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Robotic process automation (RPA) is a technology for centralized automation of business processes. RPA automates user interaction with graphical user interfaces, whereby it promises efficiency gains and a reduction of human negligence…
Automating enterprise workflows could unlock $4 trillion/year in productivity gains. Despite being of interest to the data management community for decades, the ultimate vision of end-to-end workflow automation has remained elusive. Current…
Generative Artificial Intelligence (GAI) has made outstanding strides in recent years, with a good-sized impact on software product management. Drawing on pertinent articles from 2016 to 2023, this systematic literature evaluation reveals…
Traditional data processing pipelines are typically static and handcrafted for specific tasks, limiting their adaptability to evolving requirements. While general-purpose agents and coding assistants can generate code for well-understood…
Since the early 90s, the evolution of the Business Process Management (BPM) discipline has been punctuated by successive waves of automation technologies. Some of these technologies enable the automation of individual tasks, while others…
Driven by the rapid ascent of artificial intelligence (AI), organizations are at the epicenter of a seismic shift, facing a crucial question: How can AI be successfully integrated into existing operations? To help answer it, manage…
Agentic AI (AAI), which extends Large Language Models with enhanced reasoning capabilities, has emerged as a promising paradigm for autonomous edge service scheduling. However, user mobility creates highly dynamic service demands in edge…
Agentic AI represents a significant shift in how intelligence is applied within organizations, moving beyond AI-assisted tools toward autonomous systems capable of reasoning, decision-making, and coordinated action across workflows. As…
Large Language Model (LLM) based agents have demonstrated proficiency in multi-step interactions with graphical user interfaces (GUIs). While most research focuses on improving single-task performance, practical scenarios often involve…
GUI Process Automation (GPA) is a lightweight but general vision-based Robotic Process Automation (RPA), which enables fast and stable process replay with only a single demo. Addressing the fragility of traditional RPA and the…
Agentic AI systems use specialized agents to handle tasks within complex workflows, enabling automation and efficiency. However, optimizing these systems often requires labor-intensive, manual adjustments to refine roles, tasks, and…
In the biomedical environment, experiments assessing dynamic processes are primarily performed by a human acquisition supervisor. Contemporary implementations of such experiments frequently aim to acquire a maximum number of relevant events…
Edge deployments of generative inference increasingly face two practical realities: per-device per-model performance is often unknown at deployment time, and it is non-stationary due to user-driven semantic events, background load, and…
Advanced Persistent Threats (APTs) are sophisticated multi-step attacks, planned and executed by skilled adversaries targeting modern government and enterprise networks. Intrusion Detection Systems (IDSs) and User and Entity Behavior…
This paper develops a unified framework for evaluating the optimal degree of task automation. Moving beyond binary automate-or-not assessments, we model automation intensity as a continuous choice in which firms minimize costs by selecting…
Intelligent Process Automation (IPA) is emerging as a sub-field of AI to support the automation of long-tail processes which requires the coordination of tasks across different systems. So far, the field of IPA has been largely driven by…
The originality of this publication is to look at the subject of IDP (Intelligent Document Processing) from the perspective of an end-user and industrialist and not that of a Computer Science researcher. This domain is one part of the…
We study the staggered introduction of a generative AI-based conversational assistant using data from 5,172 customer support agents. Access to AI assistance increases worker productivity, as measured by issues resolved per hour, by 15\% on…
Autonomous edge computing in robotics, smart cities, and autonomous vehicles relies on the seamless integration of sensing, processing, and actuation for real-time decision-making in dynamic environments. At its core is the…
Comprehensive clinical documentation is crucial for effective healthcare delivery, yet it poses a significant burden on healthcare professionals, leading to burnout, increased medical errors, and compromised patient safety. This paper…