Related papers: REIC: RAG-Enhanced Intent Classification at Scale

Accurately predicting the intent of customer support requests is vital for efficient support systems, enabling agents to quickly understand messages and prioritize responses accordingly. While different approaches exist for intent…

Many AI customer service systems use standard NLP pipelines or finetuned language models, which often fall short on ambiguous, multi-intent, or detail-specific queries. This case study evaluates recent techniques: query rewriting, RAG…

This paper presents a deployed, production-grade system designed to enhance and scale search query datasets for intent-based recommendation systems in digital banking. In real-world environments, the growing volume and complexity of user…

Robust content moderation requires classification systems that can quickly adapt to evolving policies without costly retraining. We present classification using Retrieval-Augmented Generation (RAG), which shifts traditional classification…

Retrieval-Augmented Generation (RAG) is a well-established and rapidly evolving field within AI that enhances the outputs of large language models by integrating relevant information retrieved from external knowledge sources. While industry…

Retrieval-Augmented Generation (RAG) improves the accuracy and relevance of large language model outputs by incorporating knowledge retrieval. However, implementing RAG in enterprises poses challenges around data security, accuracy,…

Despite notable advancements in Retrieval-Augmented Generation (RAG) systems that expand large language model (LLM) capabilities through external retrieval, these systems often struggle to meet the complex and diverse needs of real-world…

Retrieval-Augmented Generation (RAG) systems have emerged as a promising solution to enhance large language models (LLMs) by integrating external knowledge retrieval with generative capabilities. While significant advancements have been…

Retrieval-Augmented Generation (RAG) systems often face limitations in specialized domains such as fintech, where domain-specific ontologies, dense terminology, and acronyms complicate effective retrieval and synthesis. This paper…

Retrieval-Augmented Generation (RAG) systems commonly adopt retrieval fusion techniques such as multi-query retrieval and reciprocal rank fusion (RRF) to increase document recall, under the assumption that higher recall leads to better…

Advancements in model algorithms, the growth of foundational models, and access to high-quality datasets have propelled the evolution of Artificial Intelligence Generated Content (AIGC). Despite its notable successes, AIGC still faces…

Retrieval-augmented generation (RAG) has become a fundamental paradigm for addressing the challenges faced by large language models in handling real-time information and domain-specific problems. Traditional RAG systems primarily rely on…

Robust content moderation classifiers are essential for the safety of Generative AI systems. In this task, differences between safe and unsafe inputs are often extremely subtle, making it difficult for classifiers (and indeed, even humans)…

Industrial-scale recommender systems rely on a cascade pipeline in which the retrieval stage must return a high-recall candidate set from billions of items under tight latency. Existing solutions either (i) suffer from limited…

Retrieval-Augmented Generation (RAG) has emerged as a critical technique for enhancing large language model (LLM) capabilities. However, practitioners face significant challenges when making RAG deployment decisions. While existing research…

Retrieval-Augmented Generation (RAG) encounters efficiency challenges when scaling to massive knowledge bases while preserving contextual relevance. We propose Hash-RAG, a framework that integrates deep hashing techniques with systematic…

Retrieval-Augmented Generation (RAG) improves the factual accuracy of large language model (LLM) outputs by grounding generation in external knowledge. Recent agentic RAG systems extend this paradigm with critical agents to evaluate model…

Retrieval-Augmented Generation (RAG) grounds large language model outputs in external evidence, but remains challenged on multi-hop question answering that requires long reasoning. Recent works scale RAG at inference time along two…

Large Language Models (LLMs) face an inherent challenge: their knowledge is confined to the data that they have been trained on. To overcome this issue, Retrieval-Augmented Generation (RAG) complements the static training-derived knowledge…

As Retrieval-Augmented Generation (RAG) systems evolve toward more sophisticated architectures, ensuring their trustworthiness through explainable and robust evaluation becomes critical. Existing scalar metrics suffer from limited…