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The advancement of Large Language Models (LLMs) has led to significant improvements in various service domains, including search, recommendation, and chatbot applications. However, applying state-of-the-art (SOTA) research to industrial…

Large Language Models (LLMs) have demonstrated remarkable capabilities across a wide range of general-domain tasks. However, their effectiveness in specialized fields, such as construction, remains underexplored. In this paper, we introduce…

Effective customer support requires not only accurate problem solving but also structured and empathetic communication aligned with professional standards. However, existing dialogue datasets often lack strategic guidance, and real-world…

Large language models (LLMs) have shown exceptional proficiency in natural language processing but often fall short of generating creative and original responses to open-ended questions. To enhance LLM creativity, our key insight is to…

The emergence of Large Language Models (LLMs) has revolutionized natural language processing in various applications especially in e-commerce. One crucial step before the application of such LLMs in these fields is to understand and compare…

Textual data annotation, the process of labeling or tagging text with relevant information, is typically costly, time-consuming, and labor-intensive. While large language models (LLMs) have demonstrated their potential as direct…

Large language models (LLMs) have shown significant potential to change how we write, communicate, and create, leading to rapid adoption across society. This dissertation examines how individuals and institutions are adapting to and…

Collaborative search supports multiple users working together to accomplish a specific search task. Research has found that designing lightweight collaborative search plugins within instant messaging platforms aligns better with users'…

As large language models (LLMs) continue to advance and gain widespread use, establishing systematic and reliable evaluation methodologies for LLMs and vision-language models (VLMs) has become essential to ensure their real-world…

Table processing, a key task in natural language processing, has significantly benefited from recent advancements in language models (LMs). However, the capabilities of LMs in table-to-text generation, which transforms structured data into…

Large Language Models (LLMs) have achieved remarkable success in many formal language oriented tasks, such as structural data-to-text and semantic parsing. However current benchmarks mostly follow the data distribution of the pre-training…

Large language models (LLMs) are increasingly deployed as conversational assistants in open-domain, multi-turn settings, where users often provide incomplete or ambiguous information. However, existing LLM-focused clarification benchmarks…

Large Language Models (LLMs) have emerged as formidable instruments capable of comprehending and producing human-like text. This paper explores the potential of LLMs, to shape user perspectives and subsequently influence their decisions on…

The recent success of large language models (LLMs) has shown great potential to develop more powerful conversational recommender systems (CRSs), which rely on natural language conversations to satisfy user needs. In this paper, we embark on…

Language agents, built on top of language models (LMs), are systems that can interact with complex environments, such as the open web. In this work, we examine whether such agents can perform realistic and time-consuming tasks on the web,…

The advancement of large language models (LLMs) has led to a greater challenge of having a rigorous and systematic evaluation of complex tasks performed, especially in enterprise applications. Therefore, LLMs need to be able to benchmark…

Large Language Models (LLMs) are highly sensitive to their input contexts, motivating the development of automated context engineering. However, existing methods predominantly treat this as a global search problem, seeking a single context…

Recent advances in large language models (LLMs) have enabled the emergence of general-purpose agents for automating end-to-end machine learning (ML) workflows, including data analysis, feature engineering, model training, and competition…

Large language models (LLMs) are incredible and versatile tools for text-based tasks that have enabled countless, previously unimaginable, applications. Retrieval models, in contrast, have not yet seen such capable general-purpose models…

Large language models (LLMs) increasingly answer queries by citing web sources, but existing evaluations emphasize answer correctness rather than evidence quality. We introduce SourceBench, a benchmark for measuring the quality of cited web…