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Advances in artificial intelligence (AI), together with persistent gaps in access to reliable emotional support, have positioned AI as an increasingly prominent source of emotional assistance. However, most AI-based emotional support…
Many businesses and consumers are extending the capabilities of voice-based services such as Amazon Alexa, Google Home, Microsoft Cortana, and Apple Siri to create custom voice experiences (also known as skills). As the number of these…
In spoken dialogue systems, we aim to deploy artificial intelligence to build automated dialogue agents that can converse with humans. Dialogue systems are increasingly being designed to move beyond just imitating conversation and also…
AI-enabled decision-support systems aim to help medical providers rapidly make decisions with limited information during medical emergencies. A critical challenge in developing these systems is supporting providers in interpreting the…
In AI-assisted decision-making, it is crucial but challenging for humans to appropriately rely on AI, especially in high-stakes domains such as finance and healthcare. This paper addresses this problem from a human-centered perspective by…
The promise of human-AI teaming lies in humans and AI working together to achieve performance levels neither could accomplish alone. Effective communication between AI and humans is crucial for teamwork, enabling users to efficiently…
The emergence of free AI tools like ChatGPT holds significant implications for developing writing skills in secondary education. This study examines AI's impact on students' writing competence and personal voice, balancing technological…
Timely and high-quality feedback is essential for effective learning in programming courses; yet, providing such support at scale remains a challenge. While AI-based systems offer scalable and immediate help, their responses can…
Advances in autonomous driving provide an opportunity for AI-assisted driving instruction that directly addresses the critical need for human driving improvement. How should an AI instructor convey information to promote learning? In a…
Communicating the risks and benefits of AI is important for regulation and public understanding. Yet current methods such as technical reports often exclude people without technical expertise. Drawing on HCI research, we developed an Impact…
Artificial Intelligence (AI) is now used across nearly every industry, making AI model quality essential for building reliable and trustworthy systems. Historically, correctness has been the main focus, but industry AI models must also…
This paper presents a description and evaluation of the ROC Speak system, a platform that allows ubiquitous access to communication skills training. ROC Speak (available at rocspeak.com) enables anyone to go to a website, record a video,…
AI is reshaping academic research, yet its role in peer review remains polarising and contentious. Advocates see its potential to reduce reviewer burden and improve quality, while critics warn of risks to fairness, accountability, and…
Research on customer satisfaction has increased substantially in recent years. However, the relative importance and relationships between different determinants of satisfaction remains uncertain. Moreover, quantitative studies to date tend…
The growing use of artificial intelligence (AI) in education, professional work, and everyday problem-solving has raised important questions about its effect on human reasoning. While AI can improve efficiency, save time, and support…
This study empirically examines the "Evaluative AI" framework, which aims to enhance the decision-making process for AI users by transitioning from a recommendation-based approach to a hypothesis-driven one. Rather than offering direct…
Quantitative Artificial Intelligence (AI) Benchmarks have emerged as fundamental tools for evaluating the performance, capability, and safety of AI models and systems. Currently, they shape the direction of AI development and are playing an…
This perspective paper examines a fundamental paradox in the relationship between professional expertise and artificial intelligence: as domain experts increasingly collaborate with AI systems by externalizing their implicit knowledge, they…
Stress during public speaking is common and adversely affects performance and self-confidence. Extensive research has been carried out to develop various models to recognize emotional states. However, minimal research has been conducted to…
Clinical communication skills are essential for preparing healthcare professionals to provide equitable care across cultures. However, traditional training with simulated patients can be resource intensive and difficult to scale, especially…