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Human evaluators provide necessary contributions in evaluating large language models. In the context of Machine Translation (MT) systems for low-resource languages (LRLs), this is made even more apparent since popular automated metrics tend…

In the present study, we provided students an unfiltered access to a state-of-the-art large language model (LLM) chatbot. The chatbot was intentionally designed to mimic proprietary commercial chatbots such as ChatGPT where the chatbot has…

This paper surveys the development of large language model (LLM)-based agents for question answering (QA). Traditional agents face significant limitations, including substantial data requirements and difficulty in generalizing to new…

The past few decades have witnessed an upsurge in data, forming the foundation for data-hungry, learning-based AI technology. Conversational agents, often referred to as AI chatbots, rely heavily on such data to train large language models…

In recent years, Large Language Models (LLMs) have become increasingly more powerful in their ability to complete complex tasks. One such task in which LLMs are often employed is scoring, i.e., assigning a numerical value from a certain…

The advent of Large Language Models (LLMs) has ushered in a new era for design science in Information Systems, demanding a paradigm shift in tailoring LLMs design for business contexts. We propose and test a novel framework to customize…

Leveraging large language models (LLMs) for various natural language processing tasks has led to superlative claims about their performance. For the evaluation of machine translation (MT), existing research shows that LLMs are able to…

The integration of advertising auction mechanisms into large language model (LLM)-based chatbots presents a significant opportunity for commercialization, yet poses unique challenges in balancing relevance, efficiency, and user experience.…

Due to strong capabilities in conducting fluent, multi-turn conversations with users, Large Language Models (LLMs) have the potential to further improve the performance of Conversational Recommender System (CRS). Unlike the aimless…

The rapid rise in popularity of Large Language Models (LLMs) with emerging capabilities has spurred public curiosity to evaluate and compare different LLMs, leading many researchers to propose their own LLM benchmarks. Noticing preliminary…

With the rapid expansion of large language model (LLM) applications, there is an emerging shift in the role of LLM-based AI chatbots from serving merely as general inquiry tools to acting as professional service agents. However, current…

Use case modeling employs user-centered scenarios to outline system requirements. These help to achieve consensus among relevant stakeholders. Because the manual creation of use case models is demanding and time-consuming, it is often…

Using Large Language Models (LLMs) for Process Mining (PM) tasks is becoming increasingly essential, and initial approaches yield promising results. However, little attention has been given to developing strategies for evaluating and…

Serendipity plays a pivotal role in enhancing user satisfaction within recommender systems, yet its evaluation poses significant challenges due to its inherently subjective nature and conceptual ambiguity. Current algorithmic approaches…

Query optimization is a critical task in database systems, focused on determining the most efficient way to execute a query from an enormous set of possible strategies. Traditional approaches rely on heuristic search methods and cost…

Developing domain-specific conversational agents (CAs) has been challenged by the need for extensive domain-focused data. Recent advancements in Large Language Models (LLMs) make them a viable option as a knowledge backbone. LLMs behaviour…

Large Language Models (LLMs) have revolutionized various aspects of engineering and science. Their utility is often bottlenecked by the lack of interaction with the external digital environment. To overcome this limitation and achieve…

In the past year, large language models (LLMs) have had remarkable success in domains outside the traditional natural language processing, and their capacity is further expanded into the so-called LLM agents when connected with external…

Qualitative insights from user experiences are critical for informing product and policy decisions, but collecting such data at scale is constrained by the time and availability of experts to conduct semi-structured interviews. Recent work…

We present Empathic Prompting, a novel framework for multimodal human-AI interaction that enriches Large Language Model (LLM) conversations with implicit non-verbal context. The system integrates a commercial facial expression recognition…