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Root Cause Analysis (RCA) in mobile networks remains a challenging task due to the need for interpretability, domain expertise, and causal reasoning. In this work, we propose a lightweight framework that leverages Large Language Models…

Artificial Intelligence · Computer Science 2025-07-30 Mohamed Sana , Nicola Piovesan , Antonio De Domenico , Yibin Kang , Haozhe Zhang , Merouane Debbah , Fadhel Ayed

Root cause analysis (RCA) in microservice systems is challenging, requiring on-call engineers to rapidly diagnose failures across heterogeneous telemetry such as metrics, logs, and traces. Traditional RCA methods often focus on single…

Artificial Intelligence · Computer Science 2025-08-19 Yifang Tian , Yaming Liu , Zichun Chong , Zihang Huang , Hans-Arno Jacobsen

The complex dependencies and propagative faults inherent in microservices, characterized by a dense network of interconnected services, pose significant challenges in identifying the underlying causes of issues. Prompt identification and…

Software Engineering · Computer Science 2024-08-05 Tingting Wang , Guilin Qi

Localizing the root cause of network faults is crucial to network operation and maintenance. However, due to the complicated network architectures and wireless environments, as well as limited labeled data, accurately localizing the true…

Machine Learning · Computer Science 2022-03-08 Chaoli Zhang , Zhiqiang Zhou , Yingying Zhang , Linxiao Yang , Kai He , Qingsong Wen , Liang Sun

Failures in large-scale cloud systems incur substantial financial losses, making automated Root Cause Analysis (RCA) essential for operational stability. Recent efforts leverage Large Language Model (LLM) agents to automate this task, yet…

Artificial Intelligence · Computer Science 2026-03-05 Taeyoon Kim , Woohyeok Park , Hoyeong Yun , Kyungyong Lee

Root cause analysis (RCA) is crucial for enhancing the reliability and performance of complex systems. However, progress in this field has been hindered by the lack of large-scale, open-source datasets tailored for RCA. To bridge this gap,…

Artificial Intelligence · Computer Science 2025-05-20 Lecheng Zheng , Zhengzhang Chen , Dongjie Wang , Chengyuan Deng , Reon Matsuoka , Haifeng Chen

Ensuring the reliability and availability of complex networked services demands effective root cause analysis (RCA) across cloud environments, data centers, and on-premises networks. Traditional RCA methods, which involve manual inspection…

Networking and Internet Architecture · Computer Science 2025-07-08 Alexander Shan , Jasleen Kaur , Rahul Singh , Tarun Banka , Raj Yavatkar , T. Sridhar

Communications networks now form the backbone of our digital world, with fast and reliable connectivity. However, even with appropriate redundancy and failover mechanisms, it is difficult to guarantee "five 9s" (99.999 %) reliability,…

Computation and Language · Computer Science 2026-04-29 Nguyen Phuc Tran , Brigitte Jaumard , Oscar Delgado , Tristan Glatard , Karthikeyan Premkumar , Kun Ni

Root Cause Analysis (RCA) plays a pivotal role in the incident diagnosis process for cloud services, requiring on-call engineers to identify the primary issues and implement corrective actions to prevent future recurrences. Improving the…

Computation and Language · Computer Science 2024-01-26 Xuchao Zhang , Supriyo Ghosh , Chetan Bansal , Rujia Wang , Minghua Ma , Yu Kang , Saravan Rajmohan

Alarm root cause analysis is a significant component in the day-to-day telecommunication network maintenance, and it is critical for efficient and accurate fault localization and failure recovery. In practice, accurate and self-adjustable…

Machine Learning · Computer Science 2021-05-10 Keli Zhang , Marcus Kalander , Min Zhou , Xi Zhang , Junjian Ye

Root Cause Analysis (RCA) is a crucial aspect of incident management in large-scale cloud services. While the term root cause analysis or RCA has been widely used, different studies formulate the task differently. This is because the term…

Software Engineering · Computer Science 2025-10-23 Aoyang Fang , Haowen Yang , Haoze Dong , Qisheng Lu , Junjielong Xu , Pinjia He

The growing complexity of cloud based software systems has resulted in incident management becoming an integral part of the software development lifecycle. Root cause analysis (RCA), a critical part of the incident management process, is a…

Software Engineering · Computer Science 2024-03-08 Devjeet Roy , Xuchao Zhang , Rashi Bhave , Chetan Bansal , Pedro Las-Casas , Rodrigo Fonseca , Saravan Rajmohan

Fault diagnosis is critical in many domains, as faults may lead to safety threats or economic losses. In the field of online service systems, operators rely on enormous monitoring data to detect and mitigate failures. Quickly recognizing a…

Software Engineering · Computer Science 2022-06-14 Mingjie Li , Zeyan Li , Kanglin Yin , Xiaohui Nie , Wenchi Zhang , Kaixin Sui , Dan Pei

The emergence of 5G technology marks a significant milestone in developing telecommunication networks, enabling exciting new applications such as augmented reality and self-driving vehicles. However, these improvements bring an increased…

Networking and Internet Architecture · Computer Science 2024-06-25 Antor Hasan , Conrado Boeira , Khaleda Papry , Yue Ju , Zhongwen Zhu , Israat Haque

Root cause analysis (RCA) is essential for diagnosing failures within complex software systems to ensure system reliability. The highly distributed and interdependent nature of modern cloud-based systems often complicates RCA efforts,…

Software Engineering · Computer Science 2026-02-02 Evelien Riddell , James Riddell , Gengyi Sun , Michał Antkiewicz , Krzysztof Czarnecki

Root cause analysis (RCA) for microservice systems has gained significant attention in recent years. However, there is still no standard benchmark that includes large-scale datasets and supports comprehensive evaluation environments. In…

Software Engineering · Computer Science 2025-02-04 Luan Pham , Hongyu Zhang , Huong Ha , Flora Salim , Xiuzhen Zhang

Root Cause Analysis (RCA) is becoming ever more critical as modern systems grow in complexity, volume of data, and interdependencies. While traditional RCA methods frequently rely on correlation-based or rule-based techniques, these…

Artificial Intelligence · Computer Science 2025-03-04 Ahmed Dawoud , Shravan Talupula

The goal of Root Cause Analysis (RCA) is to explain why an anomaly occurred by identifying where the fault originated. Several recent works model the anomalous event as resulting from a change in the causal mechanism at the root cause,…

Artificial Intelligence (AI)-native mobile networks represent a fundamental step toward 6G, where learning, inference, and decision making are embedded into the Radio Access Network (RAN) itself. In such networks, multiple AI agents…

Networking and Internet Architecture · Computer Science 2026-03-04 Joao F. Santos , Arshia Zolghadr , Scott Kuzdeba , Jacek Kibiłda

While cloud-native microservice architectures have revolutionized software development, their inherent operational complexity makes failure Root Cause Analysis (RCA) a critical yet challenging task. Numerous data-driven RCA models have been…

Software Engineering · Computer Science 2025-12-24 Aoyang Fang , Songhan Zhang , Yifan Yang , Haotong Wu , Junjielong Xu , Xuyang Wang , Rui Wang , Manyi Wang , Qisheng Lu , Pinjia He
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