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Autonomous large language model (LLM) agents such as OpenClaw are pushing agentic commerce from human-supervised assistance toward machine actors that can negotiate, purchase services, manage digital assets, and execute transactions across…
Despite recent advances in natural language understanding and generation, and decades of research on the development of conversational bots, building automated agents that can carry on rich open-ended conversations with humans "in the wild"…
Customer service automation is undergoing a structural transformation. The dominant paradigm is shifting from scripted chatbots and single-agent responders toward networks of specialised AI agents that compose capabilities dynamically…
State-of-the-art conversational agents have advanced significantly in conjunction with the use of large transformer-based language models. However, even with these advancements, conversational agents still lack the ability to produce…
Agents centered around Large Language Models (LLMs) are now capable of automating mobile device operations for users. After fine-tuning to learn a user's mobile operations, these agents can adhere to high-level user instructions online.…
Metaverse service is a product of the convergence between Metaverse and service systems, designed to address service-related challenges concerning digital avatars, digital twins, and digital natives within Metaverse. With the rise of large…
We propose a novel approach to multi-robot collaboration that harnesses the power of pre-trained large language models (LLMs) for both high-level communication and low-level path planning. Robots are equipped with LLMs to discuss and…
This paper presents Compliance Brain Assistant (CBA), a conversational, agentic AI assistant designed to boost the efficiency of daily compliance tasks for personnel in enterprise environments. To strike a good balance between response…
Language-guided robots must be able to both ask humans questions and understand answers. Much existing work focuses only on the latter. In this paper, we go beyond instruction following and introduce a two-agent task where one agent…
Large Language Models (LLMs) have demonstrated remarkable success in conversational systems by generating human-like responses. However, they can fall short, especially when required to account for personalization or specific knowledge. In…
Large Language Model (LLM)-based agents have significantly impacted Task-Oriented Dialog Systems (TODS) but continue to face notable performance challenges, especially in zero-shot scenarios. While prior work has noted this performance gap,…
The rapid advancement of Large Language Models (LLMs) has created numerous potentials for integration with conversational assistants (CAs) assisting people in their daily tasks, particularly due to their extensive flexibility. However,…
Large Language Models (LLMs) have become increasingly integral to enhancing developer productivity, particularly in code generation, comprehension, and repair tasks. However, fine-tuning these models with high-quality, real-world data is…
This paper presents a psychologically-aware conversational agent designed to enhance both learning performance and emotional well-being in educational settings. The system combines Large Language Models (LLMs), a knowledge graph-enhanced…
Large Language Models (LLMs) are increasingly deployed as autonomous agents, yet their practical utility is fundamentally constrained by a limited context window and state desynchronization resulting from the LLMs' stateless nature and…
The development of Large Language Models (LLMs) has catalyzed automation in customer service, yet benchmarking their performance remains challenging. Existing benchmarks predominantly rely on static paradigms and single-dimensional metrics,…
Large language models (LLMs) have demonstrated their significant potential to be applied for addressing various application tasks. However, traditional recommender systems continue to face great challenges such as poor interactivity and…
Integrating robotics into everyday scenarios like tutoring or physical training requires robots capable of adaptive, socially engaging, and goal-oriented interactions. While Large Language Models show promise in human-like communication,…
Agentic AI assistants that autonomously perform multi-step tasks raise open questions for user experience: how should such systems communicate progress and reasoning during extended operations, especially in attention-critical contexts such…
Effective collaboration between embodied agents requires more than acting in a shared environment; it demands communication grounded in each agent's evolving understanding of the world. When agents can only partially observe their…