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Usability testing is a fundamental research method that user experience (UX) researchers use to evaluate and iterate their new designs. But what about evaluating and iterating the usability testing study design itself? Recent advances in…
The deployment of Large Language Models (LLMs) in interactive systems necessitates a deep alignment with the nuanced and dynamic preferences of individual users. Current alignment techniques predominantly address universal human values or…
Smart glasses are emerging as a promising interface between humans and artificial intelligence (AI) agents, enabling first-person perception, contextual awareness, and real-time assistance. However, continuous offloading of visual data from…
Computer-use agents can operate computers and automate laborious tasks, but despite recent rapid progress, they still lag behind human users, especially when tasks require domain-specific procedural knowledge about particular applications,…
Multimodal large language models (MLLMs) have enabled LLM-based agents to directly interact with application user interfaces (UIs), enhancing agents' performance in complex tasks. However, these agents often suffer from high latency and low…
Computer Use Agents (CUAs) operate interfaces by pointing, clicking, and typing -- mirroring interactions of sighted users (SUs) who can thus monitor CUAs and share control. CUAs do not reflect interactions by blind and low-vision users…
Video creation has become increasingly popular, yet the expertise and effort required for editing often pose barriers to beginners. In this paper, we explore the integration of large language models (LLMs) into the video editing workflow to…
The emergence of Multimodal Large Language Models (MLLMs) has driven significant advances in Graphical User Interface (GUI) agent capabilities. Nevertheless, existing GUI agent training and inference techniques still suffer from a dilemma…
The rise in capability and ubiquity of generative artificial intelligence (AI) technologies has enabled its application to the field of Socially Interactive Agents (SIAs). Despite rising interest in modern AI-powered components used for…
Web AI agents such as ChatGPT Agent and GenSpark are increasingly used for routine web-based tasks, yet they still rely on text-based input prompts, lack proactive detection of user intent, and offer no support for interactive data analysis…
Earth Observation (EO) systems are essentially designed to support domain experts who often express their requirements through vague natural language rather than precise, machine-friendly instructions. Depending on the specific application…
Computer-Aided Engineering (CAE) enables simulation experts to optimize complex models, but faces challenges in user experience (UX) that limit efficiency and accessibility. While artificial intelligence (AI) has demonstrated potential to…
In the early days of the web, giving the same web page to different browsers could provide very different results. As the rendering engine behind each browser would differ, some elements of a page could break or be positioned in the wrong…
AI-assisted usability analysis can potentially reduce the time and effort of finding usability problems, yet little is known about how AI's perceived expertise influences evaluators' analytic strategies and perceptions over time. We ran a…
LLMs are popular among clinicians for decision-support because of simple text-based interaction. However, their impact on clinicians' performance is ambiguous. Not knowing how clinicians use this new technology and how they compare it to…
While AI agents demonstrate remarkable capabilities in reasoning and tool use, they remain fundamentally reactive: they compute responses only after explicit user prompts. This paradigm ignores a critical opportunity: the idle time between…
Mobile graphical user interface (GUI) agents driven by vision-language models (VLMs) perceive the screen as rendered pixels and choose actions from what they see, so they cannot reliably separate trusted interface elements from…
Unbiased learning to rank (ULTR), which aims to learn unbiased ranking models from biased user behavior logs, plays an important role in Web search. Previous research on ULTR has studied a variety of biases in users' clicks, such as…
Generative AI (GenAI) offers new opportunities for customer support in online travel agencies, yet little is known about how its design influences user engagement, purchase behavior, and user experience. We report results from a randomized…
Interactive recommendation is a typical information-seeking task that allows users to interactively express their needs through natural language and obtain personalized recommendations. Large language model-powered (LLM-powered) agents have…