Related papers: From Unstructured Communication to Intelligent RAG…

Effective knowledge management is critical for preserving institutional expertise and improving the efficiency of workforce training in state transportation agencies. Traditional approaches, such as static documentation, classroom-based…

Retrieval-Augmented Generation (RAG) enables large language models (LLMs) to access external knowledge sources, but the effectiveness of RAG relies on the coordination between the retriever and the generator. Since these components are…

Ontologies are pivotal for structuring knowledge bases to enhance question answering (QA) systems powered by Large Language Models (LLMs). However, traditional ontology creation relies on manual efforts by domain experts, a process that is…

Retrieval-augmented generation (RAG) agents are increasingly deployed to answer questions over local knowledge bases that cannot be centralized due to knowledge-sovereignty constraints. This results in two recurring failures in production:…

Retrieval Augmented Generation (RAG) enables Large Language Models (LLMs) to generalize to new information by decoupling reasoning capabilities from static knowledge bases. Traditional RAG enhancements have explored vertical…

Retrieval-Augmented Generation (RAG) enhances Large Language Models (LLMs) by incorporating external, domain-specific data into the generative process. While LLMs are highly capable, they often rely on static, pre-trained datasets, limiting…

Large Language Models (LLMs) are adept at generating responses based on information within their context. While this ability is useful for interacting with structured data like code files, another popular method, Retrieval-Augmented…

The utilization of conversational AI systems by leveraging Retrieval Augmented Generation (RAG) techniques to solve customer problems has been on the rise with the rapid progress of Large Language Models (LLMs). However, the absence of a…

Knowledge-intensive conversations supported by large language models (LLMs) have become one of the most popular and helpful applications that can assist people in different aspects. Many current knowledge-intensive applications are centered…

Retrieval-augmented generation (RAG) is a key means to effectively enhance large language models (LLMs) in many knowledge-based tasks. However, existing RAG methods struggle with knowledge-intensive reasoning tasks, because useful…

In this paper, the challenges of maintaining a healthy IT operational environment have been addressed by proactively analyzing IT Service Desk tickets, customer satisfaction surveys, and social media data. A Cognitive solution goes beyond…

Retrieval-Augmented Generation (RAG) systems empower large language models (LLMs) with external knowledge, yet struggle with efficiency-accuracy trade-offs when scaling to large knowledge graphs. Existing approaches often rely on monolithic…

Modern software teams frequently encounter delays in resolving recurring or related issues due to fragmented knowledge scattered across JIRA tickets, developer discussions, and GitHub pull requests (PRs). To address this challenge, we…

Recent advancements in Large Language Models (LLMs) have transformed Natural Language Processing (NLP), enabling complex information retrieval and generation tasks. Retrieval-Augmented Generation (RAG) has emerged as a key innovation,…

In customer contact centers, human agents often struggle with long average handling times (AHT) due to the need to manually interpret queries and retrieve relevant knowledge base (KB) articles. While retrieval augmented generation (RAG)…

The Adobe Experience Platform AI Assistant is a conversational tool that enables organizations to interact seamlessly with proprietary enterprise data through a chatbot. However, due to access restrictions, Large Language Models (LLMs)…

Retrieval-Augmented Generation (RAG) systems and large language model (LLM)-powered chatbots have significantly advanced conversational AI by combining generative capabilities with external knowledge retrieval. Despite their success,…

While Retrieval-Augmented Generation (RAG) augments Large Language Models (LLMs) with external knowledge, conventional single-agent RAG remains fundamentally limited in resolving complex queries demanding coordinated reasoning across…

Efficient online learning requires seamless access to diverse resources such as videos, code repositories, documentation, and general web content. This poster paper introduces early-stage work on a Multi-Agent Retrieval-Augmented Generation…

Timely and accurate situation awareness is vital for decision-making in humanitarian response, conflict monitoring, and early warning and early action. However, the manual analysis of vast and heterogeneous data sources often results in…