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Usability evaluations are essential for ensuring that modern interfaces meet user needs, yet traditional heuristic evaluations by human experts can be time-consuming and subjective, especially early in development. This paper investigates…

Software Engineering · Computer Science 2025-12-05 Nolan Platt , Ethan Luchs , Sehrish Nizamani

Automated UI evaluation can be beneficial for the design process; for example, to compare different UI designs, or conduct automated heuristic evaluation. LLM-based UI evaluation, in particular, holds the promise of generalizability to a…

Human-Computer Interaction · Computer Science 2024-08-15 Peitong Duan , Chin-yi Chen , Gang Li , Bjoern Hartmann , Yang Li

Heuristic evaluation is a widely used method in Human-Computer Interaction (HCI) to inspect interfaces and identify issues based on heuristics. Recently, Large Language Models (LLMs), such as GPT-4o, have been applied in HCI to assist in…

Human-Computer Interaction · Computer Science 2026-05-12 Guilherme Guerino , Luiz Rodrigues , Bruna Capeleti , Rafael Ferreira Mello , André Freire , Luciana Zaina

When developing new large language models (LLMs), a key step is evaluating their final performance, often by computing the win-rate against a reference model based on external feedback. Human feedback is the gold standard, particularly for…

Machine Learning · Computer Science 2025-02-26 Zhaoyi Zhou , Yuda Song , Andrea Zanette

Analyzing usability test videos is arduous. Although recent research showed the promise of AI in assisting with such tasks, it remains largely unknown how AI should be designed to facilitate effective collaboration between user experience…

Human-Computer Interaction · Computer Science 2021-12-24 Mingming Fan , Xianyou Yang , Tsz Tung Yu , Vera Q. Liao , Jian Zhao

The LLM-as-a-judge paradigm enables flexible, user-defined evaluation, but its effectiveness is often limited by the scarcity of diverse, representative data for refining criteria. We present a tool that integrates synthetic data generation…

Human-Computer Interaction · Computer Science 2025-11-07 Hyo Jin Do , Zahra Ashktorab , Jasmina Gajcin , Erik Miehling , Martín Santillán Cooper , Qian Pan , Elizabeth M. Daly , Werner Geyer

Evaluation of large language model (LLM) outputs requires users to make critical judgments about the best outputs across various configurations. This process is costly and takes time given the large amounts of data. LLMs are increasingly…

Usability evaluation is an essential method to support the design of effective and intuitive user interfaces (UIs). However, it commonly relies on resource-intensive, expert-driven methods, which limit its accessibility, especially for…

Software Engineering · Computer Science 2026-04-13 Sebastian Lubos , Alexander Felfernig , Damian Garber , Gerhard Leitner , Julian Schwazer , Manuel Henrich

In the present study, we investigate and compare reasoning in large language models (LLM) and humans using a selection of cognitive psychology tools traditionally dedicated to the study of (bounded) rationality. To do so, we presented to…

Computation and Language · Computer Science 2023-09-25 Nicolas Yax , Hernan Anlló , Stefano Palminteri

Usability is a key factor in the effectiveness of recommender systems. However, the analysis of user interfaces is a time-consuming process that requires expertise. Recent advances in multimodal large language models (LLMs) offer promising…

Human-Computer Interaction · Computer Science 2025-11-19 Sebastian Lubos , Alexander Felfernig , Damian Garber , Viet-Man Le , Thi Ngoc Trang Tran

Usability describes quality attributes of application user interfaces that determine how effectively users can interact with them. Traditional usability evaluation methods require considerable expertise and resources, which can be…

Software Engineering · Computer Science 2026-04-29 Sebastian Lubos , Alexander Felfernig , Damian Garber , Viet-Man Le , Manuel Henrich

As evaluation designs of large language models may shape our trajectory toward artificial general intelligence, comprehensive and forward-looking assessment is essential. Existing benchmarks primarily assess static knowledge, while…

Computation and Language · Computer Science 2025-08-07 Jiayin Wang , Zhiquang Guo , Weizhi Ma , Min Zhang

How well can AI-derived synthetic research data replicate the responses of human participants? An emerging literature has begun to engage with this question, which carries deep implications for organizational research practice. This article…

Computers and Society · Computer Science 2026-05-13 Jason Miklian , Kristian Hoelscher , John E. Katsos

As Large Language Models (LLMs) are increasingly adopted in software engineering, recently in the form of conversational assistants, ensuring these technologies align with developers' needs is essential. The limitations of traditional…

Software Engineering · Computer Science 2025-02-13 Jonan Richards , Mairieli Wessel

Designers of digital solutions increasingly consult Large Language Models (LLMs) for their work. However, it remains unclear how this may affect the user experiences they produce and there are no established practices. We investigate how…

Human-Computer Interaction · Computer Science 2026-05-19 Eduard Kuric , Peter Demcak , Matus Krajcovic

Research within sociotechnical domains, such as Software Engineering, fundamentally requires a thorough consideration of the human perspective. However, traditional qualitative data collection methods suffer from challenges related to…

Software Engineering · Computer Science 2023-11-21 Marco A. Gerosa , Bianca Trinkenreich , Igor Steinmacher , Anita Sarma

The advent of AI driven large language models (LLMs) have stirred discussions about their role in qualitative research. Some view these as tools to enrich human understanding, while others perceive them as threats to the core values of the…

Software Engineering · Computer Science 2023-06-26 Muneera Bano , Didar Zowghi , Jon Whittle

Automatic reviewing helps handle a large volume of papers, provides early feedback and quality control, reduces bias, and allows the analysis of trends. We evaluate the alignment of automatic paper reviews with human reviews using an arena…

The art of heuristic design has traditionally been a human pursuit. While Large Language Models (LLMs) can generate code for search heuristics, their application has largely been confined to adjusting simple functions within human-crafted…

Artificial Intelligence · Computer Science 2025-09-03 Guorui Quan , Mingfei Sun , Manuel López-Ibáñez

Traditional reference-based metrics, such as BLEU and ROUGE, are less effective for assessing outputs from Large Language Models (LLMs) that produce highly creative or superior-quality text, or in situations where reference outputs are…

Human-Computer Interaction · Computer Science 2024-07-08 Qian Pan , Zahra Ashktorab , Michael Desmond , Martin Santillan Cooper , James Johnson , Rahul Nair , Elizabeth Daly , Werner Geyer
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