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In this paper, we introduce and evaluate a tool for researchers and practitioners to assess the actionability of information provided to users to support algorithmic recourse. While there are clear benefits of recourse from the user's…

Human-Computer Interaction · Computer Science 2024-07-16 Ronal Singh , Tim Miller , Liz Sonenberg , Eduardo Velloso , Frank Vetere , Piers Howe , Paul Dourish

As artificial intelligence (AI) becomes increasingly embedded in daily life, designing intuitive, trustworthy, and emotionally resonant AI-human interfaces has emerged as a critical challenge. This editorial introduces a Special Issue that…

Human-Computer Interaction · Computer Science 2024-12-13 Aparna Sundar , Tony Russell-Rose , Udo Kruschwitz , Karen Machleit

Explainable recommendation has attracted much attention from the industry and academic communities. It has shown great potential for improving the recommendation persuasiveness, informativeness and user satisfaction. Despite a lot of…

Information Retrieval · Computer Science 2023-03-02 Xu Chen , Jingsen Zhang , Lei Wang , Quanyu Dai , Zhenhua Dong , Ruiming Tang , Rui Zhang , Li Chen , Ji-Rong Wen

Artificial Intelligence algorithms have now become pervasive in multiple high-stakes domains. However, their internal logic can be obscure to humans. Explainable Artificial Intelligence aims to design tools and techniques to illustrate the…

Human-Computer Interaction · Computer Science 2024-04-29 Eleonora Cappuccio , Daniele Fadda , Rosa Lanzilotti , Salvatore Rinzivillo

This is an integrative review that address the question, "What makes for a good explanation?" with reference to AI systems. Pertinent literatures are vast. Thus, this review is necessarily selective. That said, most of the key concepts and…

Artificial Intelligence · Computer Science 2019-02-07 Shane T. Mueller , Robert R. Hoffman , William Clancey , Abigail Emrey , Gary Klein

Cognitive Dimensions is a framework for analyzing human-computer interaction. It is used for meta-analysis, that is, for talking about characteristics of systems without getting bogged down in details of a particular implementation. In this…

Human-Computer Interaction · Computer Science 2009-08-26 Gene Golovchinsky

Explainability is becoming an important requirement for organizations that make use of automated decision-making due to regulatory initiatives and a shift in public awareness. Various and significantly different algorithmic methods to…

Machine Learning · Computer Science 2021-07-12 Tom Vermeire , Thibault Laugel , Xavier Renard , David Martens , Marcin Detyniecki

Artificial Intelligence (AI) has been increasingly applied to creative domains, leading to the development of systems that collaborate with humans in design processes. In Graphic Design, integrating computational systems into co-creative…

Human-Computer Interaction · Computer Science 2025-11-25 Joana Rovira Martins , Pedro Martins , Ana Boavida

Recent years have seen a boom in interest in machine learning systems that can provide a human-understandable rationale for their predictions or decisions. However, exactly what kinds of explanation are truly human-interpretable remains…

Artificial Intelligence · Computer Science 2018-02-05 Menaka Narayanan , Emily Chen , Jeffrey He , Been Kim , Sam Gershman , Finale Doshi-Velez

Explainable Artificial Intelligence (XAI) plays a crucial role in enabling human understanding and trust in deep learning systems. As models get larger, more ubiquitous, and pervasive in aspects of daily life, explainability is necessary to…

Machine Learning · Computer Science 2024-05-29 Vinitra Swamy , Jibril Frej , Tanja Käser

Adding explanations to recommender systems is said to have multiple benefits, such as increasing user trust or system transparency. Previous work from other application areas suggests that specific user characteristics impact the users'…

Human-Computer Interaction · Computer Science 2025-02-04 Kathrin Wardatzky , Oana Inel , Luca Rossetto , Abraham Bernstein

Legislation and public sentiment throughout the world have promoted fairness metrics, explainability, and interpretability as prescriptions for the responsible development of ethical artificial intelligence systems. Despite the importance…

Artificial Intelligence · Computer Science 2022-03-08 Erick Galinkin

Explainability in AI and ML models is critical for fostering trust, ensuring accountability, and enabling informed decision making in high stakes domains. Yet this objective is often unmet in practice. This paper proposes a general purpose…

Statistical Finance · Quantitative Finance 2025-09-03 N. Jean , G. Le Pera

Issues regarding explainable AI involve four components: users, laws & regulations, explanations and algorithms. Together these components provide a context in which explanation methods can be evaluated regarding their adequacy. The goal of…

Artificial Intelligence · Computer Science 2018-03-30 Gabrielle Ras , Marcel van Gerven , Pim Haselager

Progress on many Natural Language Processing (NLP) tasks, such as text classification, is driven by objective, reproducible and scalable evaluation via publicly available benchmarks. However, these are not always representative of…

Computation and Language · Computer Science 2022-11-11 Viktor Schlegel , Erick Mendez-Guzman , Riza Batista-Navarro

Explainable AI is an emerging field providing solutions for acquiring insights into automated systems' rationale. It has been put on the AI map by suggesting ways to tackle key ethical and societal issues. Existing explanation techniques…

Machine Learning · Computer Science 2022-05-02 Ioannis Mollas , Nick Bassiliades , Grigorios Tsoumakas

The integration of Large Language Models (LLMs) into recommendation systems has introduced unprecedented capabilities for natural language understanding, explanation generation, and conversational interactions. However, existing evaluation…

Information Retrieval · Computer Science 2026-01-28 Sushant Mehta

Given the importance of integrating of explainability into machine learning, at present, there are a lack of pedagogical resources exploring this. Specifically, we have found a need for resources in explaining how one can teach the…

Human-Computer Interaction · Computer Science 2022-02-22 Andreas Bueff , Ioannis Papantonis , Auste Simkute , Vaishak Belle

Artificial intelligence (AI) is becoming increasingly complex, making it difficult for users to understand how the AI has derived its prediction. Using explainable AI (XAI)-methods, researchers aim to explain AI decisions to users. So far,…

Human-Computer Interaction · Computer Science 2022-10-06 Lara Riefle , Patrick Hemmer , Carina Benz , Michael Vössing , Jannik Pries

User trust in Artificial Intelligence (AI) enabled systems has been increasingly recognized and proven as a key element to fostering adoption. It has been suggested that AI-enabled systems must go beyond technical-centric approaches and…

Human-Computer Interaction · Computer Science 2023-12-05 Tita Alissa Bach , Amna Khan , Harry Hallock , Gabriela Beltrão , Sonia Sousa