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The release of the large language model based chatbot ChatGPT in November 2022 has brought considerable attention to the subject of artificial intelligence, not only in the public. From the perspective of higher education, ChatGPT…
Large language models (LLMs) have become essential in software development, especially for issue resolution. However, despite their widespread use, significant challenges persist in the quality of LLM responses to issue resolution queries.…
While large language models (LLMs) such as ChatGPT and PaLM have demonstrated remarkable performance in various language understanding and generation tasks, their capabilities in complex reasoning and intricate knowledge utilization still…
In this paper, we explore the problem of developing personalized chatbots. A personalized chatbot is designed as a digital chatting assistant for a user. The key characteristic of a personalized chatbot is that it should have a consistent…
Dialogue State Tracking (DST) is of paramount importance in ensuring accurate tracking of user goals and system actions within task-oriented dialogue systems. The emergence of large language models (LLMs) such as GPT3 and ChatGPT has…
Large Language Models (LLMs), such as ChatGPT, have recently been applied to various NLP tasks due to its open-domain generation capabilities. However, there are two issues with applying LLMs to dialogue tasks. 1. During the dialogue…
Chat assistants increasingly integrate web search functionality, enabling them to retrieve and cite external sources. While this promises more reliable answers, it also raises the risk of amplifying misinformation from low-credibility…
Automatic translation of dialogue texts is a much needed demand in many real life scenarios. However, the currently existing neural machine translation delivers unsatisfying results. In this paper, we conduct a deep analysis of a dialogue…
Functional fixedness, a cognitive bias that restricts users' interactions with a new system or tool to expected or familiar ways, limits the full potential of Large Language Model (LLM)-enabled chat search, especially in complex and…
This study critically evaluates the efficacy of prompting methods in enhancing the mathematical reasoning capability of large language models (LLMs). The investigation uses three prescriptive prompting methods - simple, persona, and…
Educational chatbots come with a promise of interactive and personalized learning experiences, yet their development has been limited by the restricted free interaction capabilities of available platforms and the difficulty of encoding…
Large language models have been useful in expanding mental health care delivery. ChatGPT, in particular, has gained popularity for its ability to generate human-like dialogue. However, data-sensitive domains -- including but not limited to…
ChatGPT has shown its great power in text processing, including its reasoning ability from text reading. However, there has not been any direct comparison between human readers and ChatGPT in reasoning ability related to text reading. This…
The increasing capability of large language models (LLMs) to generate synthetic content has heightened concerns about their misuse, driving the development of Machine-Generated Text (MGT) detection models. However, these detectors face…
Large Language Model (LLM) assistants, such as ChatGPT, have emerged as potential alternatives to search methods for helping users navigate complex, feature-rich software. LLMs use vast training data from domain-specific texts, software…
Open-domain dialogue systems aim to converse with humans through text, and dialogue research has heavily relied on benchmark datasets. In this work, we observe the overlapping problem in DailyDialog and OpenSubtitles, two popular…
Automated negotiation support systems aim to help human negotiators reach more favorable outcomes in multi-issue negotiations (e.g., an employer and a candidate negotiating over issues such as salary, hours, and promotions before a job…
Automatically evaluating text-based, non-task-oriented dialogue systems (i.e., `chatbots') remains an open problem. Previous approaches have suffered challenges ranging from poor correlation with human judgment to poor generalization and…
While communicating with a user, a task-oriented dialogue system has to track the user's needs at each turn according to the conversation history. This process called dialogue state tracking (DST) is crucial because it directly informs the…
Goal-oriented chatbots are essential for automating user tasks, such as booking flights or making restaurant reservations. A key component of these systems is Dialogue State Tracking (DST), which interprets user intent and maintains the…