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Artificial intelligence and natural language processing (NLP) are increasingly being used in customer service to interact with users and answer their questions. The goal of this systematic review is to examine existing research on the use…

Computation and Language · Computer Science 2022-12-20 Malak Mashaabi , Areej Alotaibi , Hala Qudaih , Raghad Alnashwan , Hend Al-Khalifa

As Natural Language Processing (NLP) systems become increasingly integrated into human social life, these technologies will need to increasingly rely on social intelligence. Although there are many valuable datasets that benchmark isolated…

Computers and Society · Computer Science 2024-03-25 Minzhi Li , Weiyan Shi , Caleb Ziems , Diyi Yang

Recent advancements in large language models (LLMs) have sparked optimism about their potential to accelerate scientific discovery, with a growing number of works proposing research agents that autonomously generate and validate new ideas.…

Computation and Language · Computer Science 2024-09-09 Chenglei Si , Diyi Yang , Tatsunori Hashimoto

Logical reasoning consistently plays a fundamental and significant role in the domains of knowledge engineering and artificial intelligence. Recently, Large Language Models (LLMs) have emerged as a noteworthy innovation in natural language…

Computation and Language · Computer Science 2024-09-17 Fangzhi Xu , Qika Lin , Jiawei Han , Tianzhe Zhao , Jun Liu , Erik Cambria

Large language models (LLMs) are advanced artificial intelligence (AI) systems that can perform a variety of tasks commonly found in human intelligence tests, such as defining words, performing calculations, and engaging in verbal…

Computation and Language · Computer Science 2024-09-12 David Ilić , Gilles E. Gignac

Research has shown that while large language models (LLMs) can generate their responses based on cultural context, they are not perfect and tend to generalize across cultures. However, when evaluating the cultural bias of a language…

Computation and Language · Computer Science 2025-12-29 Vitthal Bhandari

Natural Language Processing prides itself to be an empirically-minded, if not outright empiricist field, and yet lately it seems to get itself into essentialist debates on issues of meaning and measurement ("Do Large Language Models…

Computation and Language · Computer Science 2023-10-30 David Schlangen

Natural language processing (NLP) now shapes many aspects of our world, yet its potential for positive social impact is underexplored. This paper surveys work in ``NLP for Social Good" (NLP4SG) across nine domains relevant to global…

The development of large language models (LLMs) is limited by a lack of explainability, the absence of a unifying theory, and prohibitive operational costs. We propose a neuro-theoretical framework for the emergence of intelligence in…

Artificial Intelligence · Computer Science 2025-12-02 Wu Yonggang

Dialogue agents, which perform specific tasks, are part of the long-term goal of NLP researchers to build intelligent agents that communicate with humans in natural language. Such systems should adapt easily from one domain to another to…

Computation and Language · Computer Science 2024-04-24 Jesse Atuhurra , Hidetaka Kamigaito , Taro Watanabe , Eric Nichols

Natural language processing (NLP) aims at investigating the interactions between agents and humans, processing and analyzing large amounts of natural language data. Large-scale language models play an important role in current natural…

Artificial Intelligence · Computer Science 2023-04-14 Kebing Jin , Hankz Hankui Zhuo

The rise of large language models (LLMs) has led many researchers to consider their usage for scientific work. Some have found benefits using LLMs to augment or automate aspects of their research pipeline, while others have urged caution…

Computation and Language · Computer Science 2024-11-11 Zhehui Liao , Maria Antoniak , Inyoung Cheong , Evie Yu-Yen Cheng , Ai-Heng Lee , Kyle Lo , Joseph Chee Chang , Amy X. Zhang

Thanks to rapid progress in artificial intelligence, we have entered an era when technology and philosophy intersect in interesting ways. Sitting squarely at the centre of this intersection are large language models (LLMs). The more adept…

Computation and Language · Computer Science 2023-02-17 Murray Shanahan

The emergence of Generative Artificial Intelligence (AI) and Large Language Models (LLMs) has marked a new era of Natural Language Processing (NLP), introducing unprecedented capabilities that are revolutionizing various domains. This paper…

Computation and Language · Computer Science 2024-08-26 Desta Haileselassie Hagos , Rick Battle , Danda B. Rawat

Large language models (LLMs) have shown significant potential to change how we write, communicate, and create, leading to rapid adoption across society. This dissertation examines how individuals and institutions are adapting to and…

Computation and Language · Computer Science 2025-06-24 Weixin Liang

Many promising-looking ideas in AI research fail to deliver, but their validation takes substantial human labor and compute. Predicting an idea's chance of success is thus crucial for accelerating empirical AI research, a skill that even…

Artificial Intelligence · Computer Science 2025-06-03 Jiaxin Wen , Chenglei Si , Yueh-han Chen , He He , Shi Feng

A core part of human intelligence is the ability to work flexibly with others to achieve goals. The incorporation of artificial agents into human spaces is making increasing demands on artificial intelligence (AI) to demonstrate and…

Human-Computer Interaction · Computer Science 2026-03-30 William J. Bingley , S. Alexander Haslam , Janet Wiles

As Natural Language Processing (NLP) systems are increasingly employed in intricate social environments, a pressing query emerges: Can these NLP systems mirror human-esque collaborative intelligence, in a multi-agent society consisting of…

Computation and Language · Computer Science 2024-05-28 Jintian Zhang , Xin Xu , Ningyu Zhang , Ruibo Liu , Bryan Hooi , Shumin Deng

With the emergence of advanced reasoning models like OpenAI o3 and DeepSeek-R1, large language models (LLMs) have demonstrated remarkable reasoning capabilities. However, their ability to perform rigorous logical reasoning remains an open…

Artificial Intelligence · Computer Science 2025-02-14 Hanmeng Liu , Zhizhang Fu , Mengru Ding , Ruoxi Ning , Chaoli Zhang , Xiaozhang Liu , Yue Zhang

Commonsense knowledge, a major constituent of artificial intelligence (AI), is primarily evaluated in practice by human-prescribed ground-truth labels. An important, albeit implicit, assumption of these labels is that they accurately…

Artificial Intelligence · Computer Science 2026-01-23 Tuan Dung Nguyen , Duncan J. Watts , Mark E. Whiting