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With the advent of conversational assistants, like Amazon Alexa, Google Now, etc., dialogue systems are gaining a lot of traction, especially in industrial setting. These systems typically consist of Spoken Language understanding component…

Computation and Language · Computer Science 2019-07-19 Arshit Gupta , John Hewitt , Katrin Kirchhoff

User Satisfaction Estimation is an important task and increasingly being applied in goal-oriented dialogue systems to estimate whether the user is satisfied with the service. It is observed that whether the user's needs are met often…

Computation and Language · Computer Science 2024-10-15 Kaisong Song , Yangyang Kang , Jiawei Liu , Xurui Li , Changlong Sun , Xiaozhong Liu

The field of eXplainable Artificial Intelligence (XAI) is increasingly recognizing the need to personalize and/or interactively adapt the explanation to better reflect users' explanation needs. While dialogue-based approaches to XAI have…

Machine Learning · Computer Science 2024-08-15 Dimitry Mindlin , Amelie Sophie Robrecht , Michael Morasch , Philipp Cimiano

Dialogue level quality estimation is vital for optimizing data driven dialogue management. Current automated methods to estimate turn and dialogue level user satisfaction employ hand-crafted features and rely on complex annotation schemes,…

Computation and Language · Computer Science 2020-10-12 Praveen Kumar Bodigutla , Aditya Tiwari , Josep Valls Vargas , Lazaros Polymenakos , Spyros Matsoukas

Recent progress on large language models (LLMs) has enabled dialogue agents to generate highly naturalistic and plausible text. However, current LLM language generation focuses on responding accurately to questions and requests with a…

Machine Learning · Computer Science 2024-11-11 Joey Hong , Jessica Lin , Anca Dragan , Sergey Levine

Building a dialogue system that can communicate naturally with humans is a challenging yet interesting problem of agent-based computing. The rapid growth in this area is usually hindered by the long-standing problem of data scarcity as…

Computation and Language · Computer Science 2021-04-23 Munazza Zaib , Quan Z. Sheng , Wei Emma Zhang

Aligning AI agents with human values is challenging due to diverse and subjective notions of values. Standard alignment methods often aggregate crowd feedback, which can result in the suppression of unique or minority preferences. We…

Artificial Intelligence · Computer Science 2024-10-30 Carter Blair , Kate Larson , Edith Law

Neural task-oriented dialogue systems often struggle to smoothly interface with a knowledge base. In this work, we seek to address this problem by proposing a new neural dialogue agent that is able to effectively sustain grounded,…

Computation and Language · Computer Science 2017-07-17 Mihail Eric , Christopher D. Manning

In reinforcement learning (RL), agents continually interact with the environment and use the feedback to refine their behavior. To guide policy optimization, reward models are introduced as proxies of the desired objectives, such that when…

Machine Learning · Computer Science 2025-06-19 Rui Yu , Shenghua Wan , Yucen Wang , Chen-Xiao Gao , Le Gan , Zongzhang Zhang , De-Chuan Zhan

Proactive task-oriented dialogue (TOD), such as outbound sales, demands a persuasive agent that actively probes the user's concerns and steers the conversation toward acceptance within a bounded number of turns. Yet post-trained LLMs are…

Artificial Intelligence · Computer Science 2026-05-22 Hongbin Zhang , Ning Gao , Yuqin Dai , Ruiyuan Wu , Jinpeng Wang , Rena Wei Gao , Bingdong Tan , Shuzheng Gao , Zongjie Li , Chaozheng Wang

Learning to solve tasks from a sparse reward signal is a major challenge for standard reinforcement learning (RL) algorithms. However, in the real world, agents rarely need to solve sparse reward tasks entirely from scratch. More often, we…

Machine Learning · Computer Science 2023-11-22 Qiyang Li , Jason Zhang , Dibya Ghosh , Amy Zhang , Sergey Levine

In this paper, we introduce Reward-RAG, a novel approach designed to enhance the Retrieval-Augmented Generation (RAG) model through Reward-Driven Supervision. Unlike previous RAG methodologies, which focus on training language models (LMs)…

Computation and Language · Computer Science 2024-10-08 Thang Nguyen , Peter Chin , Yu-Wing Tai

Dialogue data in real scenarios tend to be sparsely available, rendering data-starved end-to-end dialogue systems trained inadequately. We discover that data utilization efficiency in low-resource scenarios can be enhanced by mining…

Computation and Language · Computer Science 2023-05-26 Shimin Li , Xiaotian Zhang , Yanjun Zheng , Linyang Li , Xipeng Qiu

Active learning aims to reduce labeling efforts by selectively asking humans to annotate the most important data points from an unlabeled pool and is an example of human-machine interaction. Though active learning has been extensively…

Machine Learning · Computer Science 2020-01-31 Hongjing Zhang , S. S. Ravi , Ian Davidson

Building an open-domain conversational agent is a challenging problem. Current evaluation methods, mostly post-hoc judgments of static conversation, do not capture conversation quality in a realistic interactive context. In this paper, we…

Computation and Language · Computer Science 2019-11-05 Asma Ghandeharioun , Judy Hanwen Shen , Natasha Jaques , Craig Ferguson , Noah Jones , Agata Lapedriza , Rosalind Picard

Reinforcement learning from human or AI feedback (RLHF/RLAIF) for speech-in/speech-out dialogue systems (SDS) remains underexplored, with prior work largely limited to single semantic rewards applied at the utterance level. Such setups…

Computation and Language · Computer Science 2026-01-28 Siddhant Arora , Jinchuan Tian , Jiatong Shi , Hayato Futami , Yosuke Kashiwagi , Emiru Tsunoo , Shinji Watanabe

While pre-trained language models have obtained state-of-the-art performance for several natural language understanding tasks, they are quite opaque in terms of their decision-making process. While some recent works focus on rationalizing…

Computation and Language · Computer Science 2021-09-20 Meghana Moorthy Bhat , Alessandro Sordoni , Subhabrata Mukherjee

Recent advances in text-to-speech (TTS) have enabled models to clone arbitrary unseen speakers and synthesize high-quality, natural-sounding speech. However, evaluation methods lag behind: typical mean opinion score (MOS) estimators perform…

Audio and Speech Processing · Electrical Eng. & Systems 2025-11-25 Guansu Wang , Peijie Sun

Exposure bias describes the phenomenon that a language model trained under the teacher forcing schema may perform poorly at the inference stage when its predictions are conditioned on its previous predictions unseen from the training…

Computation and Language · Computer Science 2020-04-02 Yifan Xu , Kening Zhang , Haoyu Dong , Yuezhou Sun , Wenlong Zhao , Zhuowen Tu

We propose in this article to build up a collaboration between a deep neural network and a human in the loop to swiftly obtain accurate segmentation maps of remote sensing images. In a nutshell, the agent iteratively interacts with the…

Computer Vision and Pattern Recognition · Computer Science 2022-01-05 Gaston Lenczner , Adrien Chan-Hon-Tong , Bertrand Le Saux , Nicola Luminari , Guy Le Besnerais
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