate into conflict or disputes. To address such situations, AI has primarily been…
Millions of online communities are governed by volunteer moderators, who shape their communities by setting and enforcing rules, recruiting additional moderators, and participating in the community themselves. These moderators must…
Community-level blocklists are key to content moderation practices in decentralized social media. These blocklists enable moderators to prevent other communities, such as those acting in bad faith, from interacting with their own -- and, if…
Decentralized social media protocols enable users in independent, user-hosted servers (i.e., instances) to interact with each other while they self-govern. This community-based model of social media governance opens up new opportunities for…
Online communities rely on a mix of platform policies and community-authored rules to define acceptable behavior and maintain order. However, these rules vary widely across communities, evolve over time, and are enforced inconsistently,…
Content moderation is a widely used strategy to prevent the dissemination of irregular information on social media platforms. Despite extensive research on developing automated models to support decision-making in content moderation, there…
Developing a strong community requires empowered leadership capable of overcoming governance challenges. New online platforms have given users opportunities to practice governance through content moderation roles. The over 2.8 million…
Communities, ranging from homes to cities, are a ubiquitous part of our lives. However, there is a lack of adequate support for applications built around these communities. As a result, current applications each need to implement their own…
The increasing harms caused by hate, harassment, and other forms of abuse online have motivated major platforms to explore hierarchical governance. The idea is to allow communities to have designated members take on moderation and…
Online power-asymmetric conflicts are prevalent, and most platforms rely on human moderators to conduct moderation currently. Previous studies have been continuously focusing on investigating human moderation biases in different scenarios,…
When users seek social support from chatbots, they disclose their situation gradually, yet most evaluations of supportive LLMs rely on single-turn, fully specified prompts. We introduce a multi-turn simulation framework that closes this…
Third-party developers (TPDs) often turn to online communities for support when they can't get immediate responses from the platform. Twitch, as a leading live streaming platform, attracted many TPDs and formed an online support community…