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The increasing progress in artificial intelligence and respective machine learning technology has fostered the proliferation of chatbots to the point where today they are being embedded into various human-technology interaction tasks. In…
Generative AI systems such as ChatGPT and Claude are built upon language models that are typically evaluated for accuracy on curated benchmark datasets. Such evaluation paradigms measure predictive and reasoning capabilities of language…
The ability of Large Language Models (LLMs) to use external tools unlocks powerful real-world interactions, making rigorous evaluation essential. However, current benchmarks primarily report final accuracy, revealing what models can do but…
Despite the increasing use of large language models (LLMs) in education, concerns have emerged about their potential to reduce deep thinking and active learning. This study investigates the impact of generative artificial intelligence (AI)…
Purpose: The rapid integration of artificial intelligence (AI) systems like ChatGPT, Claude AI, etc., has a deep impact on how work is done. Predicting how AI will reshape work requires understanding not just its capabilities, but how it is…
This study investigated how perceived workload, satisfaction, performance expectancy, and risk-benefit perception influenced users' trust in Chat Generative Pre-Trained Transformer (ChatGPT). We aimed to understand the nuances of user…
Cognitive effort, defined as the relationship between cognitive load and task performance, provides insight into how individuals allocate mental resources during demanding tasks. This construct is particularly important in high-stakes…
AI chatbots are increasingly stepping into roles as collaborators or teachers in analyzing, visualizing, and reasoning through data and domain problem. Yet, AI's default assistant mode with its comprehensive and one-off responses may…
Current generative AI models like ChatGPT, Claude, and Gemini are widely used for knowledge dissemination, task decomposition, and creative thinking. However, their linear interaction methods often force users to repeatedly compare and copy…
Conversation logs from AI platforms are increasingly used to measure occupational exposure to artificial intelligence, but the users observed in these logs are not the workforce. We show that platform-derived exposure scores combine…
AI-driven chatbots such as ChatGPT have caused a tremendous hype lately. For BPM applications, several applications for AI-driven chatbots have been identified to be promising to generate business value, including explanation of process…
Although recent developments in generative AI have greatly enhanced the capabilities of conversational agents such as Google's Gemini (formerly Bard) or OpenAI's ChatGPT, it's unclear whether the usage of these agents aids users across…
The rise of generative AI tools like ChatGPT has significantly reshaped education, sparking debates about their impact on learning outcomes and academic integrity. While prior research highlights opportunities and risks, there remains a…
The growing use of generative AI tools like ChatGPT has raised urgent concerns about their impact on student learning, particularly the potential erosion of critical thinking and creativity. As students increasingly turn to these tools to…
With the advent of off-the-shelf intelligent home products and broader internet adoption, researchers increasingly explore smart computing applications that provide easier access to health and wellness resources. AI-based systems like…
Documentation burden is a major contributor to clinician burnout, which is rising nationally and is an urgent threat to our ability to care for patients. Artificial intelligence (AI) chatbots, such as ChatGPT, could reduce clinician burden…
The utilisation of AI-driven tools, notably ChatGPT, within academic research is increasingly debated from several perspectives including ease of implementation, and potential enhancements in research efficiency, as against ethical concerns…
OpenAI has released the Chat Generative Pre-trained Transformer (ChatGPT) and revolutionized the approach in artificial intelligence to human-model interaction. Several publications on ChatGPT evaluation test its effectiveness on well-known…
Large scale projects increasingly operate in complicated settings whilst drawing on an array of complex data-points, which require precise analysis for accurate control and interventions to mitigate possible project failure. Coupled with a…
A growing literature studies how humans incorporate advice from algorithms. This study examines an algorithm with millions of daily users: ChatGPT. In a preregistered study, 118 student participants answer 2,828 multiple-choice questions…