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ProfileXAI is a model- and domain-agnostic framework that couples post-hoc explainers (SHAP, LIME, Anchor) with retrieval - augmented LLMs to produce explanations for different types of users. The system indexes a multimodal knowledge base,…
A pervasive design issue of AI systems is their explainability--how to provide appropriate information to help users understand the AI. The technical field of explainable AI (XAI) has produced a rich toolbox of techniques. Designers are now…
Explainable AI (XAI) aims to improve user understanding and decisions when using AI models. However, despite innovations in XAI, recent user evaluations reveal that this goal remains elusive. Understanding human cognition can help explain…
As AI systems increasingly mediate decisions in domains such as credit scoring and financial forecasting, their lack of transparency and bias raises critical concerns for fairness and public trust. Existing explainable AI (XAI) approaches…
The EU AI Act makes explainability urgent for high-risk AI systems, yet most XAI research focuses on technical metrics rather than regulatory compliance. Understanding how legal requirements reshape XAI method design is challenging: the AI…
In this short paper, we argue for a refocusing of XAI around human learning goals. Drawing upon approaches and theories from the learning sciences, we propose a framework for the learner-centered design and evaluation of XAI systems. We…
AI chatbots have quietly become the world's most popular therapists, coaches, and confidants. Users of cloud-based LLM services are increasingly shifting from simple queries like idea generation and poem writing, to deeply personal…
AI agents plan and execute interactions in open-ended environments. For example, OpenAI's Operator can use a web browser to do product comparisons and buy online goods. Much research on making agents useful and safe focuses on directly…
Explainable Artificial Intelligence (XAI) aims to improve the transparency of autonomous decision-making through explanations. Recent literature has emphasised users' need for holistic "multi-shot" explanations and personalised engagement…
Since most software systems provide their users with interactive features, building user interfaces (UI) is one of the core software engineering tasks. It consists in designing, implementing and testing ever more sophisticated and versatile…
Social and behavioral scientists increasingly aim to study how humans interact, collaborate, and make decisions alongside artificial intelligence. However, the experimental infrastructure for such work remains underdeveloped: (1) few…
Online user studies of visualizations, visual encodings, and interaction techniques are ubiquitous in visualization research. Yet, designing, conducting, and analyzing studies effectively is still a major burden. Although various packages…
AI systems are increasingly being adopted across various domains and application areas. With this surge, there is a growing research focus and societal concern for actively involving humans in developing, operating, and adopting these…
Artificial Intelligence (AI) is rapidly embedded in critical decision-making systems, however their foundational ``black-box'' models require eXplainable AI (XAI) solutions to enhance transparency, which are mostly oriented to experts,…
Explainable AI (XAI) techniques aim to provide insights into predictive models and enhance user performance, yet they often fall short of these expectations. Conversational XAI assistants promise to overcome such limitations, but empirical…
The increasing integration of Artificial Intelligence (AI) into everyday life makes it essential to explain AI-based decision-making in a way that is understandable to all users, including those with disabilities. Accessible explanations…
This article presents the design of an open-API-based explainable AI (XAI) service to provide feature contribution explanations for cloud AI services. Cloud AI services are widely used to develop domain-specific applications with precise…
While the increased integration of AI technologies into interactive systems enables them to solve an increasing number of tasks, the black-box problem of AI models continues to spread throughout the interactive system as a whole.…
The integration of artificial intelligence (AI) into medicine is remarkable, offering advanced diagnostic and therapeutic possibilities. However, the inherent opacity of complex AI models presents significant challenges to their clinical…
The increasing use of Machine Learning (ML) in sensitive domains such as healthcare, finance, and public policy has raised concerns about the transparency of automated decisions. Explainable AI (XAI) addresses this by clarifying how models…