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The paper investigates the integration of Large Language Models (LLMs) into Conversational Agents (CAs) to encourage a shift in consumption patterns from a demand-driven to a supply-based paradigm. Specifically, the research examines the…

Human-Computer Interaction · Computer Science 2025-07-08 Mathyas Giudici , Samuele Scherini , Pascal Chaussumier , Stefano Ginocchio , Franca Garzotto

This paper investigates the integration of cognitive agents powered by Large Language Models (LLMs) within the Scaled Agile Framework (SAFe) to reinforce software project management. By deploying virtual agents in simulated software…

Software Engineering · Computer Science 2025-08-26 Konrad Cinkusz , Jarosław A. Chudziak , Ewa Niewiadomska-Szynkiewicz

The advent of Large Language Models (LLMs) has introduced a new paradigm in Software Engineering (SE), with generative AI tools like ChatGPT gaining widespread adoption among developers. While ChatGPT's potential has been extensively…

Software Engineering · Computer Science 2026-02-19 Ruiyin Li , Peng Liang , Yifei Wang , Yangxiao Cai , Weisong Sun , Zengyang Li

Accurate prediction of conversation topics can be a valuable signal for creating coherent and engaging dialog systems. In this work, we focus on context-aware topic classification methods for identifying topics in free-form human-chatbot…

Computation and Language · Computer Science 2018-10-22 Chandra Khatri , Rahul Goel , Behnam Hedayatnia , Angeliki Metanillou , Anushree Venkatesh , Raefer Gabriel , Arindam Mandal

Several approaches have been presented, which aim to extract models from natural language specifications. These approaches have inherent weaknesses for they assume an initial problem understanding that is perfect, and they leave no room for…

Information Retrieval · Computer Science 2023-10-24 Vasiliy Seibert

Standardized surveys scale efficiently but sacrifice depth, while conversational interviews improve response quality at the cost of scalability and consistency. This study bridges the gap between these methods by introducing a framework for…

Human-Computer Interaction · Computer Science 2025-12-02 Soubhik Barari , Jarret Angbazo , Natalie Wang , Leah M. Christian , Elizabeth Dean , Zoe Slowinski , Brandon Sepulvado

Proactive dialogue systems, related to a wide range of real-world conversational applications, equip the conversational agent with the capability of leading the conversation direction towards achieving pre-defined targets or fulfilling…

Computation and Language · Computer Science 2023-05-10 Yang Deng , Wenqiang Lei , Wai Lam , Tat-Seng Chua

Interview chatbots engage users in a text-based conversation to draw out their views and opinions. It is, however, challenging to build effective interview chatbots that can handle user free-text responses to open-ended questions and…

Human-Computer Interaction · Computer Science 2020-02-06 Ziang Xiao , Michelle X. Zhou , Wenxi Chen , Huahai Yang , Changyan Chi

Current conversational AI systems often provide generic, one-size-fits-all interactions that overlook individual user characteristics and lack adaptive dialogue management. To address this gap, we introduce \textbf{HumAIne-chatbot}, an…

Human-Computer Interaction · Computer Science 2025-09-25 Georgios Makridis , George Fragiadakis , Jorge Oliveira , Tomaz Saraiva , Philip Mavrepis , Georgios Fatouros , Dimosthenis Kyriazis

Instructors play a pivotal role in integrating AI into education, yet their adoption of AI-powered tools remains inconsistent. Despite this, limited research explores how to design AI tools that support broader instructor adoption. This…

Human-Computer Interaction · Computer Science 2025-03-10 Si Chen , Reid Metoyer , Khiem Le , Adam Acunin , Izzy Molnar , Alex Ambrose , James Lang , Nitesh Chawla , Ronald Metoyer

Software engineering bots - automated tools that handle tedious tasks - are increasingly used by industrial and open source projects to improve developer productivity. Current research in this area is held back by a lack of consensus of…

Software Engineering · Computer Science 2020-10-30 Linda Erlenhov , Francisco Gomes de Oliveira Neto , Philipp Leitner

API-driven chatbot systems are increasingly integral to software engineering applications, yet their effectiveness hinges on accurately generating and executing API calls. This is particularly challenging in scenarios requiring multi-step…

Chatbots' growing popularity has brought new challenges to HCI, having changed the patterns of human interactions with computers. The increasing need to approximate conversational interaction styles raises expectations for chatbots to…

Human-Computer Interaction · Computer Science 2024-01-24 Ana Paula Chaves , Marco Aurelio Gerosa

With the rise of AI-powered coding assistants, firms and programmers are exploring how to optimize their interaction with them. Research has so far mainly focused on evaluating output quality and productivity gains, leaving aside the…

Human-Computer Interaction · Computer Science 2025-12-24 Charlotte Brandebusemeyer , Tobias Schimmer , Bert Arnrich

Software testing is an important part of the development cycle, yet it requires specialized expertise and substantial developer effort to adequately test software. Recent discoveries of the capabilities of large language models (LLMs)…

Software Engineering · Computer Science 2023-09-06 Robert Feldt , Sungmin Kang , Juyeon Yoon , Shin Yoo

Empathy is a critical factor in fostering positive user experiences in conversational AI. While models can display empathy, it is often generic rather than tailored to specific tasks and contexts. In this work, we introduce a novel…

Human-Computer Interaction · Computer Science 2025-11-06 Erfan Shayegani , Jina Suh , Andy Wilson , Nagu Rangan , Javier Hernandez

Software bots operating in multiple virtual digital platforms must understand the platforms' affordances and behave like human users. Platform affordances or features differ from one application platform to another or through a life cycle,…

Artificial Intelligence · Computer Science 2023-05-30 Habtom Kahsay Gidey , Peter Hillmann , Andreas Karcher , Alois Knoll

In the rapidly evolving field of artificial intelligence (AI) agents, designing the agent's characteristics is crucial for shaping user experience. This workshop aims to establish a research community focused on AI agent persona design for…

Human-Computer Interaction · Computer Science 2024-10-31 Nima Zargham , Mateusz Dubiel , Smit Desai , Thomas Mildner , Hanz-Joachim Belz

Goal-oriented conversational agents are becoming prevalent in our daily lives. For these systems to engage users and achieve their goals, they need to exhibit appropriate social behavior as well as provide informative replies that guide…

Computation and Language · Computer Science 2021-01-01 Yi-Chia Wang , Alexandros Papangelis , Runze Wang , Zhaleh Feizollahi , Gokhan Tur , Robert Kraut

Embodied agents designed to assist users with tasks must engage in natural language interactions, interpret instructions, execute actions, and communicate effectively to resolve issues. However, collecting large-scale, diverse datasets of…

Computation and Language · Computer Science 2024-11-01 Daniel Philipov , Vardhan Dongre , Gokhan Tur , Dilek Hakkani-Tür