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Empathy plays a crucial role in software engineering (SE), influencing collaboration, communication, and decision-making. While prior research has highlighted the importance of empathy in SE, there is limited understanding of how empathy…

Software Engineering · Computer Science 2025-09-30 Hashini Gunatilake , John Grundy , Rashina Hoda , Ingo Mueller

Empathy is widely used in many disciplines such as philosophy, sociology, psychology, health care. Ability to empathise with software end-users seems to be a vital skill software developers should possess. This is because engineering…

Software Engineering · Computer Science 2023-05-09 Hashini Gunatilake , John Grundy , Ingo Mueller , Rashina Hoda

Software engineering (SE) requires developers to collaborate with stakeholders, and understanding their emotions and perspectives is often vital. Empathy is a concept characterising a person's ability to understand and share the feelings of…

Software Engineering · Computer Science 2024-01-18 Hashini Gunatilake , John Grundy , Rashina Hoda , Ingo Mueller

Context. Empathy, a key social skill, is essential for communication and collaboration in SE but remains an under-researched topic. Aims. This study investigates empathy in SE from practitioners' perspectives, aiming to characterize its…

\textbf{Context:} Empathy is increasingly recognized as a critical human capability for software engineers, supporting collaboration, ethical awareness, and user-centered design. While many disciplines have long explored empathy as part of…

Software Engineering · Computer Science 2026-03-10 Matheus de Morais Leca , Kim Johnston , Ronnie de Souza Santos

Empathy, defined as the ability to understand and share others' perspectives and emotions, is essential in software engineering (SE), where developers often collaborate with diverse stakeholders. It is also considered as a vital competency…

Software Engineering · Computer Science 2025-09-30 Hashini Gunatilake , John Grundy , Rashina Hoda , Ingo Mueller

Empathy plays a critical role in software engineering (SE), influencing collaboration, communication, and user-centred design. Although SE research has increasingly recognised empathy as a key human aspect, there remains no validated…

Software Engineering · Computer Science 2025-10-15 Hashini Gunatilake , John Grundy , Rashina Hoda , Ingo Mueller

Empathy has been discussed as a relevant human capability in software engineering, particularly in activities that require understanding users, stakeholders, and the societal implications of technological systems. This relevance becomes…

Empathy indicates an individual's ability to understand others. Over the past few years, empathy has drawn attention from various disciplines, including but not limited to Affective Computing, Cognitive Science, and Psychology. Detecting…

Human-Computer Interaction · Computer Science 2025-08-12 Md Rakibul Hasan , Md Zakir Hossain , Shreya Ghosh , Aneesh Krishna , Tom Gedeon

Software Engineering practitioners work using highly diverse methods and practices, and general theories in software engineering are lacking. One attempt at creating a common ground in the area of software engineering methodologies has been…

Software Engineering · Computer Science 2018-08-09 Arthur Evensen , Kai-Kristian Kemell , Xiaofeng Wang , Juhani Risku , Pekka Abrahamsson

In the evolving landscape of scientific and scholarly research, effective collaboration between Research Software Engineers (RSEs) and Software Engineering Researchers (SERs) is pivotal for advancing innovation and ensuring the integrity of…

Software Engineering · Computer Science 2025-10-02 Nasir U. Eisty , Jeffrey C. Carver , Johanna Cohoon , Ian A. Cosden , Carole Goble , Samuel Grayson

Today's software engineering (SE) complexities require a more diverse tool set going beyond technical expertise to be able to successfully tackle all challenges. Previous studies have indicated that creativity is a prime indicator for…

Software Engineering · Computer Science 2025-02-06 Wouter Groeneveld

The novel research area of computational empathy is in its infancy and moving towards developing methods and standards. One major problem is the lack of agreement on the evaluation of empathy in artificial interactive systems. Even though…

Artificial Intelligence · Computer Science 2019-08-16 Özge Nilay Yalçın

Technology organizations continuously invest in professional development, but face difficulties in transferring learning to project practice. This exploratory qualitative study investigates which improvements software engineering…

Software Engineering · Computer Science 2026-03-17 Rodrigo Siqueira , Danilo Monteiro Ribeiro

In this article we focus on the structural aspects of the development of ethical software, and argue that ethical considerations need to be embedded into the (agile) software development process. In fact, we claim that agile processes of…

Software Engineering · Computer Science 2021-07-16 Niina Zuber , Severin Kacianka , Jan Gogoll , Alexander Pretschner , Julian Nida-Rümelin

Software development is a collaborative task. Previous research has shown social aspects within development teams to be highly relevant for the success of software projects. A team's mood has been proven to be particularly important. It is…

Software Engineering · Computer Science 2025-02-13 Martin Obaidi , Lukas Nagel , Alexander Specht , Jil Klünder

Empathy is fundamental to human interactions, yet it remains unclear whether embodied agents can provide human-like empathetic support. Existing works have studied agents' tasks solving and social interactions abilities, but whether agents…

Computers and Society · Computer Science 2025-03-24 Xinyan Chen , Jiaxin Ge , Hongming Dai , Qiang Zhou , Qiuxuan Feng , Jingtong Hu , Yizhou Wang , Jiaming Liu , Shanghang Zhang

Humour has long been recognized as a key factor in enhancing creativity, group effectiveness, and employee well-being across various domains. However, its occurrence and impact within software engineering (SE) teams remains under-explored.…

Software Engineering · Computer Science 2025-07-08 Dulaji Hidellaarachchi , John Grundy , Rashina Hoda

Empathy is a vital factor that contributes to mutual understanding, and joint problem-solving. In recent years, a growing number of studies have recognized the benefits of empathy and started to incorporate empathy in conversational…

Computation and Language · Computer Science 2023-10-13 Aravind Sesagiri Raamkumar , Yinping Yang

We have been thinking about other aspects of software engineering for many years; the missing link in engineering software is the soft skills set, essential in the software development process. Although soft skills are among the most…

Software Engineering · Computer Science 2019-01-08 Luiz Fernando Capretz , Faheem Ahmed
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