Related papers: Enhancing Customer Service Chatbots with Context-A…

Spoken Language Understanding (SLU), including intent detection and slot filling, is a core component in human-computer interaction. The natural attributes of the relationship among the two subtasks make higher requirements on fine-grained…

Accurately detecting and predicting lane change (LC)processes of human-driven vehicles can help autonomous vehicles better understand their surrounding environment, recognize potential safety hazards, and improve traffic safety. This paper…

Large language models have demonstrated exceptional performance across multiple crosslingual NLP tasks, including machine translation (MT). However, persistent challenges remain in addressing context-sensitive units (CSUs), such as…

Conversational Assistants (CA) are increasingly supporting human workers in knowledge management. Traditionally, CAs respond in specific ways to predefined user intents and conversation patterns. However, this rigidness does not handle the…

Simultaneous neural machine translation(SNMT) models start emitting the target sequence before they have processed the source sequence. The recent adaptive policies for SNMT use monotonic attention to perform read/write decisions based on…

Existing dialogue corpora and models are typically designed under two disjoint motives: while task-oriented systems focus on achieving functional goals (e.g., booking hotels), open-domain chatbots aim at making socially engaging…

Recommender systems take inputs from user history, use an internal ranking algorithm to generate results and possibly optimize this ranking based on feedback. However, often the recommender system is unaware of the actual intent of the user…

Neural Chat Translation (NCT) aims to translate conversational text between speakers of different languages. Despite the promising performance of sentence-level and context-aware neural machine translation models, there still remain…

As social service robots become commonplace, it is essential for them to effectively interpret human signals, such as verbal, gesture, and eye gaze, when people need to focus on their primary tasks to minimize interruptions and…

Task-oriented dialogue (ToD) systems help users execute well-defined tasks across a variety of domains (e.g., $\textit{flight booking}$ or $\textit{food ordering}$), with their Natural Language Understanding (NLU) components being dedicated…

Building a machine learning driven spoken dialog system for goal-oriented interactions involves careful design of intents and data collection along with development of intent recognition models and dialog policy learning algorithms. The…

Spoken language understanding (SLU) is an essential component in conversational systems. Most SLU component treats each utterance independently, and then the following components aggregate the multi-turn information in the separate phases.…

The success of interactive dialog systems is usually associated with the quality of the spoken language understanding (SLU) task, which mainly identifies the corresponding dialog acts and slot values in each turn. By treating utterances in…

To handle ambiguous and open-ended requests, Large Language Models (LLMs) are increasingly trained to interact with users to surface intents they have not yet expressed (e.g., ask clarification questions). However, users are often ambiguous…

Multi-intent spoken language understanding (SLU) involves two tasks: multiple intent detection and slot filling, which jointly handle utterances containing more than one intent. Owing to this characteristic, which closely reflects…

The pursuit of improved accuracy in recommender systems has led to the incorporation of user context. Context-aware recommender systems typically handle large amounts of data which must be uploaded and stored on the cloud, putting the…

We propose a new method to detect when users express the intent to leave a service, also known as churn. While previous work focuses solely on social media, we show that this intent can be detected in chatbot conversations. As companies…

AI chatbots have made vast strides in technology improvement in recent years and are already operational in many industries. Advanced Natural Language Processing techniques, based on deep networks, efficiently process user requests to carry…

Intent classification and slot-filling are essential tasks of Spoken Language Understanding (SLU). In most SLUsystems, those tasks are realized by independent modules. For about fifteen years, models achieving both of themjointly and…

Social service programs like the Supplemental Nutrition Assistance Program (SNAP, or food stamps) have eligibility rules that can be challenging to understand. For nonprofit caseworkers who often support clients in navigating a dozen or…