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Large Language Models (LLMs) are increasingly deployed in contact-center Quality Assurance (QA) to automate agent performance evaluation and coaching feedback. While LLMs offer unprecedented scalability and speed, their reliance on…

Computation and Language · Computer Science 2026-02-17 Kawin Mayilvaghanan , Siddhant Gupta , Ayush Kumar

Automated counter-narratives (CN) offer a promising strategy for mitigating online hate speech, yet concerns about their affective tone, accessibility, and ethical risks remain. We propose a framework for evaluating Large Language Model…

Computation and Language · Computer Science 2025-06-05 Mikel K. Ngueajio , Flor Miriam Plaza-del-Arco , Yi-Ling Chung , Danda B. Rawat , Amanda Cercas Curry

We investigate the effectiveness of large language models (LLMs), including reasoning-based and non-reasoning models, in performing zero-shot financial sentiment analysis. Using the Financial PhraseBank dataset annotated by domain experts,…

Computation and Language · Computer Science 2025-06-06 Dimitris Vamvourellis , Dhagash Mehta

Large language models (LLMs) excel at few-shot in-context learning (ICL) -- learning from a few examples provided in context at inference, without any weight updates. Newly expanded context windows allow us to investigate ICL with hundreds…

Large language models (LLMs) excel in many tasks in 2023, but they still face challenges in complex reasoning. Theory-of-mind (ToM) tasks, which require understanding agents' beliefs, goals, and mental states, are essential for common-sense…

Artificial Intelligence · Computer Science 2023-04-27 Shima Rahimi Moghaddam , Christopher J. Honey

As machine learning (ML) algorithms are used in applications that involve humans, concerns have arisen that these algorithms may be biased against certain social groups. \textit{Counterfactual fairness} (CF) is a fairness notion proposed in…

Machine Learning · Computer Science 2024-12-03 Zhiqun Zuo , Tian Xie , Xuwei Tan , Xueru Zhang , Mohammad Mahdi Khalili

Counterfactual (CF) explanations have been employed as one of the modes of explainability in explainable AI-both to increase the transparency of AI systems and to provide recourse. Cognitive science and psychology, however, have pointed out…

Artificial Intelligence · Computer Science 2022-12-14 Marko Tesic , Ulrike Hahn

We introduce context augmentation, a data-augmentation approach that uses large language models (LLMs) to generate contexts around observed strings as a means of facilitating valid frequentist inference. These generated contexts serve to…

Methodology · Statistics 2025-07-01 Marc Ratkovic

Current disfluency detection methods heavily rely on costly and scarce human-annotated data. To tackle this issue, some approaches employ heuristic or statistical features to generate disfluent sentences, partially improving detection…

Computation and Language · Computer Science 2024-08-07 Zhenrong Cheng , Jiayan Guo , Hao Sun , Yan Zhang

This study investigates the metacognitive capabilities of Large Language Models relative to human metacognition in the context of the International Coaching Federation ICF mimicking exam, a situational judgment test related to coaching…

There is growing excitement about the potential of Language Models (LMs) to accelerate scientific discovery. Falsifying hypotheses is key to scientific progress, as it allows claims to be iteratively refined over time. This process requires…

Machine Learning · Computer Science 2025-02-27 Shiven Sinha , Shashwat Goel , Ponnurangam Kumaraguru , Jonas Geiping , Matthias Bethge , Ameya Prabhu

Counterfactuals refer to minimally edited inputs that cause a model's prediction to change, serving as a promising approach to explaining the model's behavior. Large language models (LLMs) excel at generating English counterfactuals and…

Computation and Language · Computer Science 2026-04-07 Qianli Wang , Van Bach Nguyen , Yihong Liu , Fedor Splitt , Nils Feldhus , Christin Seifert , Hinrich Schütze , Sebastian Möller , Vera Schmitt

Counterfactual explanations (CFEs) are a popular approach for interpreting machine learning predictions by identifying minimal feature changes that alter model outputs. However, in real-world settings, users often refine feasibility…

Machine Learning · Computer Science 2025-05-28 Christos Fragkathoulas , Evaggelia Pitoura

The popularity of deep learning methods in the time series domain boosts interest in interpretability studies, including counterfactual (CF) methods. CF methods identify minimal changes in instances to alter the model predictions. Despite…

Machine Learning · Computer Science 2024-10-11 Ziwen Kan , Shahbaz Rezaei , Xin Liu

Fake news and misinformation poses a significant threat to society, making efficient mitigation essential. However, manual fact-checking is costly and lacks scalability. Large Language Models (LLMs) offer promise in automating…

Computation and Language · Computer Science 2025-06-09 Xiaofei Xu , Xiuzhen Zhang , Ke Deng

Large language models (LLM) trained using the next-token-prediction objective, such as GPT3 and PaLM, have revolutionized natural language processing in recent years by showing impressive zero-shot and few-shot capabilities across a wide…

Computation and Language · Computer Science 2023-02-01 Hao Liu , Xinyang Geng , Lisa Lee , Igor Mordatch , Sergey Levine , Sharan Narang , Pieter Abbeel

Financial sentiment analysis is critical for valuation and investment decision-making. Traditional NLP models, however, are limited by their parameter size and the scope of their training datasets, which hampers their generalization…

Computation and Language · Computer Science 2023-11-07 Boyu Zhang , Hongyang Yang , Tianyu Zhou , Ali Babar , Xiao-Yang Liu

Large language models (LLMs) are very proficient text generators. We leverage this capability of LLMs to generate task-specific data via zero-shot prompting and promote cross-lingual transfer for low-resource target languages. Given…

Computation and Language · Computer Science 2024-07-16 Barah Fazili , Ashish Sunil Agrawal , Preethi Jyothi

This paper proposes a novel approach to evaluate Counter Narrative (CN) generation using a Large Language Model (LLM) as an evaluator. We show that traditional automatic metrics correlate poorly with human judgements and fail to capture the…

Computation and Language · Computer Science 2024-11-05 Irune Zubiaga , Aitor Soroa , Rodrigo Agerri

Large language models (LLMs) have enabled a range of applications in zero-shot and few-shot learning settings, including the generation of synthetic datasets for training and testing. However, to reliably use these synthetic datasets, it is…

Computation and Language · Computer Science 2024-09-19 Gaurav Maheshwari , Dmitry Ivanov , Kevin El Haddad
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