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The effectiveness of machine learning in evaluating the creditworthiness of loan applicants has been demonstrated for a long time. However, there is concern that the use of automated decision-making processes may result in unequal treatment…
Although latent factor models (e.g., matrix factorization) achieve good accuracy in rating prediction, they suffer from several problems including cold-start, non-transparency, and suboptimal recommendation for local users or items. In this…
As the first phase in the Business Process Management (BPM) lifecycle, process identification addresses the problem of identifying which processes to prioritize for improvement. Process selection plays a critical role in this phase, but it…
In an increasingly customer-centric business environment, effective communication between marketing and senior management is crucial for success. With the rise of globalization and increased competition, utilizing new data mining techniques…
This work presents an evaluation of six prominent commercial endpoint malware detectors, a network malware detector, and a file-conviction algorithm from a cyber technology vendor. The evaluation was administered as the first of the…
Artificial intelligence (AI) is increasingly being used to augment and automate cyber operations, altering the scale, speed, and accessibility of malicious activity. These shifts raise urgent questions about when AI systems introduce…
The rapid development of Artificial Intelligence (AI) requires developers and designers of AI systems to focus on the collaboration between humans and machines. AI explanations of system behavior and reasoning are vital for effective…
Large Language Models are being increasingly deployed as the decision-making core of autonomous agents capable of effecting change in external environments. Yet, in conversational benchmarks, which simulate real-world customer-centric issue…
Explainable Artificial Intelligence (XAI) is essential for building advanced machine learning-powered applications, especially in critical domains such as medical diagnostics or autonomous driving. Legal, business, and ethical requirements…
AI-based decision support tools (ADS) are increasingly used to augment human decision-making in high-stakes, social contexts. As public sector agencies begin to adopt ADS, it is critical that we understand workers' experiences with these…
From school admissions to hiring and investment decisions, the first step behind many high-stakes decision-making processes is "deciding how to decide." Formulating effective criteria to guide decision-making requires an iterative process…
Recent organizations have started to adopt AI-based decision support tools to optimize human resource development practices, while facing various challenges of using AIs in highly contextual and sensitive domains. We present our case study…
Effective financial reasoning demands not only textual understanding but also the ability to interpret complex visual data such as charts, tables, and trend graphs. This paper introduces a new benchmark designed to evaluate how well AI…
AI-assisted decision making becomes increasingly prevalent, yet individuals often fail to utilize AI-based decision aids appropriately especially when the AI explanations are absent, potentially as they do not %understand reflect on AI's…
The core activity of a Private Equity (PE) firm is to invest into companies in order to provide the investors with profit, usually within 4-7 years. To invest into a company or not is typically done manually by looking at various…
Human-centered artificial intelligence (AI) posits that machine learning and AI should be developed and applied in a socially aware way. In this article, we argue that qualitative analysis (QA) can be a valuable tool in this process,…
Non-technical end-users increasingly rely on AI code generation to perform technical tasks like data analysis. However, large language models (LLMs) remain unreliable, and it is unclear whether end-users can effectively identify model…
Signal decay and regime shifts pose recurring challenges for data-driven investment strategies in non-stationary markets. Conventional time-series and machine learning approaches, which rely primarily on historical correlations, often…
We present a novel framework that bridges the gap between the interpretability of decision trees and the advanced reasoning capabilities of large language models (LLMs) to predict startup success. Our approach leverages chain-of-thought…
A systematic, reliable, and low-cost evaluation of Conversational Information Access (CIA) systems remains an open challenge. Existing reference-based evaluation methods are proven insufficient for evaluating the dynamic nature of…