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Dialogue systems are frequently updated to accommodate new services, but naively updating them by continually training with data for new services in diminishing performance on previously learnt services. Motivated by the insight that…

Computation and Language · Computer Science 2025-09-30 Hyundong Cho , Andrea Madotto , Zhaojiang Lin , Khyathi Raghavi Chandu , Satwik Kottur , Jing Xu , Jonathan May , Chinnadhurai Sankar

Millions of people participate in online peer-to-peer support sessions, yet there has been little prior research on systematic psychology-based evaluations of fine-grained peer-counselor behavior in relation to client satisfaction. This…

Human-Computer Interaction · Computer Science 2022-11-11 Raj Sanjay Shah , Faye Holt , Shirley Anugrah Hayati , Aastha Agarwal , Yi-Chia Wang , Robert E. Kraut , Diyi Yang

A good empathetic dialogue system should first track and understand a user's emotion and then reply with an appropriate emotion. However, current approaches to this task either focus on improving the understanding of users' emotion or on…

Computation and Language · Computer Science 2022-08-04 Yuhan Liu , Jun Gao , Jiachen Du , Lanjun Zhou , Ruifeng Xu

Effective persuasive dialogue agents adapt their strategies to individual users, accounting for the evolution of their psychological states and intentions throughout conversations. We present a personality-aware reinforcement learning…

Human-Computer Interaction · Computer Science 2026-01-13 Donghuo Zeng , Roberto Legaspi , Kazushi Ikeda

The ability of Large Language Models (LLMs) to extract context from natural language problem descriptions naturally raises questions about their suitability in autonomous decision-making settings. This paper studies the behaviour of these…

Artificial Intelligence · Computer Science 2025-07-22 Xiao Yang , Juxi Leitner , Michael Burke

The inability of Large Language Models (LLMs) to modulate their personality expression in response to evolving dialogue dynamics hinders their performance in complex, interactive contexts. We propose a model-agnostic framework for dynamic…

Computation and Language · Computer Science 2026-02-26 Leon Pielage , Ole Hätscher , Mitja Back , Bernhard Marschall , Benjamin Risse

A target-guided proactive dialogue system aims to steer conversations proactively toward pre-defined targets, such as designated keywords or specific topics. During guided conversations, dynamically modeling conversational scenarios and…

Computation and Language · Computer Science 2026-05-13 Maodong Li , Yancui Li , Fang Kong

The goal-oriented document-grounded dialogue aims at responding to the user query based on the dialogue context and supporting document. Existing studies tackle this problem by decomposing it into two sub-tasks: knowledge identification and…

Computation and Language · Computer Science 2022-04-19 Chang Gao , Wenxuan Zhang , Wai Lam

The schema-guided paradigm overcomes scalability issues inherent in building task-oriented dialogue (TOD) agents with static ontologies. Instead of operating on dialogue context alone, agents have access to hierarchical schemas containing…

Computation and Language · Computer Science 2023-03-20 A. Coca , B. H. Tseng , W. Lin , B. Byrne

In natural language generation (NLG), insight mining is seen as a data-to-text task, where data is mined for interesting patterns and verbalised into 'insight' statements. An 'over-generate and rank' paradigm is intuitively used to generate…

Computation and Language · Computer Science 2023-07-26 Allmin Susaiyah , Aki Härmä , Milan Petković

Knowledge-grounded dialogue systems are intended to convey information that is based on evidence provided in a given source text. We discuss the challenges of training a generative neural dialogue model for such systems that is controlled…

Computation and Language · Computer Science 2021-07-16 Hannah Rashkin , David Reitter , Gaurav Singh Tomar , Dipanjan Das

With the advancement of large language models (LLMs), their performance on multiple-choice question (MCQ) tasks has improved significantly. However, existing approaches face key limitations: answer choices are typically presented to LLMs…

Computation and Language · Computer Science 2025-11-26 Duc Anh Vu , Thong Nguyen , Cong-Duy Nguyen , Viet Anh Nguyen , Anh Tuan Luu

This paper explores the potential of constructing an AI spoken dialogue system that "thinks how to respond" and "thinks how to speak" simultaneously, which more closely aligns with the human speech production process compared to the current…

Computation and Language · Computer Science 2023-09-21 Xinyu Zhou , Delong Chen , Yudong Chen

We introduce Directional Stimulus Prompting, a novel framework for guiding black-box large language models (LLMs) toward specific desired outputs. Instead of directly adjusting LLMs, our method employs a small tunable policy model (e.g.,…

Computation and Language · Computer Science 2023-10-11 Zekun Li , Baolin Peng , Pengcheng He , Michel Galley , Jianfeng Gao , Xifeng Yan

Scene graphs have emerged as a structured and serializable environment representation for grounded spatial reasoning with Large Language Models (LLMs). In this work, we propose SG^2, an iterative Schema-Guided Scene-Graph reasoning…

Machine Learning · Computer Science 2025-08-12 Yiye Chen , Harpreet Sawhney , Nicholas Gydé , Yanan Jian , Jack Saunders , Patricio Vela , Ben Lundell

The rapid evolution of large language models (LLMs) has transformed conversational agents, enabling complex human-machine interactions. However, evaluation frameworks often focus on single tasks, failing to capture the dynamic nature of…

Computation and Language · Computer Science 2025-02-10 Pietro Alessandro Aluffi , Patrick Zietkiewicz , Marya Bazzi , Matt Arderne , Vladimirs Murevics

Conversational question answering systems often rely on semantic parsing to enable interactive information retrieval, which involves the generation of structured database queries from a natural language input. For information-seeking…

Computation and Language · Computer Science 2024-01-04 Phillip Schneider , Manuel Klettner , Kristiina Jokinen , Elena Simperl , Florian Matthes

Many practical applications of dialogue technology require the generation of responses according to a particular developer-specified persona. While a variety of personas can be elicited from recent large language models, the opaqueness and…

Artificial Intelligence · Computer Science 2023-10-11 Benjamin Kane , Lenhart Schubert

Large language models (LLMs) have demonstrated remarkable capabilities in natural language understanding and task generalization. However, their application to structured data analysis remains fragile due to inconsistencies in schema…

Artificial Intelligence · Computer Science 2025-05-06 Amit Rath

Deep latent variable models have been shown to facilitate the response generation for open-domain dialog systems. However, these latent variables are highly randomized, leading to uncontrollable generated responses. In this paper, we…

Computation and Language · Computer Science 2017-07-07 Xiaoyu Shen , Hui Su , Yanran Li , Wenjie Li , Shuzi Niu , Yang Zhao , Akiko Aizawa , Guoping Long