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Conversational recommender systems (CRSs) capture user preference through textual information in dialogues. However, they suffer from data sparsity on two fronts: the dialogue space is vast and linguistically diverse, while the item space…

Information Retrieval · Computer Science 2025-07-02 Sixiao Zhang , Mingrui Liu , Cheng Long , Wei Yuan , Hongxu Chen , Xiangyu Zhao , Hongzhi Yin

Conversational Recommender Systems (CRSs) have garnered attention as a novel approach to delivering personalized recommendations through multi-turn dialogues. This review developed a taxonomy framework to systematically categorize relevant…

Human-Computer Interaction · Computer Science 2025-06-26 Haoran Zhang , Xin Zhao , Jinze Chen , Junpeng Guo

Recently, conversational recommender system (CRS) has become an emerging and practical research topic. Most of the existing CRS methods focus on learning effective preference representations for users from conversation data alone. While, we…

Information Retrieval · Computer Science 2020-08-20 Kun Zhou , Wayne Xin Zhao , Hui Wang , Sirui Wang , Fuzheng Zhang , Zhongyuan Wang , Ji-Rong Wen

In this paper, we present a systematic effort to design, evaluate, and implement a realistic conversational recommender system (CRS). The objective of our system is to allow users to input free-form text to request recommendations, and then…

Artificial Intelligence · Computer Science 2025-01-03 Se-eun Yoon , Xiaokai Wei , Yexi Jiang , Rachit Pareek , Frank Ong , Kevin Gao , Julian McAuley , Michelle Gong

We tackle the challenge of integrating large language models (LLMs) with external recommender systems to enhance domain expertise in conversational recommendation (CRS). Current LLM-based CRS approaches primarily rely on zero/few-shot…

Information Retrieval · Computer Science 2026-03-31 Chuang Li , Weida Liang , Hengchang Hu , See-Kiong Ng , Min-Yen Kan , Haizhou Li , Yang Deng

Conversational Recommender Systems (CRSs) engage users in multi-turn interactions to deliver personalized recommendations. The emergence of large language models (LLMs) further enhances these systems by enabling more natural and dynamic…

Computation and Language · Computer Science 2025-04-18 Xiaoyan Zhao , Yang Deng , Wenjie Wang , Hongzhan lin , Hong Cheng , Rui Zhang , See-Kiong Ng , Tat-Seng Chua

The problem of data sparsity has long been a challenge in recommendation systems, and previous studies have attempted to address this issue by incorporating side information. However, this approach often introduces side effects such as…

Information Retrieval · Computer Science 2024-01-09 Wei Wei , Xubin Ren , Jiabin Tang , Qinyong Wang , Lixin Su , Suqi Cheng , Junfeng Wang , Dawei Yin , Chao Huang

Large Language Models (LLMs) have been integrated into recommendation systems to enhance user behavior comprehension. The Retrieval Augmented Generation (RAG) technique is further incorporated into these systems to retrieve more relevant…

Information Retrieval · Computer Science 2025-02-12 Jian Xu , Sichun Luo , Xiangyu Chen , Haoming Huang , Hanxu Hou , Linqi Song

The advancement of large language models (LLMs) now allows users to actively interact with conversational recommendation systems (CRS) and build their own personalized recommendation services tailored to their unique needs and goals. This…

Human-Computer Interaction · Computer Science 2025-02-25 Sojeong Yun , Youn-kyung Lim

Complementary product recommendation, which aims to suggest items that are used together to enhance customer value, is a crucial yet challenging task in e-commerce. While existing graph neural network (GNN) approaches have made significant…

Information Retrieval · Computer Science 2025-12-02 Zekun Xu , Yudi Zhang

Conversational recommender systems (CRSs) aim to capture user preferences and provide personalized recommendations through multi-round natural language dialogues. However, most existing CRS models mainly focus on dialogue comprehension and…

Information Retrieval · Computer Science 2024-07-09 Yunjia Xi , Weiwen Liu , Jianghao Lin , Bo Chen , Ruiming Tang , Weinan Zhang , Yong Yu

The rise of large language models (LLMs) has opened new opportunities in Recommender Systems (RSs) by enhancing user behavior modeling and content understanding. However, current approaches that integrate LLMs into RSs solely utilize either…

Information Retrieval · Computer Science 2024-03-26 Yunjia Xi , Weiwen Liu , Jianghao Lin , Chuhan Wu , Bo Chen , Ruiming Tang , Weinan Zhang , Yong Yu

Conversational recommendation systems (CRS) leverage contextual information from conversations to generate recommendations but often struggle due to a lack of collaborative filtering (CF) signals, which capture user-item interaction…

Information Retrieval · Computer Science 2025-02-12 Ahmad Bin Rabiah , Nafis Sadeq , Julian McAuley

Conversational recommendation systems (CRS) aim to recommend suitable items to users through natural language conversation. However, most CRS approaches do not effectively utilize the signal provided by these conversations. They rely…

Computation and Language · Computer Science 2023-05-24 Raghav Gupta , Renat Aksitov , Samrat Phatale , Simral Chaudhary , Harrison Lee , Abhinav Rastogi

Relevance judgments are crucial for evaluating information retrieval systems, but traditional human-annotated labels are time-consuming and expensive. As a result, many researchers turn to automatic alternatives to accelerate method…

Information Retrieval · Computer Science 2025-07-15 Naghmeh Farzi , Laura Dietz

The importance of recommender systems is growing rapidly due to the exponential increase in the volume of content generated daily. This surge in content presents unique challenges for designing effective recommender systems. Key among these…

Computation and Language · Computer Science 2025-06-12 Jiahao Tian , Jinman Zhao , Zhenkai Wang , Zhicheng Ding

Conversational recommendation systems (CRS) engage with users by inferring user preferences from dialog history, providing accurate recommendations, and generating appropriate responses. Previous CRSs use knowledge graph (KG) based…

Computation and Language · Computer Science 2021-12-16 Bowen Yang , Cong Han , Yu Li , Lei Zuo , Zhou Yu

Large Language Models (LLMs) have demonstrated remarkable capabilities in reasoning, generalization, and simulating human-like behavior across a wide range of tasks. These strengths present new opportunities to enhance traditional…

Information Retrieval · Computer Science 2025-12-01 Nachiket Subbaraman , Jaskinder Sarai , Aniruddh Nath , Lichan Hong , Lukasz Heldt , Li Wei , Zhe Zhao

This paper aims to efficiently enable large language models (LLMs) to use external knowledge and goal guidance in conversational recommender system (CRS) tasks. Advanced LLMs (e.g., ChatGPT) are limited in domain-specific CRS tasks for 1)…

Computation and Language · Computer Science 2024-05-06 Chuang Li , Yang Deng , Hengchang Hu , Min-Yen Kan , Haizhou Li

Conversational recommender systems (CRSs) integrate both recommendation and dialogue tasks, making their evaluation uniquely challenging. Existing approaches primarily assess CRS performance by separately evaluating item recommendation and…

Information Retrieval · Computer Science 2026-01-27 Nuo Chen , Quanyu Dai , Xiaoyu Dong , Piaohong Wang , Qinglin Jia , Zhaocheng Du , Zhenhua Dong , Xiao-Ming Wu