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People increasingly hold sustained, open-ended conversations with large language models (LLMs). Public reports and early studies suggest that, in such settings, models can reinforce delusional or conspiratorial ideation or even amplify…

Human-Computer Interaction · Computer Science 2026-04-09 Peter Kirgis , Ben Hawriluk , Sherrie Feng , Aslan Bilimer , Sam Paech , Zeynep Tufekci

Lab results are often confusing and hard to understand. Large language models (LLMs) such as ChatGPT have opened a promising avenue for patients to get their questions answered. We aim to assess the feasibility of using LLMs to generate…

Computation and Language · Computer Science 2024-04-23 Zhe He , Balu Bhasuran , Qiao Jin , Shubo Tian , Karim Hanna , Cindy Shavor , Lisbeth Garcia Arguello , Patrick Murray , Zhiyong Lu

Individuals are increasingly relying on large language model (LLM)-enabled conversational agents for emotional support. While prior research has examined privacy and security issues in chatbots specifically designed for mental health…

Computers and Society · Computer Science 2025-07-16 Jabari Kwesi , Jiaxun Cao , Riya Manchanda , Pardis Emami-Naeini

Background: Conversational AI chatbots are emerging as scalable mental health tools, but little is known about real world engagement or its relationship to clinical outcomes. Objective: To characterize engagement phenotypes among users of…

Human-Computer Interaction · Computer Science 2026-05-04 Emma C. Wolfe , Ting Su , Olivier Tieleman , Thomas D. Hull , Matteo Malgaroli , Caitlin A. Stamatis

Use of large language models such as ChatGPT (GPT-4/GPT-5) for mental health support has grown rapidly, emerging as a promising route to assess and help people with mood disorders like depression. However, we have a limited understanding of…

Large language models (LLMs) are already being piloted for clinical use in hospital systems like NYU Langone, Dana-Farber and the NHS. A proposed deployment use case is psychotherapy, where a LLM-powered chatbot can treat a patient…

Computation and Language · Computer Science 2024-10-10 Saadia Gabriel , Isha Puri , Xuhai Xu , Matteo Malgaroli , Marzyeh Ghassemi

Large language model (LLM) chatbots show increasing promise in persuasive communication. Yet their real-world utility remains uncertain, particularly in clinical settings where sustained conversations are difficult to scale. In a…

Conversational AI chatbots have become increasingly common within the customer service industry. Despite improvements in their emotional development, they often lack the authenticity of real customer service interactions or the competence…

Human-Computer Interaction · Computer Science 2025-02-14 Antonin Brun , Ruying Liu , Aryan Shukla , Frances Watson , Jonathan Gratch

We employ a Large Language Model (LLM) to convert unstructured psychological interviews into structured questionnaires spanning various psychiatric and personality domains. The LLM is prompted to answer these questionnaires by impersonating…

Computation and Language · Computer Science 2024-06-12 Gony Rosenman , Lior Wolf , Talma Hendler

Large language models (LLMs) like GPT-4 show potential for scaling motivational interviewing (MI) in addiction care, but require systematic evaluation of therapeutic capabilities. We present a computational framework assessing…

Computation and Language · Computer Science 2025-05-26 Yinghui Huang , Yuxuan Jiang , Hui Liu , Yixin Cai , Weiqing Li , Xiangen Hu

Low technology and eHealth literacy among older adults in retirement communities hinder engagement with digital tools. To address this, we designed an LLM-powered chatbot prototype using a human-centered approach for a local retirement…

Human-Computer Interaction · Computer Science 2025-04-29 Luna Xingyu Li , Ray-yuan Chung , Feng Chen , Wenyu Zeng , Yein Jeon , Oleg Zaslavsky

The latest large language models (LLMs) such as ChatGPT, exhibit strong capabilities in automated mental health analysis. However, existing relevant studies bear several limitations, including inadequate evaluations, lack of prompting…

Computation and Language · Computer Science 2024-10-03 Kailai Yang , Shaoxiong Ji , Tianlin Zhang , Qianqian Xie , Ziyan Kuang , Sophia Ananiadou

Millions of patients are already using large language model (LLM) chatbots for medical advice on a regular basis, raising patient safety concerns. This physician-led red-teaming study compares the safety of four publicly available…

The escalating global mental health crisis, marked by persistent treatment gaps, availability, and a shortage of qualified therapists, positions Large Language Models (LLMs) as a promising avenue for scalable support. While LLMs offer…

Background: Motivational interviewing (MI) is an effective counseling approach for promoting health behavior change, but its impact is constrained by the need for highly trained human counselors. Objective: This study aimed to explore a…

Computation and Language · Computer Science 2025-12-18 Run-ze Hu , Yang Yang , Yi-hang Yang , Jing-qi Kong , Jia-hui Luo , Wen-yu Yang , Jing Chen , Jing-yao Liu , Hui-qun Zeng , Lei Zhang , Zheng Liu

The integration of Large Language Models (LLMs) into the healthcare domain has the potential to significantly enhance patient care and support through the development of empathetic, patient-facing chatbots. This study investigates an…

Computation and Language · Computer Science 2024-05-28 Man Luo , Christopher J. Warren , Lu Cheng , Haidar M. Abdul-Muhsin , Imon Banerjee

Traditional depression screening methods, such as the PHQ-9, are particularly challenging for children in pediatric primary care due to practical limitations. AI has the potential to help, but the scarcity of annotated datasets in mental…

Machine Learning · Computer Science 2025-01-30 Mariia Ignashina , Paulina Bondaronek , Dan Santel , John Pestian , Julia Ive

Depression is underdiagnosed in primary care, yet timely identification remains critical. Recorded clinical encounters, increasingly common with digital scribing technologies, present an opportunity to detect depression from naturalistic…

Computation and Language · Computer Science 2026-04-09 Feng Chen , Manas Bedmutha , Janice Sabin , Andrea Hartzler , Nadir Weibel , Trevor Cohen

Background: Rapid advancements in natural language processing have led to the development of large language models with the potential to revolutionize mental health care. These models have shown promise in assisting clinicians and providing…

Computation and Language · Computer Science 2024-05-16 Birger Moell

Postoperative follow-up plays a crucial role in monitoring recovery and identifying complications. However, traditional approaches, typically involving bedside interviews and manual documentation, are time-consuming and labor-intensive.…

Human-Computer Interaction · Computer Science 2025-07-22 Chen Chen , Jianing Yin , Jiannong Cao , Zhiyuan Wen , Mingjin Zhang , Weixun Gao , Xiang Wang , Haihua Shu