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E-Commerce customer support requires quick and accurate answers grounded in product data and past support cases. This paper develops a novel retrieval-augmented generation (RAG) framework that uses knowledge graphs (KGs) to improve the…

Computation and Language · Computer Science 2025-09-19 Piyushkumar Patel

Iterative retrieval-augmented generation (iRAG) models offer an effective approach for multi-hop question answering (QA). However, their retrieval process faces two key challenges: (1) it can be disrupted by irrelevant documents or…

Computation and Language · Computer Science 2025-02-26 Jinyuan Fang , Zaiqiao Meng , Craig Macdonald

We present a comprehensive framework for enhancing Retrieval-Augmented Generation (RAG) systems through dynamic retrieval strategies and reinforcement fine-tuning. This approach significantly improves large language models on…

Machine Learning · Computer Science 2025-05-21 Sakhinana Sagar Srinivas , Akash Das , Shivam Gupta , Venkataramana Runkana

Retrieval-augmented generation (RAG) enables large language models (LLMs) to dynamically access external information, which is powerful for answering questions over previously unseen documents. Nonetheless, they struggle with high-level…

Artificial Intelligence · Computer Science 2026-04-21 Chi-Hsiang Hsiao , Yi-Cheng Wang , Tzung-Sheng Lin , Yi-Ren Yeh , Chu-Song Chen

The introduction of new features and services in the banking sector often overwhelms customers, creating an opportunity for banks to enhance user experience through financial chatbots powered by large language models (LLMs). We initiated an…

Computation and Language · Computer Science 2025-01-27 Hamza Landolsi , Kais Letaief , Nizar Taghouti , Ines Abdeljaoued-Tej

Retrieval-Augmented Generation (RAG) systems fail when documents evolve through versioning-a ubiquitous characteristic of technical documentation. Existing approaches achieve only 58-64% accuracy on version-sensitive questions, retrieving…

Information Retrieval · Computer Science 2025-10-10 Daniel Huwiler , Kurt Stockinger , Jonathan Fürst

Proprietary corporate documents contain rich domain-specific knowledge, but their overwhelming volume and disorganized structure make it difficult even for employees to access the right information when needed. For example, in the…

Artificial Intelligence · Computer Science 2025-08-28 Nayoung Choi , Grace Byun , Andrew Chung , Ellie S. Paek , Shinsun Lee , Jinho D. Choi

Large Language Models (LLMs) have shown remarkable capabilities across diverse tasks, yet they face inherent limitations such as constrained parametric knowledge and high retraining costs. Retrieval-Augmented Generation (RAG) augments the…

Information Retrieval · Computer Science 2025-08-26 Leqian Li , Dianxi Shi , Jialu Zhou , Xinyu Wei , Mingyue Yang , Songchang Jin , Shaowu Yang

Retrieval-Augmented Generation (RAG) has recently demonstrated the performance of Large Language Models (LLMs) in the knowledge-intensive tasks such as Question-Answering (QA). RAG expands the query context by incorporating external…

Machine Learning · Computer Science 2024-06-18 Zijian Hei , Weiling Liu , Wenjie Ou , Juyi Qiao , Junming Jiao , Guowen Song , Ting Tian , Yi Lin

Retrieval-augmented generation (RAG) has shown promising results in enhancing Q&A by incorporating information from the web and other external sources. However, the supporting documents retrieved from the heterogeneous web often originate…

Computation and Language · Computer Science 2026-03-26 Kaize Shi , Xueyao Sun , Qika Lin , Firoj Alam , Qing Li , Xiaohui Tao , Guandong Xu

Retrieval-Augmented Generation (RAG) enhances large language models by incorporating external knowledge, yet suffers from critical limitations in high-stakes domains -- namely, sensitivity to noisy or contradictory evidence and opaque,…

Artificial Intelligence · Computer Science 2025-08-29 Yuqicheng Zhu , Nico Potyka , Daniel Hernández , Yuan He , Zifeng Ding , Bo Xiong , Dongzhuoran Zhou , Evgeny Kharlamov , Steffen Staab

The integration of Large Language Models (LLMs) with Retrieval-Augmented Generation (RAG) has significantly advanced Knowledge Graph Question Answering (KGQA). However, existing LLM-driven KGQA systems act as stateless planners, generating…

Databases · Computer Science 2026-04-30 Yushi Sun , Lei Chen

Retrieval-Augmented Generation has made significant progress in the field of natural language processing. By combining the advantages of information retrieval and large language models, RAG can generate relevant and contextually appropriate…

Information Retrieval · Computer Science 2025-10-20 Da Li , Zecheng Fang , Qiang Yan , Wei Huang , Xuanpu Luo

Retrieval-Augmented Generation (RAG) is a powerful strategy for improving the factual accuracy of models by retrieving external knowledge relevant to queries and incorporating it into the generation process. However, existing approaches…

Computer Vision and Pattern Recognition · Computer Science 2025-05-30 Soyeong Jeong , Kangsan Kim , Jinheon Baek , Sung Ju Hwang

Financial documents--such as 10-Ks, 10-Qs, and investor presentations--span hundreds of pages and combine diverse modalities, including dense narrative text, structured tables, and complex figures. Answering questions over such content…

Computation and Language · Computer Science 2026-04-13 Chinmay Gondhalekar , Urjitkumar Patel , Fang-Chun Yeh

Multi-hop Question Answering (QA) necessitates complex reasoning by integrating multiple pieces of information to resolve intricate questions. However, existing QA systems encounter challenges such as outdated information, context window…

Computation and Language · Computer Science 2024-08-23 Xiaoming Zhang , Ming Wang , Xiaocui Yang , Daling Wang , Shi Feng , Yifei Zhang

Organizations seeking to utilize Large Language Models (LLMs) for knowledge querying and analysis often encounter challenges in maintaining an LLM fine-tuned on targeted, up-to-date information that keeps answers relevant and grounded.…

Organizations increasingly rely on proprietary enterprise data, including HR records, structured reports, and tabular documents, for critical decision-making. While Large Language Models (LLMs) have strong generative capabilities, they are…

Computation and Language · Computer Science 2025-07-17 Chandana Cheerla

Retrieval-Augmented Generation (RAG) mitigates hallucination in Large Language Models (LLMs) by incorporating external data, with Knowledge Graphs (KGs) offering crucial information for question answering. Traditional Knowledge Graph…

Computation and Language · Computer Science 2025-09-08 Yushi Sun , Kai Sun , Yifan Ethan Xu , Xiao Yang , Xin Luna Dong , Nan Tang , Lei Chen

We designed a Retrieval-Augmented Generation (RAG) system to provide large language models with relevant documents for answering domain-specific questions about Pittsburgh and Carnegie Mellon University (CMU). We extracted over 1,800…

Machine Learning · Computer Science 2024-11-22 Haojia Sun , Yaqi Wang , Shuting Zhang