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Purpose: The purpose of this study is to investigate the potential of Large Language Models (LLMs) in transforming technical customer service (TCS) through the automation of cognitive tasks. Design/Methodology/Approach: Using a prototyping…

General Economics · Economics 2024-06-04 Jochen Wulf , Juerg Meierhofer

The rapid advances in Large Language Models (LLMs) have the potential to transform manufacturing industry, offering new opportunities to optimize processes, improve efficiency, and drive innovation. This paper provides a comprehensive…

Building effective machine learning (ML) workflows to address complex tasks is a primary focus of the Automatic ML (AutoML) community and a critical step toward achieving artificial general intelligence (AGI). Recently, the integration of…

Machine Learning · Computer Science 2024-12-30 Yang Gu , Hengyu You , Jian Cao , Muran Yu , Haoran Fan , Shiyou Qian

Large Language Models (LLMs) are rapidly transforming various fields, and their potential in Business Process Management (BPM) is substantial. This paper assesses the capabilities of LLMs on business process modeling using a framework for…

Databases · Computer Science 2024-12-03 Humam Kourani , Alessandro Berti , Daniel Schuster , Wil M. P. van der Aalst

The use of large language models (LLMs) such as OpenAI's GPT-4 in technical customer support (TCS) has the potential to revolutionize this area. This study examines automated text correction, summarization of customer inquiries and question…

General Economics · Economics 2024-06-04 Jochen Wulf , Jürg Meierhofer

The integration of large language models (LLMs) into supply chain management (SCM) is revolutionizing the industry by improving decision-making, predictive analytics, and operational efficiency. This white paper explores the transformative…

Computers and Society · Computer Science 2025-01-28 Raha Aghaei , Ali A. Kiaei , Mahnaz Boush , Javad Vahidi , Zeynab Barzegar , Mahan Rofoosheh

This paper introduces a novel approach to integrating large language model (LLM) agents into automated production systems, aimed at enhancing task automation and flexibility. We organize production operations within a hierarchical framework…

Artificial Intelligence · Computer Science 2024-07-12 Yuchen Xia , Jize Zhang , Nasser Jazdi , Michael Weyrich

Large Language Models (LLMs) are revolutionizing industries by enhancing efficiency, scalability, and innovation. This paper investigates the potential of LLMs in automating Computer-Aided Design (CAD) workflows, by integrating FreeCAD with…

Human-Computer Interaction · Computer Science 2025-08-05 Sumit Kumar , Sarthak Kapoor , Harsh Vardhan , Yao Zhao

This study analyzes the multiple functions of Large Language Models (LLMs) in transforming research and development (R&D) processes. By automating knowledge discovery, boosting hypothesis creation, integrating transdisciplinary insights,…

Computation and Language · Computer Science 2025-11-25 Raha Aghaei , Ali A. Kiaei , Mahnaz Boush , Mahan Rofoosheh , Mohammad Zavvar

Business Process Management (BPM) aims to improve organizational activities and their outcomes by managing the underlying processes. To achieve this, it is often necessary to consider information from various sources, including unstructured…

Computation and Language · Computer Science 2023-07-20 Michael Grohs , Luka Abb , Nourhan Elsayed , Jana-Rebecca Rehse

Large language models (LLMs) have achieved remarkable performance in language understanding and generation tasks by leveraging vast amounts of online texts. Unlike conventional models, LLMs can adapt to new domains through prompt…

Artificial Intelligence · Computer Science 2024-06-18 Ming Cheung

With the rapid advancement of large language models (LLMs) and robotics, service robots are increasingly becoming an integral part of daily life, offering a wide range of services in complex environments. To deliver these services…

Robotics · Computer Science 2025-10-28 Shaohan Bian , Ying Zhang , Guohui Tian , Zhiqiang Miao , Edmond Q. Wu , Simon X. Yang , Changchun Hua

The exponential growth of text-based data in domains such as healthcare, education, and social sciences has outpaced the capacity of traditional qualitative analysis methods, which are time-intensive and prone to subjectivity. Large…

Large Language Models (LLMs) have shown capabilities close to human performance in various analytical tasks, leading researchers to use them for time and labor-intensive analyses. However, their capability to handle highly specialized and…

Computation and Language · Computer Science 2024-10-08 Alexander S. Choi , Syeda Sabrina Akter , JP Singh , Antonios Anastasopoulos

The advancement of Large Language Models (LLMs), including GPT-4, provides exciting new opportunities for generative design. We investigate the application of this tool across the entire design and manufacturing workflow. Specifically, we…

Large Language Models (LLMs) have drawn widespread attention and research due to their astounding performance in text generation and reasoning tasks. Derivative products, like ChatGPT, have been extensively deployed and highly sought after.…

Software Engineering · Computer Science 2024-12-11 Zibin Zheng , Kaiwen Ning , Qingyuan Zhong , Jiachi Chen , Wenqing Chen , Lianghong Guo , Weicheng Wang , Yanlin Wang

Large Language Models (LLMs), AI-driven models that can achieve general-purpose language understanding and generation, have emerged as a transformative force, revolutionizing fields well beyond Natural Language Processing (NLP) and…

Information Theory · Computer Science 2024-02-27 Ali Maatouk , Nicola Piovesan , Fadhel Ayed , Antonio De Domenico , Merouane Debbah

Automated planning is concerned with developing efficient algorithms to generate plans or sequences of actions to achieve a specific goal in a given environment. Emerging Large Language Models (LLMs) can answer questions, write high-quality…

The planning ability of Large Language Models (LLMs) has garnered increasing attention in recent years due to their remarkable capacity for multi-step reasoning and their ability to generalize across a wide range of domains. While some…

Artificial Intelligence · Computer Science 2025-02-19 Mohamed Aghzal , Erion Plaku , Gregory J. Stein , Ziyu Yao

In recent years, the integration of large language models (LLMs) has revolutionized the field of robotics, enabling robots to communicate, understand, and reason with human-like proficiency. This paper explores the multifaceted impact of…

Robotics · Computer Science 2024-08-16 Yeseung Kim , Dohyun Kim , Jieun Choi , Jisang Park , Nayoung Oh , Daehyung Park
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