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Online shopping has become a valuable modern convenience, but blind or low vision (BLV) users still face significant challenges using it, because of: 1) inadequate image descriptions and 2) the inability to filter large amounts of…

Human-Computer Interaction · Computer Science 2021-02-02 Ruolin Wang , Zixuan Chen , Mingrui "Ray" Zhang , Zhaoheng Li , Zhixiu Liu , Zihan Dang , Chun Yu , Xiang "Anthony" Chen

A sudden reliance on the internet has resulted in the global standardization of specific software and interfaces tailored for the average user. Whether it be web apps or dedicated software, the methods of interaction are seemingly similar.…

Human-Computer Interaction · Computer Science 2020-10-22 Guy Meyer , Alan Wassyng , Mark Lawford , Kourosh Sabri , Shahram Shirani

This paper addresses the limited attention given to blind users as content creators in Content Management Systems (CMS), a gap that remains under-explored in web accessibility research. For blind authors, effective interaction with CMS…

Human-Computer Interaction · Computer Science 2025-08-22 Guillermo Vera-Amaro , José Rafael Rojano-Cáceres

This paper examines the effect of two-sided argumentation on the perceived helpfulness of online consumer reviews. In contrast to previous works, our analysis thereby sheds light on the reception of reviews from a language-based…

Computation and Language · Computer Science 2018-12-27 Bernhard Lutz , Nicolas Pröllochs , Dirk Neumann

Online reviews have become essential for users to make informed decisions in everyday tasks ranging from planning summer vacations to purchasing groceries and making financial investments. A key problem in using online reviews is the…

Information Retrieval · Computer Science 2023-05-09 Khaled Alanezi , Nuha Albadi , Omar Hammad , Maram Kurdi , Shivakant Mishra

Equal access to digital technologies is critical for education, employment, and social participation. However, mainstream interfaces are visually oriented, creating steep learning curves and frequent obstacles for screen reader users, and…

Human-Computer Interaction · Computer Science 2026-01-27 Nan Chen , Jing Lu , Zilong Wang , Luna K. Qiu , Siming Chen , Yuqing Yang

With the recent focus in the accessibility field, researchers from academia and industry have been very active in developing innovative techniques and tools for assistive technology. Especially with handheld devices getting ever powerful…

Computers and Society · Computer Science 2017-09-27 Cynthia Chen , Peter Fay

Accessibility of websites for visually impaired persons is mishandled by screen readers which are not always adapted to interactivity needed by actual web/multimedia technologies. This paper analyses the difficulties to access to…

Human-Computer Interaction · Computer Science 2019-12-09 Katerine Romeo , Edwige Pissaloux , Frédéric Serin

Low-code applications are gaining popularity across various fields, enabling non-developers to participate in the software development process. However, due to the strong reliance on graphical user interfaces, they may unintentionally…

Software Engineering · Computer Science 2025-08-11 Mohammadali Mohammadkhani , Sara Zahedi Movahed , Hourieh Khalajzadeh , Mojtaba Shahin , Khuong Tran Hoang

Reviews are valuable resources for customers making purchase decisions in online shopping. However, it is impractical for customers to go over the vast number of reviews and manually conclude the prominent opinions, which prompts the need…

Computation and Language · Computer Science 2025-06-13 Wendi Zhou , Ameer Saadat-Yazdi , Nadin Kokciyan

We present TangibleGrid, a novel device that allows blind users to understand and design the layout of a web page with real-time tangible feedback. We conducted semi-structured interviews and a series of co-design sessions with blind users…

Human-Computer Interaction · Computer Science 2022-08-30 Jiasheng Li , Zeyu Yan , Ebrima Jarjue , Ashrith Shetty , Huaishu Peng

In recent years, mobile accessibility has become an important trend with the goal of allowing all users the possibility of using any app without many limitations. User reviews include insights that are useful for app evolution. However,…

Software Engineering · Computer Science 2022-10-19 Eman Abdullah AlOmar , Wajdi Aljedaani , Murtaza Tamjeed , Mohamed Wiem Mkaouer , Yasmine N. Elglaly

Online consumer reviews play a crucial role in guiding purchase decisions by offering insights into product quality, usability, and performance. However, the increasing volume of user-generated reviews has led to information overload,…

Information Retrieval · Computer Science 2026-01-12 Muhammad Mufti , Omar Hammad , Mahfuzur Rahman

As the e-commerce market continues to expand and online transactions proliferate, customer reviews have emerged as a critical element in shaping the purchasing decisions of prospective buyers. Previous studies have endeavored to identify…

Artificial Intelligence · Computer Science 2023-06-06 Yukyung Lee , Jaehee Kim , Doyoon Kim , Yookyung Kho , Younsun Kim , Pilsung Kang

Access to textual and visual information for visually impaired persons becomes very difficult with screen readers which are not adapted to different websites.This paper analyses the use of different technologies for access digital content…

Human-Computer Interaction · Computer Science 2019-11-18 Katerine Romeo , Edwige Pissaloux , Frédéric Serin

Creating webpages requires generating content and arranging layout while iteratively refining both to achieve a coherent design, a process that can be challenging for blind individuals. To understand how blind designers navigate this…

Human-Computer Interaction · Computer Science 2026-02-24 Jiasheng Li , Zining Zhang , Zeyu Yan , Matthew Wong , Arnav Mittal , Ge Gao , Huaishu Peng

Product reviews significantly influence purchasing decisions on e-commerce platforms. However, the sheer volume of reviews can overwhelm users, obscuring the information most relevant to their specific needs. Current e-commerce…

Artificial Intelligence · Computer Science 2026-05-08 Millend Roy , Agostino Capponi , Vineet Goyal

The rapid growth of information on the Internet has led to an overwhelming amount of opinions and comments on various activities, products, and services. This makes it difficult and time-consuming for users to process all the available…

Computation and Language · Computer Science 2023-06-12 Guan Wang , Weihua Li , Edmund M-K. Lai , Quan Bai

Product review nowadays has become an important source of information, not only for customers to find opinions about products easily and share their reviews with peers, but also for product manufacturers to get feedback on their products.…

Computation and Language · Computer Science 2011-10-10 Duy Khang Ly , Kazunari Sugiyama , Ziheng Lin , Min-Yen Kan

In recent years online shopping has gained momentum and became an important venue for customers wishing to save time and simplify their shopping process. A key advantage of shopping online is the ability to read what other customers are…

Computation and Language · Computer Science 2021-07-13 Iftah Gamzu , Hila Gonen , Gilad Kutiel , Ran Levy , Eugene Agichtein
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