Related papers: Building a Few-Shot Cross-Domain Multilingual NLU …

Spoken language understanding (SLU) systems are widely used in handling of customer-care calls.A traditional SLU system consists of an acoustic model (AM) and a language model (LM) that areused to decode the utterance and a natural language…

Customer service chatbots are conversational systems aimed at addressing customer queries, often by directing them to automated workflows. A crucial aspect of this process is the classification of the customer's intent. Presently, most…

Few-Shot Cross-Domain NER is the process of leveraging knowledge from data-rich source domains to perform entity recognition on data scarce target domains. Most previous state-of-the-art (SOTA) approaches use pre-trained language models…

Spoken language understanding (SLU) systems, such as goal-oriented chatbots or personal assistants, rely on an initial natural language understanding (NLU) module to determine the intent and to extract the relevant information from the user…

Natural language understanding (NLU) is the task of semantic decoding of human languages by machines. NLU models rely heavily on large training data to ensure good performance. However, substantial languages and domains have very few data…

In the area of customer support, understanding customers' intents is a crucial step. Machine learning plays a vital role in this type of intent classification. In reality, it is typical to collect confirmation from customer support…

Multi-lingual contextualized embeddings, such as multilingual-BERT (mBERT), have shown success in a variety of zero-shot cross-lingual tasks. However, these models are limited by having inconsistent contextualized representations of…

Bootstrapping natural language understanding (NLU) systems with minimal training data is a fundamental challenge of extending digital assistants like Alexa and Siri to a new language. A common approach that is adapted in digital assistants…

Large Language Models (LLMs) excel in zero-shot and few-shot tasks, but achieving similar performance with encoder-only models like BERT and RoBERTa has been challenging due to their architecture. However, encoders offer advantages such as…

While NMT has achieved remarkable results in the last 5 years, production systems come with strict quality requirements in arbitrarily niche domains that are not always adequately covered by readily available parallel corpora. This is…

Health departments have been deploying text classification systems for the early detection of foodborne illness complaints in social media documents such as Yelp restaurant reviews. Current systems have been successfully applied for…

End-to-end Spoken Language Understanding (SLU) models are made increasingly large and complex to achieve the state-ofthe-art accuracy. However, the increased complexity of a model can also introduce high risk of over-fitting, which is a…

Sentiment analysis benefits from large, hand-annotated resources in order to train and test machine learning models, which are often data hungry. While some languages, e.g., English, have a vast array of these resources, most…

Few-shot learning aims at rapidly adapting to novel categories with only a handful of samples at test time, which has been predominantly tackled with the idea of meta-learning. However, meta-learning approaches essentially learn across a…

Pre-trained multilingual language encoders, such as multilingual BERT and XLM-R, show great potential for zero-shot cross-lingual transfer. However, these multilingual encoders do not precisely align words and phrases across languages.…

Most few-shot learning works rely on the same domain assumption between the base and the target tasks, hindering their practical applications. This paper proposes an adaptive transformer network (ADAPTER), a simple but effective solution…

With the advent of strong pre-trained natural language processing models like BERT, DeBERTa, MiniLM, T5, the data requirement for industries to fine-tune these models to their niche use cases has drastically reduced (typically to a few…

Best-performing speech models are trained on large amounts of data in the language they are meant to work for. However, most languages have sparse data, making training models challenging. This shortage of data is even more prevalent in…

Pre-trained multilingual language models show significant performance gains for zero-shot cross-lingual model transfer on a wide range of natural language understanding (NLU) tasks. Previously, for zero-shot cross-lingual evaluation,…

Most state-of-the-art models for named entity recognition (NER) rely on the availability of large amounts of labeled data, making them challenging to extend to new, lower-resourced languages. However, there are now several proposed…