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Context: User involvement is generally considered to contributing to user satisfaction and project success and is central to Agile software development. In theory, the expectations about user involvement, such as the PO's, are quite…
Short-video platforms show an increasing impact on people's daily lives nowadays, with billions of active users spending plenty of time each day. The interactions between users and online platforms give rise to many scientific problems…
One of the most important issues in requirements engineering (RE) is the alignment of stakeholders' mental models. Making sure that all stakeholders share the same vision of a changing system is crucial to the success of any project.…
High-quality feedback is essential for effective human-AI interaction. It bridges knowledge gaps, corrects digressions, and shapes system behavior; both during interaction and throughout model development. Yet despite its importance, human…
With the rise of AI-powered coding assistants, firms and programmers are exploring how to optimize their interaction with them. Research has so far mainly focused on evaluating output quality and productivity gains, leaving aside the…
As AI becomes embedded in customer-facing systems, ethical scrutiny has largely focused on models, data, and governance. Far less attention has been paid to how AI is experienced through user-facing design. This commentary argues that many…
Augmented and virtual reality (AR/VR) hold significant potential to transform how we communicate, collaborate, and interact with others. However, there has been a lack of work to date investigating accessibility barriers in relation to…
We delineate the development of a mind-mapping system designed concurrently for both VR and desktop platforms. Employing an iterative methodology with groups of users, we systematically examined and improved various facets of our system,…
Artificial Intelligence (AI)-powered features have rapidly proliferated across mobile apps in various domains, including productivity, education, entertainment, and creativity. However, how users perceive, evaluate, and critique these AI…
The emergence of virtual companions is transforming the evolution of intelligent systems that effortlessly cater to the unique requirements of users. These advanced systems not only take into account the user present capabilities,…
Virtual Reality (VR) moves away from well-controlled laboratory environments into public and personal spaces. As users are visually disconnected from the physical environment, interacting in an uncontrolled space frequently leads to…
As mobile applications (apps) become ubiquitous in everyday life, it is crucial for developers to prioritize accessibility for users with diverse abilities. While previous research has identified widespread accessibility issues and raised…
Background: Studies on developer productivity and well-being find that the perceptions of productivity in a software team can be a socio-technical problem. Intuitively, problems and challenges can be better handled by managing expectations…
Due to technological development, Augmented Reality (AR) can be applied in different domains. However, innovative technologies refer to new interaction paradigms, thus creating a new experience for the user. This so-called User Experience…
In pursuit of documenting users Neurophysiological responses during experiencing virtual environments (VE), this systematic review presents a novel conceptual model of UX in VE. Searching across seven databases yielded to 1743 articles.…
User satisfaction is closely related to enterprises, as it not only directly reflects users' subjective evaluation of service quality or products, but also affects customer loyalty and long-term business revenue. Monitoring and…
Sustainable software development involves creating software in a manner that meets present goals without undermining our ability to meet future goals. In a software engineering context, sustainability has at least four dimensions:…
Background: There is a growing awareness of the importance of human values (e.g., inclusiveness, privacy) in software systems. However, there are no practical tools to support the integration of human values during software development. We…
Understanding the impact of digital platforms on user behavior presents foundational challenges, including issues related to polarization, misinformation dynamics, and variation in news consumption. Comparative analyses across platforms and…
Organizations use asynchronous AI interview systems to efficiently manage large applicant pools, enabling quick and uniform evaluations. However, concerns remain about their impact on user agency and the lack of personalization applicants…