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To assist IT service developers and operators in managing their increasingly complex service landscapes, there is a growing effort to leverage artificial intelligence in operations. To speed up troubleshooting, log anomaly detection has…

Machine Learning · Computer Science 2024-05-24 Thorsten Wittkopp , Philipp Wiesner , Odej Kao

Microservice systems have become the backbone of cloud-native enterprise applications due to their resource elasticity, loosely coupled architecture, and lightweight deployment. Yet, the intrinsic complexity and dynamic runtime interactions…

Software Engineering · Computer Science 2026-01-07 Lingzhe Zhang , Tong Jia , Yunpeng Zhai , Leyi Pan , Chiming Duan , Minghua He , Pei Xiao , Ying Li

Effective alert diagnosis is essential for ensuring the reliability of large-scale online service systems. However, on-call engineers are often burdened with manually inspecting massive volumes of logs to identify root causes. While various…

Software Engineering · Computer Science 2025-10-01 Zhihan Jiang , Jinyang Liu , Yichen Li , Haiyu Huang , Xiao He , Tieying Zhang , Jianjun Chen , Yi Li , Rui Shi , Michael R. Lyu

This paper presents MicroRCA-Agent, an innovative solution for microservice root cause analysis based on large language model agents, which constructs an intelligent fault root cause localization system with multimodal data fusion. The…

Artificial Intelligence · Computer Science 2025-09-22 Pan Tang , Shixiang Tang , Huanqi Pu , Zhiqing Miao , Zhixing Wang

Background: Modern large language models (LLMs) offer powerful reasoning that converts narratives into structured, taxonomy-aligned data, revealing patterns across planning, delivery, and verification. Embedded as agentic tools, LLMs can…

Root Cause Analysis (RCA) is a crucial aspect of incident management in large-scale cloud services. While the term root cause analysis or RCA has been widely used, different studies formulate the task differently. This is because the term…

Software Engineering · Computer Science 2025-10-23 Aoyang Fang , Haowen Yang , Haoze Dong , Qisheng Lu , Junjielong Xu , Pinjia He

Root Cause Analysis (RCA) is becoming ever more critical as modern systems grow in complexity, volume of data, and interdependencies. While traditional RCA methods frequently rely on correlation-based or rule-based techniques, these…

Artificial Intelligence · Computer Science 2025-03-04 Ahmed Dawoud , Shravan Talupula

Implementing large language models (LLMs)-driven root cause analysis (RCA) in cloud-native systems has become a key topic of modern software operations and maintenance. However, existing LLM-based approaches face three key challenges:…

Artificial Intelligence · Computer Science 2025-11-06 Xiao Zhang , Qi Wang , Mingyi Li , Yuan Yuan , Mengbai Xiao , Fuzhen Zhuang , Dongxiao Yu

Causal analysis plays a foundational role in scientific discovery and reliable decision-making, yet it remains largely inaccessible to domain experts due to its conceptual and algorithmic complexity. This disconnect between causal…

Root Cause Analysis (RCA) is a quality management method that aims to systematically investigate and identify the cause-and-effect relationships of problems and their underlying causes. Traditional methods are based on the analysis of…

Machine Learning · Computer Science 2024-07-24 Lucas Possner , Lukas Bahr , Leonard Roehl , Christoph Wehner , Sophie Groeger

In real-world scenarios, due to the highly decoupled and flexible nature of microservices, it poses greater challenges to system reliability. The more frequent occurrence of incidents has created a demand for Root Cause Analysis(RCA)…

Software Engineering · Computer Science 2025-07-31 Rui Ren

Purpose To evaluate the reasoning capabilities of large language models (LLMs) in performing root cause analysis (RCA) of radiation oncology incidents using narrative reports from the Radiation Oncology Incident Learning System (RO-ILS),…

We introduce SIMCOPILOT, a benchmark that simulates the role of large language models (LLMs) as interactive, "copilot"-style coding assistants. Targeting both completion (finishing incomplete methods or code blocks) and infill tasks…

Machine Learning · Computer Science 2025-05-29 Mingchao Jiang , Abhinav Jain , Sophia Zorek , Chris Jermaine

Root Cause Analysis (RCA) of any service-disrupting incident is one of the most critical as well as complex tasks in IT processes, especially for cloud industry leaders like Salesforce. Typically RCA investigation leverages data-sources…

Information Retrieval · Computer Science 2022-04-26 Amrita Saha , Steven C. H. Hoi

Industries such as finance, meteorology, and energy generate vast amounts of data daily. Efficiently managing, processing, and displaying this data requires specialized expertise and is often tedious and repetitive. Leveraging large…

Computation and Language · Computer Science 2025-05-20 Wenqi Zhang , Yongliang Shen , Zeqi Tan , Guiyang Hou , Weiming Lu , Yueting Zhuang

Recent advances in large language models (LLMs) have enabled early attempts to automate root cause analysis (RCA) in microservice-based systems (MSS). Yet, prior works typically rely on a linear reasoning process that proceeds along a…

Software Engineering · Computer Science 2026-05-06 Alexander Naakka , Yuqing Wang , Mika V Mäntylä

Applications are moving away from monolithic designs to microservice and serverless architectures, where fleets of lightweight and independently deployable components run on public clouds. Autoscaling serves as the primary control mechanism…

Distributed, Parallel, and Cluster Computing · Computer Science 2026-02-06 Haoyu Bai , Muhammed Tawfiqul Islam , Minxian Xu , Rajkumar Buyya

Root Cause Analysis (RCA) in the manufacturing of electric vehicles is the process of identifying fault causes. Traditionally, the RCA is conducted manually, relying on process expert knowledge. Meanwhile, sensor networks collect…

Artificial Intelligence · Computer Science 2024-02-02 Christoph Wehner , Maximilian Kertel , Judith Wewerka

In modern energy systems, industrial control systems (ICS) and power-system SCADA require intrusion detection that is not only accurate but also auditable by operators. The ICS intrusion-detection landscape is currently dominated by…

Cryptography and Security · Computer Science 2026-04-30 Weiyi Kong , Ahmad Mohammad Saber , Amr Youssef , Deepa Kundur

In the realm of microservices architecture, the occurrence of frequent incidents necessitates the employment of Root Cause Analysis (RCA) for swift issue resolution. It is common that a serious incident can take several domain experts hours…

Software Engineering · Computer Science 2025-02-13 Changhua Pei , Zexin Wang , Fengrui Liu , Zeyan Li , Yang Liu , Xiao He , Rong Kang , Tieying Zhang , Jianjun Chen , Jianhui Li , Gaogang Xie , Dan Pei